Spectrum Community
The community gives users the chance to find and share solutions about our products and services with other customers.
Discussion List
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New Community Feedback RequestCommunity Members, Our teams have collaborated to provide what we believe is an optimal Community …Accepted Answer Announcement James_M 309 views 33 comments 8 points
Is HBO Go no longer supported? SOLVED, now it's HBO MAXI can no longer see spectrum as a provider when trying to log in to HBO Go? Did something happen?Accepted Answer Announcement cdb2001 87 views 2 comments 6 points
Welcome MessageWelcome to the new Spectrum Community! If you are new to the Spectrum Community, we are glad you a…Question Announcement Closed James_M 102 views 0 comments 7 points
DVR Shows are listed as (Title Unavailable) and do not record.I noticed my DVR didn't record a show I watch so I went to see what happened. Under "Series P…Accepted Answer AmyMary 83 views 12 comments 0 points
Spectrum TV App won’t connect via wifi...neither on IOS or on Chromebook. How to fix?The app will connect if I turn on cellular data, but not via wifi. I’m not sure if it’s just not c…Question MidwestJulie 9 views 0 comments 1 point
Dark Reader add-on for Firefox users(Image) Handy add-on if you want a dark theme for sites that are not offering it yet. Puts an entr…Answered RAIST5150 35 views 3 comments 2 points
High Latency in FloridaI live in St.Petersburg, Florida and around 4 months ago my ping spiked to 75-100ms and hasn't gone…Answered BillGeis 15 views 2 comments 0 points
Equipment activation issuesBeen trying to activate my new modem for a week now. Every time I try to activate it on line, I get…
Why isn't Fox sports Southeast coming in online even when hooked to home wifi and it comes in on TV?Why isn't Fox sports Southeast coming in online even when hooked to home wifi and it comes in on TV?Accepted Answer Tconnarn 14 views 2 comments 0 points
How can I disconnect my service?I tried to get in touch with Spectrum today to disconnect my service but was cut off when switching…Accepted Answer jjm1954 23 views 1 comment 0 points
Why the default change👎So this past Monday the Spectrum app started defaulting to channel 1. Why? I usually watch a couple…Answered StormyKnight 78 views 7 comments 0 points
Apple TV App is unusable for what it is intended.Please provide account credit for the time that the Apple TV app has been unusable for what it was …Answered johngalt 26 views 1 comment 0 points
Missing seasonsWhy are seasons one and two missing on on demand for Yellowstone?Answered Rosie123 21 views 2 comments 0 points
HBOGo not working on TivoI have a Tivo Bolt. The HBO app no longer works. I don't have an HBO Max option. How can I strea…Answered StanS 14 views 1 comment 1 point
Intermittent Pixelation on various channelsFor the past several weeks, I have been seeing intermittent pixelation on various cable channels. …
Why does TV app default to Channel 215? I want it to default to last ch.watched. How do I do this?I want my Roku Spectrum TV app to open to last channel watched. How do I do this? This recently sta…Question channel 30 views 0 comments 0 points
SB6141 - Cannot get more than 60 MBPSI have a SB6141 modem. I have the 100 Mbps plan with spectrum, but I can never download faster than…Answered Shadowfax 51 views 7 comments 0 points
Any update on native IPv6 DNS servers?Any news on native IPv6 DNS servers? Spectrum never had any IPv6 DNS servers and it would be nice t…Answered HomeAdmin 49 views 4 comments 0 points
Internet cuts out every 30 - 40 minutesHello, I signed up for Spectrum, as soon as it was available on my road in 2018, lines are brand n…Accepted Answer Announcement Rich45958 54 views 14 comments 5 points
Sony remote will not control Spectrum 110I have a Sony 950G TV and the remote control setup for cable box will only control the volume of th…
Deleted recordings undelete themselvesThis discussion was created from comments split from: Deleted recordings undelete themselves.
Constant T3/T4 Timeouts, kicking me off VPN for work 3 or 4 times an hour.Hello, Over the past few months i have had 7? different techs out to check my network. I replaced …Answered btosh 121 views 21 comments 0 points
Brand new remote and Box, pause/Play button does not work.I received a brand new box and remote (remote SR-002-R/URC1160) (Box Arris DCX3520e-M). The Remote …Accepted Answer Perdue125 38 views 4 comments 0 points
Porting number from Verizon to spectrum...We are in the process of porting over both of our numbers to spectrum...at 1st they said it’ll take…Answered C_Reynolds2016 18 views 1 comment 0 points
How to revert to previous channel listings?When I launch the Spectrum app it defaults to "All Channels" instead of previous channels…Answered bdenegar 24 views 1 comment 1 point
Packet Loss during gamesI have been getting lag spikes in games and disconnecting randomly lately, I used this tool to chec…Answered Talason 33 views 1 comment 0 points
Aspect Ratio on BUZZR TV?BUZZR TV is suddenly a skinny picture on both my cable box AND the Roku app! Is there someone wro…Question jeffb 27 views 0 comments 0 points
Are Spectrum's online monthly statements slow to be posted online?Hello. Each monthly's bill is dated on the 4th. Today is the 5th and still no new online statement…Answered AntDude 15 views 1 comment 0 points
Cloud DVRdo I have acces to my cloud dvr when I’m not connected to my in-home Internet? For example through …Accepted Answer Mike2315 52 views 1 comment 0 points
why can't I return Apple TVI have internet with Spectrum. Since they send me at least two letters per week to get cable I fina…Accepted Answer Janiceb1_ 46 views 1 comment 0 points
DCX3510M DVR stopped recording a TV series' new episodes.Hello. I noticed the old DCX3510M DVR (TWC's Navigator) stopped recording DC's Stargirl TV seri…Latest Topics
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DVR Shows are listed as (Title Unavailable) and do not record.I noticed my DVR didn't record a show I watch so I went to see what happened. Under "Series P…Accepted Answer AmyMary 83 views 12 comments 0 points
Spectrum TV App won’t connect via wifi...neither on IOS or on Chromebook. How to fix?The app will connect if I turn on cellular data, but not via wifi. I’m not sure if it’s just not c…Question MidwestJulie 9 views 0 comments 1 point
Common Answers
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Why does your system tell me I am away from home when I am on my home computer?Your page tells me I am away from home when I am on my home computer and accessing the internet th…Accepted Answer SteveT_75 91 views 11 comments 0 points
Cloud DVR issuesThe cloud dvr is showing numerous shows recorded, however, I cannot get to them, nor delete them. …Accepted Answer JimG19 71 views 3 comments 2 points
why can't I return Apple TVI have internet with Spectrum. Since they send me at least two letters per week to get cable I fina…Accepted Answer Janiceb1_ 41 views 1 comment 0 points
