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Today I spent over two hours on chat who passed me to three different techs.
My internet speed is about 85mbs (hard wired) when I am paying for 200mbs.
They rebooted the router... I manually unplugged twice.
After two hours the third person wanted to send out a tech to check things out.
BUT, he wanted me to know that there could be a $49 charge for the service call if it was not Spectrum's fault.
You tell me, If I'm getting 85 and they advertise 200 and I'm paying for 200 WHY would it not be Spectrum's fault...
I've been a spectrum customer for MANY years.
They have been out multiple times over those years. Never found wiring problems.
This is this first time I have heard of this charge.
BTW, this is an old TWC account that got upgraded to Spectrum.
The speed with TWC was 70+mbs.
Possible that somehow my speed was never bumped up?