Is it possible to have a technician come over to my house to try the same thing to fix it?

this is the link to the post

https://community.spectrum.net/discussion/173454/online-gaming-has-frequent-lag-spikes-w-500mbps-spectrum-ethernet

Logged in today and found extremely high latency issues as per the screenshot from PingPlotter application. What in the world is going on?

Can someone from IT support reply to this thread?

I take it that your Tier 3 Network Engineers are addressing these bottlenecks?

I've had a two tech visits recently and my issue have only gotten worse. ANY kind of help would be greatly appreciated.

I started experiencing some packet loss issues about 2 and half (maybe 3) weeks ago. At first it wasn't so bad, it would cause slight interruptions in my gaming and in some voice issues when talking calls for my work (internet calling through Zoom). During that time, it was around ~2% loss (from pinging public servers and viewing hops on WinMTR). I know that ICMP is low priority, but I've consistently have had loss on my 2nd hop, 5th hop, and final destination since the start of this. The first time a tech came out, they were able to get it under 1% loss but then after a couple of days, it went back up to 2% loss (prompting the second visit).

During the second visit, I was still getting packet loss but seemed stable enough to carry on.

At the start of this week, it has become unbearable. I was unable to connect to an app on my working laptop (hardwired) to take my calls on. As part of the troubleshooting, my work HD uninstalled the app and during the reinstall, it would time out as part of it's run processing (a 200 megabyte file taking over 20 minutes to download). During my off time with gaming (2 hard wired computers), my roommate and I are getting kicked from lobbies (across multiple games). One of my games needed an update and something that would normally download at 30+ MB/s, was in the Kb/s and would sometimes spike up to 1.02.

Yesterday, I have ran some WinMTR testing at various times and it's between 4-6% loss at the final destination.

8 pm last night directly on modem (hard-wire). Speed tests as well. My downloads hop between super low and what I am expecting.

10 pm last night on router (hard-wire)

1030 am today on router (hard-wire)

Recently I've been having constant terrible latency spikes to the point where games are unplayable

I've had two technicians come and the problem still persists.

This node is discarding packets before they even leave the Spectrum network, which is making my connection unusable for real-time gaming (like Valorant). I have already ruled out my local hardware by testing with a different ISP where the issue disappears.

Can you please open a ticket for Outside Plant (OSP) technicians to investigate noise or saturation at that specific node?

High Point, NC, 27262

1 2 ms 1 ms 1 ms SAX2V1S.lan [192.168.1.1]
2 11 ms 25 ms 20 ms syn-173-175-108-001.res.spectrum.com [173.175.108.1]
3 49 ms 33 ms 43 ms lag-62.sgintxcj02h.netops.charter.com [24.28.130.58]
4 25 ms 19 ms 13 ms lag-18.hcr01sgintxcj.netops.charter.com [24.26.193.110]
5 23 ms 35 ms 13 ms lag-13.lvoktxad01r.netops.charter.com [24.26.193.108]
6 27 ms 35 ms 19 ms lag-21.mcr11snavtxuu.netops.charter.com [24.175.32.144]
7 16 ms 19 ms * lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
8 * * * Request timed out.
9 * * * Request timed out.
10 28 ms 23 ms 23 ms lag-0.pr3.dfw10.netops.charter.com [66.109.5.121]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 63 ms 53 ms 65 ms 99-118-36-208.lightspeed.snantx.sbcglobal.net [99.118.36.208]

Trace complete.
———————————————————————————————————————————-
Tracing route to www.google.com [2607:f8b0:4023:100b::67]
over a maximum of 30 hops:

1 5 ms 17 ms 3 ms syn-2603-8081-2d00-342e-0000-0000-0000-0001.res6.spectrum.com [2603:8081:2d00:342e::1]
2 * 71 ms * 2603-90c5-0003-018c-0000-0000-0000-0001.inf6.spectrum.com [2603:90c5:3:18c::1]
3 24 ms 21 ms 23 ms lag-62.sgintxcj01h.netops.charter.com [2605:6000:0:4::e:43a4]
4 * * * Request timed out.
5 * * * Request timed out.
6 13 ms 13 ms 17 ms lag-21.mcr11snavtxuu.netops.charter.com [2605:6000:0:4::4:10]
7 20 ms 24 ms 18 ms lag-23.rcr01hstqtx02.netops.charter.com [2605:6000:0:4::34]
8 30 ms 29 ms 29 ms 2607:f8b0:8562:180::1
9 29 ms 54 ms 33 ms 2607:f8b0:8562:180::1
10 42 ms 35 ms 36 ms 2001:4860:0:1::29c
11 33 ms 34 ms 38 ms 2001:4860:0:1::9d00
12 43 ms 39 ms 39 ms 2001:4860::c:4004:a2fb
13 41 ms * * 2001:4860::c:4003:79cb
14 38 ms 45 ms 40 ms 2001:4860::cc:4003:79ce
15 * 34 ms 37 ms 2001:4860:0:1::9569
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 41 ms * 35 ms lcdfwe-in-f103.1e100.net [2607:f8b0:4023:100b::67]

Trace complete.
————————————————————————————————————————————

I come to you in this time of need. Any help would be appreciated.

Thanks for your time!

I'm having a lot of latency issues while gaming even though servers are in Washington DC. Here's what I see

Can someone help please?

Ping statistics for 96.34.0.185:
Packets: Sent = 226, Received = 226, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 310ms, Average = 51ms