Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Discussion List
-
Charter & Comcast are Teaming Up for a New Streaming PlatformCharter and Comcast announced a joint venture to develop a new streaming platform “providing consum…Question Announcement James_M 91 views 0 comments 1 point
Can't access My Spectrum App after update to version 10.6 on iPhone - RESOLVEDWhen I open MySpectrum on my iPhone, after the sign in screen I get a pop up that says there's a ne…Answered ✓ Announcement Confuzzled 159 views 15 comments 6 points
How to pause and rewind live TV using the Spectrum TV app?I just set up my new Spectrum TV service and am shocked that I cannot pause and rewind live TV. I …Answered ✓ Announcement Dchappy 714 views 5 comments 6 points
Issue with Apple TV startup channelApp version 2.24 for some reason the startup channel always reverts to channel 1 and not the previo…Answered ✓ Announcement Closed Captain601 396 views 13 comments 0 points
Peacock Premium Free Trial for Spectrum CustomersEffective 12/8/21: Spectrum TV customers except Limited Basic and TV Essentials customers became el…Announcement Closed James_M 1.3K views 1 comment 6 points
¡Bienvenido a la nueva comunidad de Spectrum!Si es nuevo en la Comunidad de Spectrum, ¡nos alegra que estés aquí! Si ya nos has visitado antes, …Announcement Closed James_M 78 views 0 comments 0 points
Advanced Search OptionsWe recently updated the search bar and added an advanced search feature. You can still perform a s…Announcement Closed James_M 16.9K views 0 comments 7 points
Troubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…Announcement Closed James_M 9.4K views 0 comments 1 point
Why is my Spectrum Internet intermittent, slow or drops? Internet and WiFi Speeds TroubleshootingWe put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 14K views 0 comments 1 point
Is the Spectrum TV App available on Android TV? ANSWERED and updated November 2021I have a Sony smart TV with Android 7.0 built-in. The current Spectrum TV app for Android is not co…Announcement Closed YSBU 39.4K views 1 comment 5 points
Is Amazon FIRE TV Stick supported? ANSWEREDI would like to know when Spectrum TV app will be available on the FireTV stick.Answered ✓ Announcement Closed utoypia 19.5K views 1 comment 7 points
Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…Announcement Closed James_M 27.9K views 0 comments 0 points
Bally Sports App DropoutsHi, I'm a baseball fan and ever since Sinclair won the MLB contract from Fox, the experience has be…Answered Awfulcat 2 views 1 comment 0 points
How do I enable automatic payment?This discussion was created from comments split from: Getting "App Unavailable" message w…System 11 views 2 comments 0 points
Installing my own routerWith the lack of the 2.4ghz on the new Spectrum router I need to buy my own. Question, if I buy a …Answered bobrunner1 19 views 1 comment 0 points
Pause and Rewind featureMy vote to add Pause and Rewind functionality to live TV on the Spectrum TV App for ROKU device.Answered tscurlo 12 views 1 comment 1 point
Since my last Spectrum App update, my last channel viewed is not working at all.This discussion was created from comments split from: Since my last Spectrum App update, my last ch…transplantwest 37 views 9 comments 0 points
Getting "App Unavailable" message when trying to login to Spectrum AppWe have a Spectrum Enterprise account and are trying to use the Spectrum App with ROKU. It is a RO…Answered ✓ 0833ravine 35 views 3 comments 0 points
Spectrum out of home wifi access point on street not workingThere is a device broadcasting spectrum wifi, optimum, xfinity, etc right outside but you can’t con…Answered ✓ Roltec 26 views 1 comment 0 points
How to connect smart plug 2.4Ghz to Spectrum 5Ghz network router?New router only shows 5GHZ. Old router (same model) worked fine. Tech says they can not set route…Answered ✓ bobrunner1 23 views 1 comment 0 points
Spectrum TV app on my Samsung TV refuses to open PBS channel!This is so strange. At my home, using Roku and the Spectrum TV app, I have no issues watching Publi…Answered ✓ Raja_B 26 views 5 comments 0 points
30 Emails Received About Mobile Data Usage NoticeHas anyone else rec'd 30 emails within 6 hours about Mobile Data Usage Notice? I usually get one em…Answered VickyN 41 views 3 comments 0 points
How can I pay my bill on line?how i can pay my bill on line my acct#<redacted> My name is: Amy MurilloAnswered ✓ amurillo 26 views 2 comments 0 points
Modem Software Update? And Internet Legacy PlanI own my own modem, an Arris SB6183 with software version D30CM-OSPREY-1.5.2.5-GA-00-NOSH. This ha…Answered AgainToo 35 views 3 comments 0 points
Cloud DVR not showing up on Apple 4k TVHi, just got a new Apple TV 4K and just downloaded spectrum app and app working fine. Added cloud D…Answered SMN222 49 views 6 comments 0 points
Since my last Spectrum App update, my last channel viewed is not working at allSo this happened after the mini guide went from the left side of the screen to the right side, and …Answered ✓ chet 153 views 25 comments 1 point
Cloud DVR on Apple TV app is not recordingMy cloud DVR did not record a scheduled program today. This problem happened a few weeks ago contin…Answered ✓ Kerriw 20 views 3 comments 0 points
Sender message was rejected by the recipient email serverA sender reported to me that he receives an error message when sending mail to my charter.net accou…
iPad send and receive textI have an unlimited tablet account. I have unlimited text. I can only text through iMessage. So I c…Answered dgbrad 15 views 1 comment 0 points
Why can't you see the program as it is fast forwarding or rewinding?When fast forwarding all I can see are numbers. I am wondering if that is how it is or am I suppos…
Why is spectrum internet so badI have been a member for years and my internet is junk. They charge me top dollar for terrible inte…Answered warpig23 84 views 16 comments 0 points
Can I login to Spectrum webmail from Europe?This discussion was created from comments split from: Login From Europe.
Prior ChannelPrior to the newest version of the Spectrum TV app for the tvOS platform, I could easily bring up a…Answered ✓ Rob_Jan2021 27 views 1 comment 0 points
How do I set the 'power on channel' on my Samsung TVHow do I set the "power on channel" on my Samsung TVAnswered ✓ tommakawao 30 views 2 comments 0 points
Why does my internet keep disconnecting ?My internet keeps disconnecting up to ten times a day ? Sure this is not normal whats going on with…Answered BarryB 39 views 5 comments 0 points
Apple TV Screensaver interrupting live Spectrum TVThis just started happening to me this week, which is strange when both the tvOS and Spectrum apps …Answered PurePresence 202 views 20 comments 1 point
How long does it take to refresh the Guide contents?Tech support on the phone, and tech support in the store, insist that the Guide should refresh comp…Answered ✓ GBAfamily 84 views 7 comments 0 points
Using spectrum tv app with VPN on an Android phoneI am trying to use the spectrum tv app with a VPN on an Android phone. I have excluded the spectrum…disasterinc 45 views 3 comments 0 points
My Spectrum TV app keeps flipping from landscape to portrait real fast.I am using spectrum on my Samsung S 7 FE Tablet and when I open the app it keeps flipping from land…Answered LARichboy 21 views 5 comments 0 points
Why was my announcement never posted to the Public Access channel (Ch 1301)?I sent an email to both address shown about our town's community-wide garage sale: charterbulletins…Answered deedleann824 25 views 1 comment 0 points
Who do I contact for utility pole removal?Who do we contact in order to request that old, topped off poles be removed from our yard? We have …Answered ✓ Kindy06 67 views 1 comment 5 points
Internet Service disappeared from my accountI've had this trouble before and it seems to have been a billing or service code issue because we o…Answered ✓ Meducare33 65 views 8 comments 0 pointsLatest Topics
View All-
Bally Sports App DropoutsHi, I'm a baseball fan and ever since Sinclair won the MLB contract from Fox, the experience has be…Answered Awfulcat 2 views 1 comment 0 points
How do I enable automatic payment?This discussion was created from comments split from: Getting "App Unavailable" message w…System 11 views 2 comments 0 points
Common Answers
View All-
Who do I contact for utility pole removal?Who do we contact in order to request that old, topped off poles be removed from our yard? We have …Answered ✓ Kindy06 61 views 1 comment 5 points
Still getting RCD-1007 errorsHas there been any progress resolving the RCD-1007 errors on the cloud DVR playback? I’ve had this …Answered ✓ Closed dfox 81 views 7 comments 5 points
Cloud DVR is not recording and not showing recordings- RESOLVED 4/20/22The cloud is not recording or its not showing what is recorded. It is showing what is scheduled and…
