Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Discussion List
-
Answered ✓ Announcement J_DouglasCrawford1 28 views 1 comment 5 points
Unable to activate cellular service for Apple Watch - SOLVEDIt appears this issue has been ongoing for several months for all new Apple Watch customers. I’ve t…Answered ✓ Announcement Closed User_2252 123 views 2 comments 0 points
How to pause and rewind live TV using the Spectrum TV app?I just set up my new Spectrum TV service and am shocked that I cannot pause and rewind live TV. I …Answered ✓ Announcement Closed Dchappy 9.5K views 4 comments 6 points
Advanced Search OptionsWe recently updated the search bar and added an advanced search feature. You can still perform a s…Announcement Closed James_M 25.8K views 0 comments 7 points
Troubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…Announcement Closed James_M 19.4K views 0 comments 1 point
Why is my Spectrum Internet intermittent, slow or drops? Internet and WiFi Speeds TroubleshootingWe put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 25.2K views 0 comments 1 point
Is the Spectrum TV App available on Android TV? ANSWERED and updated November 2022I have a Sony smart TV with Android 7.0 built-in. The current Spectrum TV app for Android is not co…Announcement Closed YSBU 41.7K views 1 comment 5 points
Is Amazon FIRE TV Stick supported? ANSWEREDI would like to know when Spectrum TV app will be available on the FireTV stick.Answered ✓ Announcement Closed utoypia 19.9K views 1 comment 7 points
Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…Announcement Closed James_M 33.4K views 0 comments 0 points
Answered toh06784 51 views 8 comments 0 points
Many Issues Tonight. Pixelation. Frozen ChannelsTonight, attempted to watch Blue Jackets hockey on TNT. Could not cause the picture froze and staye…
Connect to inhome wifiAfter a long power outage, I’m now unable to see several channels on the Spectrum app. I get the m…Answered ✓ Ashort 20 views 1 comment 0 points
How can I get a different modem model?I currently have the ES2251, with my own router/WiFi. I have had several service calls because mo…Answered ElPasoMike 52 views 4 comments 0 points
Error unable to save blocked sendersI seem to be getting a lot (and I mean A LOT!!) of spam messages to my Spectrum account in the past…
Need to Sign-In FrequentlyI have a Roku Ultra and latest version of Spectrum App installed. Quite frequently i need to sign-…Answered ✓ rarmenti 41 views 4 comments 0 points
Spectrum TV and Apple HDMI to Lightning connector not working?Hello, I have spoke to Apple tech support and there is no issue with IOS 16. As they told me the i…Answered ✓ Scott137 250 views 23 comments 5 points
Hisense U8H TV with lip sync issues when using SpectrumHave a new Hisense 65U8H and I am having issues with the sound not matching peoples lips with Spect…
Unable to add SIM card to cartI'm trying to switch my cellphone to Spectrum Mobile, but when I click "Add SIM to cart" …Answered Pup_Peach3 23 views 1 comment 0 points
Will Spectrum provide a Better Router?I'm on my 2nd RAC2V1K router. It's locked of course, but that's not the problem. The problem is …Answered ✓ old_texan 47 views 1 comment 0 points
Can't use data after system maintenanceA few days ago I received a text: "We've performed maintenance designed to improve your data s…Answered squatch97 30 views 1 comment 0 points
Answered ✓ pedalmama 27 views 1 comment 0 points
ESPN wont accept spectrum log in on firestickI've been having this issue for months. Last night I was watching it on my phone and trying to get …Answered ✓ Bryanmm 22 views 1 comment 0 points
Question about mobile plansWent on the website to try to adjust my plan. I get an error message everytime: "service unava…Answered jeremy1069 35 views 1 comment 0 points
Why does ESPN app say I’m signed in but then not work?I select Spectrum as my provider and I get a message I’m signed in. When I click continue it takes …Answered Aneal 67 views 6 comments 0 points
Unable to send email through OutlookWell it looks like I have the same problem as well.. Lets see been using Outlook for at least 12 ye…Answered ✓ ray_paxton 76 views 3 comments 0 points
Wait Spinner stuck in upper leftAfter latest app update the wait spinner is always on in the upper left. Just a FYIAnswered andymp3 33 views 3 comments 0 points
Unable to send outbound email through Thunederbird 102.5.0Our emails were transmitting perfectly last week. Suddenly they stopped going out. I have checked…Answered PossumJohn 107 views 11 comments 0 points
Is there a way to automatically empty trash upon logout or simplify the process?Deleting email is cumbersome. It takes 5 steps to delete an email. They are: 1) select the email …
Left Arrow for Main Menu Doesn't Work All The Time.The left arrow should bring up the main menu. However, about every other time you select it, the gu…Answered blackbutterfly 86 views 11 comments 0 points
Digi Tier 1 & 2?What are the channels in the Digi Tier 1 and Digi Tier 2 packages? Is there a list somewhere? I'm i…Answered ✓ mjweber 56 views 1 comment 0 points
Why does Spectrum Backbone route all durango colorado traffic to seattle wa?I'm located in Durango CO, spectrum customer, what I've noticed is that all traffic from SW colorad…Answered ✓ whichwaywazzit 130 views 10 comments 0 points
How to identify account on myspectrum on iPadJust moved to Spec mobile after 30+ years with "T". Everything working OK except when I d…Answered Cal3420 40 views 3 comments 0 points
watch.spectrum.net not loading on Safari via desktop MacI swapped my old DOCSIS 3.0 modem for a 3.1 modem 4 weeks ago today; today watch.spectrum.net would…Answered scottmk 37 views 2 comments 0 points
Hbo max expired for current customerHbo max on TV and apps will not allow use with spectrum login any more. I can log in and see the sh…Answered Street 38 views 1 comment 0 points
Hisense U8H TV with silver 1060BC3 remote - OK button not working to change TV inputJust purchased a 65" Hisense TV model U8H (65U8H). I'm using it with Spectrum cable/DVR box A…
Epson 545 printer connectionFor some reason, my Epson printer is seen as "Connected" on the app, but it doesn't have …Answered BFarr 44 views 1 comment 0 points
Adding cable serviceHow can I get cable in another room how much does it cost?Answered jack9519 43 views 2 comments 0 points
