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Recently, why have some web sites have become unusable?

deedleann824
deedleann824 Posts: 169 Contributor
in Connectivity

When I try to use U.S. Phonebook, I get a message, "Access denied." and with MapQuest, the area where address are added is grayed out with the message, "Couldn't find you. Try again."

These sites were working for me just last week. I tried clearing the cache and these site's cookies, but that didn't help.

Answers

  • Jaleesa_F
    Jaleesa_F Posts: 562 ✅ Verified Employee Moderator

    Hi @deedleann824

    Sorry to hear that you're unable to access some websites, I'm happy to help! What browser are you currently using? Is this happening across all devices?

  • deedleann824
    deedleann824 Posts: 169 Contributor

    I have Firefox 115.19.0 esr (64-bit). I don't know about ALL devices. I only have a desktop computer.

  • Jaleesa_F
    Jaleesa_F Posts: 562 ✅ Verified Employee Moderator

    @deedleann824

    Are you currently wired or wireless? When were you last able to successfully access the website?

  • deedleann824
    deedleann824 Posts: 169 Contributor

    Wired.

    I don't know the exact date I was last able to use these sites, but it was recently.

  • Jaleesa_F
    Jaleesa_F Posts: 562 ✅ Verified Employee Moderator

    @deedleann824

    I do see here that you have our wireless service. Can you try accessing one of the websites from your mobile device to see if you have the same issue?

  • deedleann824
    deedleann824 Posts: 169 Contributor

    I don't have any mobile devices.

  • Kelly_M
    Kelly_M Posts: 43 ✅ Verified Employee Moderator

    @deedleann824

    Ok, could we try another browser then to test/compare if there's any difference in behavior when trying another?

  • catchtwentytwo
    catchtwentytwo Posts: 178 Contributor

    @deedleann824:

    If you have a recent Windows PC (2015 forward), it came with the Microsoft Edge Browser which is based on the Chromium Project . Same for Google Chrome, Opera, Brave and many other browsers. So you can test with one of those. Also try those browsers in Incognito or Private Mode. You can also try disabling all browser extensions and retest in both "Normal" and using Incognito Mode. This will take a little experimentation so take notes on what you try.

    BTW, Firefox is not based on Chromium. Before trying another browser, you probably should try using it with all Extensions disabled in both Normal and Private mode.

  • deedleann824
    deedleann824 Posts: 169 Contributor

    My system is very old in electronic terms. I don't think any other browsers are supported except Firefox extended support.

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