Spectrum Community | Peer to Peer Support
The Spectrum Community is a public area for peer to peer support where customers and employees can exchange ideas, ask questions and create valuable, relevant content about our products and services.
Discussion List
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New Community Feedback RequestCommunity Members, Our teams have collaborated to provide what we believe is an optimal Community …Accepted Answer Announcement James_M 348 views 35 comments 8 points
Is HBO Go no longer supported? SOLVED, now it's HBO MAXI can no longer see spectrum as a provider when trying to log in to HBO Go? Did something happen?Accepted Answer Announcement cdb2001 105 views 2 comments 6 points
Welcome MessageWelcome to the new Spectrum Community! If you are new to the Spectrum Community, we are glad you a…Question Announcement Closed James_M 111 views 0 comments 7 points
Spectrum Mobile PreorderingOn August 6th I preordered the Samsung Galaxy Note 20 Ultra. I opted to trade in my iPhone X for $2…
Intermittent Internet/High Uncorrectables on ModemHi All, I have spectrum ultra in the Orlando area. I am having issues where the internet goes in a…Answered wasimhayatt 51 views 12 comments 0 points
Do I Need a Modem or TechTime Priority Code Message Aug 12 2020 16:45:24 6-Notice I401.0 TLV-11 - unrecognized OID;CM-VER=3.…Answered NETWizz 55 views 11 comments 0 points
Not able to rewind recorded programs with Logitech Harmony but can rewind YouTubeHi all, Here is what I have. Apple tv 4k Apple remote Logitech Harmony remote. If I am watching Yo…Question Pasjr1972 3 views 0 comments 0 points
Amber Alert Emergency Broadcast MessageWhy does an Amber alert that was issued at 1:00 appear on my cable box TV when I turn it on for the…Accepted Answer PghToTpaviaCa 10 views 1 comment 0 points
Channel numbers missingIs there a way to sort the guide by channel number on Apple TV instead of alphabetically? I can do …Answered Kevin007 12 views 1 comment 0 points
Ongoing audio issuePretty much since starting Spectrum service, I have been experiencing issues with the audio cutting…
High Latency in FloridaI live in St.Petersburg, Florida and around 4 months ago my ping spiked to 75-100ms and hasn't gone…Answered BillGeis 101 views 30 comments 0 points
I miss xfinity, just moved here from washington to idahospectrum seems way behind x-finity, yikes!! the voice command on x-fintiy remote was really nice. I…Answered tombronson 27 views 6 comments 0 points
Packlet Loss? Time-outs?Modem: Hitron En2251 Router: Sagemcom [email protected] 5260 Location: Buena Park, CA (socal orange county area)…Answered Southpaw_33 18 views 1 comment 0 points
Tree leaning on Verizon and Spectrum lines in NYC backyards at easement pointIt appears to me that the issue of what the utility companies' responsibility is vis a vis their ea…
Why does TV app default to Channel 215? I want it to default to last ch.watched. How do I do this?I want my Roku Spectrum TV app to open to last channel watched. How do I do this? This recently sta…Answered channel 148 views 8 comments 0 points
Android TV STBDFE-1012 We’re sorry, the app is unavailable on this device. I keep getting the above error after i…Accepted Answer LT88 42 views 4 comments 0 points
How to I log into router settings not on account page?Before I got this new router, I was able to use 192.168.1.1 to log in and change settings as needed…Question sankarfam 18 views 1 comment 0 points
Cannot connect to outgoing server mail.twc.comNone of our devices are able to send email today. Failure notices are received and messages sit in …
Prime video appHow to install it?Answered Spicer007 7 views 1 comment 0 points
Need a wifi extender compatible with RAC2V1KMy building upgraded our wifi earlier this year. The signal doesn't reach my bedroom well, and I wa…Answered ElizabethC 46 views 9 comments 0 points
Unable to access WD Elements 8TB HDD through Sagecom RAC2V2S routerI've connected a WD Elements 8TB external HDD to the USB port of the Sagecom router. I logged into …Answered hard8hopping 22 views 3 comments 0 points
Adult Swim VOD missing contentIn Beaumont, TX, I've tried watching some Adult Swim VOD programs for the past several weeks. Ther…Answered donflan 10 views 1 comment 0 points
HBOGo Cant sign inI have tried to log into HBOGO on the web using my Spectrum account, however, neither Spectrum no C…Answered pirho 17 views 3 comments 0 points
Is it possible to watch DVR recordings on Roku?Is it possible to watch DVR recordings on Roku?Answered Sniper6587 24 views 1 comment 0 points
I watch BBCHD and audio dropsI like to record BBCHD and watch programs later and when I do the audio keeps dropping and within a…Answered dbarjim 13 views 2 comments 0 points
Change to lineup?I have the Silver package, and I am noticing a number of channels that were available are now not a…Answered ElPasoMike 61 views 4 comments 0 points
Intermittent Pixelation on various channelsFor the past several weeks, I have been seeing intermittent pixelation on various cable channels. …
SB6141 - Cannot get more than 60 MBPSI have a SB6141 modem. I have the 100 Mbps plan with spectrum, but I can never download faster than…Accepted Answer Shadowfax 85 views 9 comments 0 points
Constant T3/T4 Timeouts, kicking me off VPN for work 3 or 4 times an hour.Hello, Over the past few months i have had 7? different techs out to check my network. I replaced …Answered btosh 176 views 28 comments 0 points
RDP not workingHi, I have been using rdp for a while, recently my old modem and router failed and spectrum game me…Answered redddz 44 views 12 comments 0 points
Where is Fox News on ROKU ?For 2 years I have watched Fox News via ROKU using my expensive monthly Spectrum account. Recently…Answered TerriP 32 views 3 comments 0 pointsLatest Topics
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Spectrum Mobile PreorderingOn August 6th I preordered the Samsung Galaxy Note 20 Ultra. I opted to trade in my iPhone X for $2…
Intermittent Internet/High Uncorrectables on ModemHi All, I have spectrum ultra in the Orlando area. I am having issues where the internet goes in a…Answered wasimhayatt 51 views 12 comments 0 points
Common Answers
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Why does your system tell me I am away from home when I am on my home computer?Your page tells me I am away from home when I am on my home computer and accessing the internet th…Accepted Answer SteveT_75 101 views 11 comments 0 points
Cloud DVR issuesThe cloud dvr is showing numerous shows recorded, however, I cannot get to them, nor delete them. …Accepted Answer JimG19 91 views 3 comments 2 points
Cloud DVRdo I have acces to my cloud dvr when I’m not connected to my in-home Internet? For example through …Accepted Answer Mike2315 61 views 1 comment 0 points
