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Readable voicemail only sporadically being delivered
We've had a landline with Spectrum for years, and readable voicemail (sending the transcription of the voicemail to email) has always until now worked great. Recently, within the last few weeks, it has become very unreliable. Some, but not all, of the voicemails don't get delivered. In particular, it seems that voicemails from our health care clinic don't get delivered via readable voicemail at all, but if we test it ourselves by calling in from another phone and leaving ourselves a voicemail, they get delivered perfectly. They voicemail itself, i.e. the recording, always gets delivered just fine in all cases. The problem is only with the email that contains the transcription.
We have checked our email spam folders --- the emails with the transcriptions are not there. We have also tried delivering to an entirely different email account to see if there was a delivery problem on our end, but that didn't help either. It appears to us as though the emails in some cases are just not getting sent. Did something break or change recently? Are there any thoughts as to how we might get this working again?