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Advanced Search OptionsWe recently updated the search bar and added an advanced search feature. You can still perform a s…Announcement James_M 1.8K views 0 comments 6 pointsTroubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…Announcement Closed James_M 573 views 0 comments 1 pointWhy is my Spectrum Internet intermittent, experiencing slow speeds or drops?We put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 2K views 0 comments 1 pointIs the Spectrum TV App available on Android TV? ANSWERED and updated April 2021I have a Sony smart TV with Android 7.0 built-in. The current Spectrum TV app for Android is not co…Announcement Closed YSBU 31.7K views 1 comment 4 pointsIs Amazon FIRE TV Stick supported? ANSWEREDI would like to know when Spectrum TV app will be available on the FireTV stick.Accepted Answer Announcement Closed utoypia 18.6K views 1 comment 5 pointsTroubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…Announcement Closed James_M 20.2K views 0 comments 0 pointsCan I get a Technicolor or Ubee modem in Los Angeles?is it possible to specifically request a Technicolor or ubee modem? the EU2251 or ET2251 ? The stor…Answered fixitplz 11 views 1 comment 0 pointsNew user, wireless printer not connecting to routerI have a Canon MG3522 printer that worked fine wirelessly when I had Comcast internet. We just move…Question joannehurd 6 views 0 comments 0 points*67 BlockingI thought that *67 was supposed to block my phone number from people I call. I just made a call to …Answered Fisherman 18 views 2 comments 0 pointsSpectrum TV app on Samsung Smart TVWell, we are back to constant buffering on our Samsung TVs. Had service out a few months ago becau…Question Dave380 7 views 0 comments 0 pointsinternetadding new product to the internet not using guestAnswered noKids25 11 views 1 comment 0 pointsHigh Uncorrectable Errors. Lag spikes, and ping jumps.I am having issues with intermittent lag spikes, rubberbanding, ping jumps while gaming. I have no …Answered JoeSchmoe1234 43 views 3 comments 0 pointsProblems confirming Emergency Broadband BenefitsWho else is having problems with Spectrum confirming their Emergency Broadband Benefit? I complete…Answered NYCcracker 27 views 1 comment 1 pointRoadrunner email setup in Outlook mobile appAnyone having trouble setting up a roadrunner.com email imap account in outlook mobile using mail.t…Question JoelW 12 views 0 comments 0 pointsTip: For Six Tuner DVR's that from Time to Time Have a "Missing" Channel (Blank Screen)Guys, Heard from my tech guys that there is a bug on some six tuner boxes that is extremely rare, (…Question Satch 14 views 0 comments 0 pointsLaggy VoIP and video recently, after years of reliable good speedsDownload speeds measure typically around 25mbsp and upload around 11 -- pretty consistent. Lately h…Answered JakeB 28 views 2 comments 0 pointsCan't connect to WiFi hotspots.I have located Spectrum WiFi and Partner WiFi hotspots but have been unable to get a connection. Th…Answered ElderGeek 35 views 2 comments 0 pointsWhy can't I log into spectrum.net on my PC ?I have always logged into spectrum.net to pay my monthly bill using my PC and the FireFox browser. …johnnylim 3.5K views 23 comments 6 pointsSB8200 Firmware updateSo I brought my modem from a previous Xfinity setup to Spectrum and in the beginning everything was…core 94 views 7 comments 0 pointsWhat is the error message 'you shouldn't surf here' ?Why is Spectrum warning its customers "you shouldn't surf here" when they try to access m…Answered tracul 29 views 1 comment 0 pointsWhat is error WLP-4005I get this error when I try to watch Spectrum on my laptop. It is not my modem or router as I get t…Answered nunyer 23 views 1 comment 0 pointsWi-fi on but doesn’t workWi-fi showing full strength but tv app won’t launch & no devices get internet, have rebooted mu…Answered Smalls 27 views 1 comment 0 pointsWhy only 30 minutes on recording stop time?Why are we limited to extending recording to 30 minutes. Several sports events go over the schedul…Answered jel 30 views 3 comments 1 pointDo some TV plans require a set top box?I read here in the forum that a set top box is not required. I currently have Spectrum TV Gold in E…Answered engrsam 73 views 3 comments 1 pointModel SAC2V2S Router Port ForwardingI am trying to get port forwarding on a pc but the app's checkmark submit button is unresponsive on…Answered dreat 33 views 1 comment 0 pointsWhy is my Spectrum Wi-Fi Calling not connecting when my wi-fi signal is "Excellent"?My wife and I switched to Spectrum Mobile before moving to a new house with weak cell service, part…Answered dw3000 71 views 3 comments 0 pointsCommunity Solutions Internet QuestionHey Spectrum, My apartment complex has told us they are looking at becoming a spectrum community fo…Answered drewthenetworkdude 29 views 4 comments 0 pointsMLB NetworkWondering if there’s any chance MLB Network will be added to the sports package? It’s strange that …Accepted Answer joekool1000 146 views 14 comments 5 pointsInternet dropping out intermittently in hot weather (maybe?) TONS of uncorrectablesHi, I've been having a problem within the last 2 days where my internet has been dropping out for …Answered bwinter71444 68 views 4 comments 1 pointPeriodic packet loss, lasts 1 - 2 minutes, getting worseHello. For years we've had a rock solid connection, but within the last 1-2 months, we've experienc…Answered Mark77 41 views 4 comments 0 pointsCan't Log Into Account on WebsiteI was always able to log into my account on the website, now I can only log into my account on the …Accepted Answer Announcement TazRon 88 views 4 comments 0 pointsWhich IPv6 connection is the best to use with Spectrum? Router is NetGear R7500Auto Detect Auto Config 6To4 Tunnel Pass Through Fixed DHCP PPPoEAnswered justpassinthru 43 views 1 comment 0 pointsability to revert ODN/MDN appearanceso, around 2019, i noticed my cable boxes had suddenly lost a bunch of color in the interface. it t…Answered kendocan 39 views 2 comments 1 pointExpiring ECA Certificates in Customer Owned ModemsAll, I understand that customer owned equipment is allowed on the Spectrum network, and that list i…Accepted Answer dstoffa 113 views 2 comments 0 pointswhat does Reference Code: WRP-4005 mean?what does Reference Code: WRP-4005 mean in reference to spectrum DVR recorded recorded programs tha…Answered sandymacwilliam 32 views 1 comment 0 pointsConstant Internet connection droppingMy internet has been constantly dropping. Even after rebooting the modem and router the problem sti…Answered Demetri 54 views 1 comment 0 points
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Can I get a Technicolor or Ubee modem in Los Angeles?is it possible to specifically request a Technicolor or ubee modem? the EU2251 or ET2251 ? The stor…Answered fixitplz 11 views 1 comment 0 pointsNew user, wireless printer not connecting to routerI have a Canon MG3522 printer that worked fine wirelessly when I had Comcast internet. We just move…
Common AnswersView All
Expiring ECA Certificates in Customer Owned ModemsAll, I understand that customer owned equipment is allowed on the Spectrum network, and that list i…Accepted Answer dstoffa 111 views 2 comments 0 pointsDVR not showing in app - SolvedHello, This problem has been ongoing for the better part of a year, but I've been too lazy to deal …Accepted Answer Closed TechNut79 81 views 10 comments 5 pointsWill the Spectrum App be available on LG TVs this year?Purchasing a new TV this year and would like to buy the LG 65 inch CX but the App is unavailable. …