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Frequently Asked Questions
( Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
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Discussion List
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How to pause and rewind live TV using the Spectrum TV app?I just set up my new Spectrum TV service and am shocked that I cannot pause and rewind live TV. I …Answered ✓ Announcement Closed Dchappy 5.4K views 4 comments 6 points
Advanced Search OptionsWe recently updated the search bar and added an advanced search feature. You can still perform a s…Announcement Closed James_M 22.3K views 0 comments 7 points
Troubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…Announcement Closed James_M 15.8K views 0 comments 1 point
Why is my Spectrum Internet intermittent, slow or drops? Internet and WiFi Speeds TroubleshootingWe put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 21.1K views 0 comments 1 point
Is the Spectrum TV App available on Android TV? ANSWERED and updated November 2021I have a Sony smart TV with Android 7.0 built-in. The current Spectrum TV app for Android is not co…Announcement Closed YSBU 40.7K views 1 comment 5 points
Is Amazon FIRE TV Stick supported? ANSWEREDI would like to know when Spectrum TV app will be available on the FireTV stick.Answered ✓ Announcement Closed utoypia 19.7K views 1 comment 7 points
Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…Announcement Closed James_M 31.8K views 0 comments 0 points
SB8200 Access DeniedHelp! Tech support can not tell me why my modem will not connect. The integrity of the line is no…Answered eudaxia 87 views 20 comments 0 points
Bally Sports App does not work with Apple TVMy Spectrum TV cable package includes Bally Sports Wisconsin, but I cannot access content on Bally …Answered danlmark 24 views 3 comments 0 points
BYOD Apple Watch 6 Unable to Activate Cellular ServiceWe have 2 Apple Watch 6 devices that we switched over from Verizon to Spectrum. We are having prob…Answered troutmand 44 views 3 comments 0 points
Can you recommend settings to block spam to my charter.net email?I keep getting the same spam which I can block in my Thunderbird email client, but it would save ti…
Why apple tv?Why is Dodger baseball on Apple TV instead of Sportsnet LA? I pay lots of money to watch Dodger ba…Answered tweety 21 views 1 comment 0 points
Apple Watch Activation IssuesHello again! I'm following up to my month long drama trying to get my Apple Watch activated. My old…Answered allevine 131 views 10 comments 0 points
Will the Pixel 7 Pro be available?I'd like to buy a Pixel 7 Pro from Google when it is released in the near future. How do I know if …Answered MrChrystyphyr 14 views 1 comment 0 points
Closed caption misses first line of dialogWhen using closed caption it consistently misses first line of dialog after a scene change. After t…Answered Rburns59 73 views 8 comments 0 points
iOS 16 no Audio using iPhone to HDMI adapterI was watching spectrum tv just fine with my iPhone SE (3rd Gen) and the lightning to HDMI adapter.…Rosujin 208 views 3 comments 0 points
Unable to add cellular plan to apple watchHello, I am trying to add 2 watches to my account. I’ve tried going through settings -> add cel…Answered rockdevourer 116 views 4 comments 0 points
Can’t watch on demand in landscape mode on iPhone 14pro iOS 16I Can’t watch on demand in landscape mode on iPhone 14pro iOS 16. Live tv works in landscape but n…Answered ✓ Gbur 27 views 4 comments 0 points
Answered ✓ sheslostcontrol666 42 views 2 comments 5 pointsStarted By sheslostcontrol666Most recent by sheslostcontrol666 Managing & Using your Spectrum Account
I have been trying to submit a transfer account form, but it keeps coming up as an error!Has anyone else had this problem?!Answered abbeydawn11 25 views 1 comment 0 points
Apple Watch Stuck on Activating Service (Series 8 / iPhone 14)Hello, I'm having trouble getting my Apple Watch activated. I make it through all the steps and it…Answered ✓ sccrgoalie1 51 views 5 comments 0 points
How can I get a copy of the utility easement Charter has on my property?Register of deeds doesn't have one recorded.Answered Izabellephoenix 23 views 1 comment 0 points
IOS 16 Support for Downloading Issue VPN Profile - Public WiFiI'm having issues with both the Spectrum app and Spectrum website when trying to download the CURRE…
Answered Ludabird7498 23 views 1 comment 0 points
What Are the Dimensions of a Spectrum Worldbox DVR?Hello All, I can find the dimensions of every other Spectrum cable box out there, except for World …
Is there nothing you can do about spam calls?We get 20 to 30 or more a day. I had a chat with customer service where they insulted me by sendin…Answered Tiredofspamcalls 65 views 3 comments 0 points
Answered Closed peteschomaker 696 views 7 comments 0 points
Why does spectrum app block advanced settings of router? I need port 554 opened.need to port forward 554 and its still saying its blocked tcp and udp. have tried EVERYTHING you al…Answered ✓ ct1960 34 views 1 comment 0 points
Can’t install wifi profile because the account button is missing on the app ?Instructions for installing a wifi profile say to select account and then install wifi profile. My …BSartist 546 views 25 comments 5 points
wifiprofile.spectrum.net SSL expired yesterday.I'm seeing this in my iPhone. Is anyone else seeing this too? I already tried deleting, redownloadi…
How do I view my account billing?I would like to view my account billingAnswered 9janeson 54 views 1 comment 0 points
How to gather more information about intermittent connectivity issue?I've had an ongoing issue for several months that a couple house visits from technicians has been u…Answered KCRedBeard 185 views 14 comments 0 points
Unable to activate my Apple Watch SEI have tried everything mentioned on the web / Spectrum website to setup Cellular Plan with my Appl…Answered ✓ gsonoda 78 views 3 comments 0 points
Daily Service outages. Why?Why are there daily service outages in my area? Everyday after midnight there will be a service out…
Read text messages on PCI just switched from Verizon to Spectrum wireless...the cost saving is huge for me, and the process…Answered ✓ kenkadish 49 views 2 comments 0 points
Which Spectrum 210 World Box is Being Given Out Now?Guys, I did not know that there were two different models of what appear to be Spectrum 210 DVR box…Latest Topics
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SB8200 Access DeniedHelp! Tech support can not tell me why my modem will not connect. The integrity of the line is no…Answered eudaxia 87 views 20 comments 0 points
Bally Sports App does not work with Apple TVMy Spectrum TV cable package includes Bally Sports Wisconsin, but I cannot access content on Bally …Answered danlmark 24 views 3 comments 0 points
Common Answers
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Answered ✓ sheslostcontrol666 41 views 2 comments 5 pointsStarted By sheslostcontrol666Most recent by sheslostcontrol666 Managing & Using your Spectrum Account
Unable to login to "Out-of-Home" Public WiFi HotspotsI am a Spectrum customer with home Internet. As such, I am supposed to be able to access Spectrum's…Answered ✓ Closed bscivolette 101 views 4 comments 5 points
Where can I find a price list for services, equipment, etc?At times Spectrum sends customers lengthy price list, i.e. modems, non returned equipment, service…Answered ✓ douglas9 81 views 2 comments 5 points
