Why am I being billed for WiFi?
Accoriding to my taskbar, I am connected to the internet by ethernet, not WiFi.
Best Answer
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No sweat, my love. If you’re talking about five beans a month for “advanced home Wi-Fi,” that actually covers more than just Wi-Fi. It covers the state-of-the-art Wi-Fi and Ethernet router that is the literal manifestation your local network as well as perpetual support including no-extra-charge failure replacement if not also epochal state-of-the-art upgrade replacement.
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Answers
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Good evening @deedleann824
Thank you for reaching out to us. There is a monthly fee for the use of our WiFi service. If you are interested in using your own router you can definitely do that to avoid the fee. If you would like to remove that option from your services please give us a call at 1-855-707-7328. Please let us know if you have any further questions. - Lyn
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Thank you for clarifying that. I didn't understand how that worked.
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