**NEW** Advanced Search Options
We recently added advanced search options to make it easier to locate posts on the community.
More information can be found at Advanced Search Options
Welcome to the Community!
If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question. Check out our Community Instructions for other FAQ's.
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Discussion List
-
My Spectrum App - What is Customized Device Agreement? - AnsweredCustomized Device Agreement shows up whenever I try to sign in and claims I am using a device that …Accepted Answer Announcement Skittles 618 views 33 comments 1 point
How to watch the 2020 Tokyo OlympicsThe Olympics are back! The postponed 2020 Tokyo Olympics will air on your local NBC station beginni…Announcement Closed James_M 325 views 0 comments 5 points
Advanced Search OptionsWe recently updated the search bar and added an advanced search feature. You can still perform a s…Announcement James_M 3.7K views 0 comments 6 points
Troubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…Announcement Closed James_M 971 views 0 comments 1 point
Why is my Spectrum Internet intermittent, experiencing slow speeds or drops?We put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 2.5K views 0 comments 1 point
Is the Spectrum TV App available on Android TV? ANSWERED and updated April 2021I have a Sony smart TV with Android 7.0 built-in. The current Spectrum TV app for Android is not co…Announcement Closed YSBU 33.1K views 1 comment 4 points
Is Amazon FIRE TV Stick supported? ANSWEREDI would like to know when Spectrum TV app will be available on the FireTV stick.Accepted Answer Announcement Closed utoypia 18.8K views 1 comment 5 points
Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…Announcement Closed James_M 21.4K views 0 comments 0 points
Prices to high for the quality of service!!!!!!"We're sorry, an intermittent issue is interrupting TV services in your area. We're doing ever…Answered tscurlo 23 views 1 comment 0 points
What does it mean to “remove a trap”?A Spectrum technician just showed up at my house (it’s 6 PM on a Sunday) and said he was here “to r…Answered Bluebirder 23 views 1 comment 0 points
Cant seem to be able to play online games with spectrumI suspect that the issue of constant disconnect during online game play has to do with spectrum mod…Answered Archangel1288 15 views 5 comments 0 points
BBC AMC sound cuts out intermittentlyA local tech supervisor says Spectrum has created a ticket for the sound problems. So they are awar…Accepted Answer walajm 27 views 2 comments 1 point
Feedback For New Spectrum Guide: Can we Get Some Kind of Rollout Schedule?Hi Everyone! My sources told me that for the last several months (this is being written June 22, 20…
Spectrum WIFI profile on iOS, iPadOS, gets deleted every time device is shutdown/restarted.Spectrum WIFI profile on iOS, iPadOS, gets deleted every time device is shutdown/restarted.Question toolman1990 21 views 0 comments 0 points
Apple Watch Activation ErrorMy Apple Watch 6 with cellular was deactivated from Spectrum cell service when IOS 14.7 and watch v…Answered RobAnthonyTX 11 views 1 comment 0 points
Spectrum Mobile WiFi autoconnectI was out and need to connect to the internet, and found the “Spectrum WiFi” hotspot, but could not…Answered fpefpe 26 views 7 comments 0 points
How do get a list of Client IP addresses and HEX addresses from a Sagecom SAC2V2S routerI can’t find anything in the Spectrum app or on the Spectrum websiteAccepted Answer pbgdmg 119 views 8 comments 0 points
Community SpectrumI have a combo deal that requires our apartment community to have spectrum cable internet/tv. First…Answered p000ner 56 views 2 comments 0 points
How to deal with channels I don't wantThere are many channels that I never watch. I'm currently making a list of those I don't watch at a…Accepted Answer Kaido 55 views 1 comment 0 points
speed goes down and up non stopmodem status service is 1 gig ,Accepted Answer iceviper 34 views 1 comment 0 points
Automatically change channel to upcoming programWith my old carrier I could pick an upcoming show and record it or request auto tune. Auto tune wou…
Recordings not showing up in library?It shows that shows are being recorded via the red rec light on the front of the box, but when tryi…
Started Unicast Maintenance Ranging - No Response received - T3 time-outHello All, I started to dig into an issue, I have had for the past few years on my modem. I starte…Answered KenHartman86 34 views 7 comments 0 points
Is it now possible to make changes to 20 year old hawaii.rr.com email addresses?I use Thunderbird as my email client. Unfortunately, I get some weird advice from Spectrum techs a…
Packet loss after multiple technician visitsHi! I am having difficultly with packet loss for the past few months. I get intermittent 2-10% pac…Answered PowellT 33 views 9 comments 0 points
Webmail loads but does not populate from cloudI have several computers and suddenly one will load my webmail.spectrum.net account but then does n…
Can the date that the movies are made be included in the Guide and as info on the DVR playback infoThe date a movie is made is very important! Many movies are remade etc ect. Also can you get rid of…Answered Ruu 15 views 1 comment 0 points
Need Channels List and Guide Searching Tips for Tokyo Summer OlympicsHi Spectrum, What channels will be broadcasting the events of the Tokyo Summer Games on Spectrum? F…Answered Satch 246 views 1 comment 0 points
"null" in caller IDs.Is anyone else seeing "null" in Spectrum's caller IDs for some incoming calls these days?…
1024 mb (1 gig) Internet Service WIFI BoosterHas anyone 'successfully' extended the footprint of a spectrum wireless tower (household) in a 3 s…
Upgraded to 400Mbs but Router still operating as if it was 100Mbs.I know this may not be directly a Spectrum problem, but I'm looking for a solution, and there are l…Answered AKeplinger 51 views 2 comments 0 points
Spectrum tv app stopped showing any DVRI used to be able to set DVR via iPhone and iPad…now can not set DVR on either device. Have Spectr…Accepted Answer Caryltwin 114 views 3 comments 0 points
SAC2V2S Router Cannot be set bandI just received and installed a new SAC2V2S Router from Spectrum. Some devices will not connect du…
Does Spectrum still not supply battery power on their own lines?Others and I have internal battery back ups at our rural homes, but we get no cable (e.g., Internet…Answered AntDude 28 views 3 comments 0 points
Why is a cable box required for MLB Extra Innings (I can view on Tivo w/cable card)When I purchased MLB Extra Innings, the person who helped me said the system requires that a cable …
PixilationEvery couple of days, I am seeing audio loss with pixilation. Is this the box, or the signal? JJK
Error - Unable to Process PaymentI've gotten this error message every time I try to pay my bill when using Chrome for the past 3-4 m…Answered quoodle 31 views 1 comment 0 points
