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Customer peer support to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Discussion List
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Is Amazon FIRE TV Stick supported? ANSWERED and updated October 2020I would like to know when Spectrum TV app will be available on the FireTV stick.Accepted Answer Announcement Closed utoypia 17.5K views 1 comment 3 points
Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…Announcement Closed James_M 15.8K views 0 comments 0 points
Consistent outages with new self-install modem and Google WifiI have been having a severe issue since I had the new modem installed, with outages every 3-5 hours…Answered davidfcain 29 views 11 comments 0 points
Video quality degrades randomlyI've seen several comments on line from other users about this issue, so I suspect it's pretty comm…Question DavidCC 5 views 0 comments 0 points
Is there a way to view the incoming calls history without Navigator cable TV boxes?I can't find a way to do it in iOS app and computers' web browsers like in cable TV boxes' Navigato…
Arris SB6190 Modem not approved for 400mbps service?Recently upgraded our internet speed from 100mbps to the 400mbps tier. We had been using the Arris …
Bring Back Antenna TV (WSYX 6.4) in central Ohio on Ch. 989After WSYX made changes to it's broadcast signal in early January, channel 989, which carried WSYX'…Answered FilmFan 44 views 2 comments 0 points
Need help diagnosing intermittent connectivity dropsMy internet connection has been spotty/unstable and I have no idea why. My equipment: Netgear C70…Answered wgoat27 118 views 33 comments 0 points
Spam ramping up again?Is anyone seeing an increase in spam? It usually gets really bad around the holidays but it's now t…
SAC2V2S is not broadcasting a 2.4 GHz signalI've got a device that requires 2.4 G and it used to work fine. Now it will not connect to my netw…Answered SuperCorona 64 views 5 comments 0 points
Removing an old Adelphia email address from SpectrumIn June 2020 there was a discussion on removing an old Adelphia email address from Spectrum. Does a…Answered kreastman 27 views 4 comments 0 points
Need a new modem, what kind should I get?We've been experiencing random internet dropouts for years, where we have to restart the modem to g…Answered pfalstad 30 views 4 comments 0 points
Spectrum TV App - why am I getting reference code 1601 ?I can no longer get the app to play shows from on demand on my TV. This only started happening seve…Accepted Answer Announcement Kacee 26 views 5 comments 0 points
Intermittent internet connectivity drops for months, T3 timeoutsI've been trying to get this resolved for months, and have only made incremental improvements. I be…Answered shadiradio 198 views 27 comments 0 points
Why can’t you rewind and pause live programming with the Spectrum app?I switched from AT&T to Spectrum just yesterday. I’m discouraged that I’ve lost features that I…Accepted Answer Misol 20 views 1 comment 0 points
Anyone getting this to work?Can’t get this to work on apple tv at all. Just a spinning ball. I signed back up again expecting a…Answered Corenfanc 48 views 7 comments 0 points
Wifi slower than it should be?So I just upgraded to the 400mb/sec service, but my wifi is barely cracking 250.. is this right? Al…Accepted Answer RobHazmat 66 views 12 comments 0 points
Apple TV 4K Sound out of sync only one channelThe Spectrum App on Apple TV 4K is great except for the local NBC affiliate in St. Louis' sound - t…Answered H314 40 views 7 comments 0 points
Why doesn't Spectrum support Andriod TV? It's a very common platform.Andriod TV is very common but Spectrum doesn't have an app for it. Without the Andriod TV app, Spec…Answered Vp982 13 views 1 comment 0 points
Problem With Intermittent Drops - T3 ErrorsGood Afternoon, I've been experiencing random drops on my Orbi Modem CBR40 (Cable Modem). It is on…Answered SaintTeresa 65 views 7 comments 0 points
On Demand content availabilityWhy does Spectrum keep adding and then taking away episodes of On Demand shows? Sometimes, whole se…Answered sivey1 29 views 3 comments 0 points
Why did my modem take so long to re-boot?I've re-booted my modem (Motorola SB 5101) before, so I am familiar with how long it usually takes.…Accepted Answer debodun 72 views 6 comments 0 points
Error code AGE-9000I have had this code for at least 2 weeks now. I have called, chatted and seen here the answers. Th…Accepted Answer Closed Pamatada1 42 views 9 comments 0 points
Password for Spectrum email CONSTANTLY has to be reset / not getting emailsI don't know what it is with Spectrum, but I am having to reset the password to get into my email o…
Unable to log into Spectrum News appI am a Spectrum customer trying to sign into the Spectrum News (Bay News 9) app on my Android phone…Answered w4tny 49 views 19 comments 0 points
Issue with SMTP from ThunderbirdI get the following error when trying to send email from Thunderbird using my Spectrum email accoun…Accepted Answer Ricmusician 53 views 7 comments 0 points
Error code alp-1999?spectrum is the internet provider. tech was out last thursday said everything is fine but i get co…Answered muscmp 16 views 2 comments 0 points
Spectrum TV App - Auto Start Last App on Samsung TVI just bought into Spectrum TV, Internet and Phone for my home. I researched that a Samsung Smart T…Answered bkk 19 views 1 comment 0 points
Why does my fast forwarding on recording programs kick back to the beginning?i have Spectrum TV with cloud DVR service and use a brand new Apple TV hard wired. I tried to fast …Answered User_8374 21 views 1 comment 0 points
Previous Channel Doesn't Function ProperlyThis is an issue on 2 different boxes (one DVR one non-DVR) and with 2 different remotes (one stand…Answered Stephen12 28 views 1 comment 1 point
DVR Fast-Forward DelayThere used to be a function on the Spectrum DVR where when you were fast-forwarding through somethi…Answered Stephen12 29 views 1 comment 1 point
Poor Playback Quality Recorded ShowsHas anyone else experienced poor playback quality on recorded shows? I am specifically using two Ap…Answered ajstorey915 91 views 8 comments 0 pointsLatest Topics
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Consistent outages with new self-install modem and Google WifiI have been having a severe issue since I had the new modem installed, with outages every 3-5 hours…Answered davidfcain 29 views 11 comments 0 points
Video quality degrades randomlyI've seen several comments on line from other users about this issue, so I suspect it's pretty comm…Question DavidCC 5 views 0 comments 0 points
Common Answers
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Cloud DVR and Samsung TVThis morning I added the Spectrum Ap based on discussion with tech and its compatibility with Samsu…Accepted Answer Closed NancyJohnson 211 views 9 comments 1 point
Will I lose my recorded shows on my Spectrum DVR when I move to the AppleTV optionHi I want to move what is recorded on my Spectrum DVR to my Spectrum APpleTV before I get rid of th…Accepted Answer Closed Al_Truistic 131 views 3 comments 0 points
URC1160 Remote IssueWe switched to Spectrum TV a while ago. We have two spectrum cable boxes with the URC1160 remote co…Accepted Answer rabbar 121 views 4 comments 0 points
