Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Charter & Comcast are Teaming Up for a New Streaming PlatformCharter and Comcast announced a joint venture to develop a new streaming platform “providing consum…Question Announcement James_M 77 views 0 comments 1 pointCan't access My Spectrum App after update to version 10.6 on iPhone - RESOLVEDWhen I open MySpectrum on my iPhone, after the sign in screen I get a pop up that says there's a ne…Answered ✓ Announcement Confuzzled 153 views 15 comments 6 pointsHow to pause and rewind live TV using the Spectrum TV app?I just set up my new Spectrum TV service and am shocked that I cannot pause and rewind live TV. I …Answered ✓ Announcement Dchappy 640 views 5 comments 6 pointsIssue with Apple TV startup channelApp version 2.24 for some reason the startup channel always reverts to channel 1 and not the previo…Answered ✓ Announcement Closed Captain601 391 views 13 comments 0 pointsPeacock Premium Free Trial for Spectrum CustomersEffective 12/8/21: Spectrum TV customers except Limited Basic and TV Essentials customers became el…Announcement Closed James_M 1.2K views 1 comment 6 points¡Bienvenido a la nueva comunidad de Spectrum!Si es nuevo en la Comunidad de Spectrum, ¡nos alegra que estés aquí! Si ya nos has visitado antes, …Announcement Closed James_M 75 views 0 comments 0 pointsAdvanced Search OptionsWe recently updated the search bar and added an advanced search feature. You can still perform a s…Announcement Closed James_M 16.7K views 0 comments 7 pointsTroubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…Announcement Closed James_M 9.2K views 0 comments 1 pointWhy is my Spectrum Internet intermittent, slow or drops? Internet and WiFi Speeds TroubleshootingWe put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 13.7K views 0 comments 1 pointIs the Spectrum TV App available on Android TV? ANSWERED and updated November 2021I have a Sony smart TV with Android 7.0 built-in. The current Spectrum TV app for Android is not co…Announcement Closed YSBU 39.4K views 1 comment 5 pointsIs Amazon FIRE TV Stick supported? ANSWEREDI would like to know when Spectrum TV app will be available on the FireTV stick.Answered ✓ Announcement Closed utoypia 19.5K views 1 comment 7 pointsTroubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…Announcement Closed James_M 27.8K views 0 comments 0 pointsWhy for months is error RCD-1007 happening in Roku Cloud DVR?Why for months is error RCD-1007 happening in Roku Cloud DVR? It's happening worse than ever. It…Answered MrWheat 39 views 7 comments 1 pointCloud DVR is not recording or not showing some recordings problems.I am having issues with the Cloud DVR. I had two recordings. I watched one and when I came back to …Answered The_Way_I_See_It 140 views 32 comments 1 point2.4 Ghz devices not finding a 2.4 Ghz wifi signal on new routerI know this is a known problem and the only solution I have seen is to move the device farther away…Answered Darylb 29 views 5 comments 0 pointsWhy does my internet keep disconnecting ?My internet keeps disconnecting up to ten times a day ? Sure this is not normal whats going on with…Answered BarryB 25 views 5 comments 0 pointsApple TV Screensaver interrupting live Spectrum TVThis just started happening to me this week, which is strange when both the tvOS and Spectrum apps …Answered PurePresence 190 views 20 comments 1 pointHow do I set the 'power on channel' on my Samsung TVHow do I set the "power on channel" on my Samsung TVAnswered ✓ tommakawao 18 views 1 comment 0 pointsHow long does it take to refresh the Guide contents?Tech support on the phone, and tech support in the store, insist that the Guide should refresh comp…Answered GBAfamily 71 views 7 comments 0 pointsUsing spectrum tv app with VPN on an Android phoneI am trying to use the spectrum tv app with a VPN on an Android phone. I have excluded the spectrum…disasterinc 40 views 3 comments 0 pointsMy Spectrum TV app keeps flipping from landscape to portrait real fast.I am using spectrum on my Samsung S 7 FE Tablet and when I open the app it keeps flipping from land…Answered LARichboy 14 views 5 comments 0 pointsWhy was my announcement never posted to the Public Access channel (Ch 1301)?I sent an email to both address shown about our town's community-wide garage sale: charterbulletins…Answered deedleann824 24 views 1 comment 0 pointsWho do I contact for utility pole removal?Who do we contact in order to request that old, topped off poles be removed from our yard? We have …Answered ✓ Kindy06 44 views 1 comment 5 pointsInternet Service disappeared from my accountI've had this trouble before and it seems to have been a billing or service code issue because we o…Answered ✓ Meducare33 63 views 8 comments 0 points4-Tuner DVRI currently have the select package but utilize the App for programming. If i were to add a DVR &am…Answered ✓ dman71 71 views 6 comments 0 pointsRegain access to charter email accountWe had Charter email for ten years. My wife used the charter.net email service. We lived in Carrol…Answered triarri 55 views 1 comment 0 pointsMy Spectrum App Error IDID-3210I am unable to sign in to the my spectrum app. Any efforts to sing in are met with the error messag…Answered dpeters99 61 views 1 comment 0 pointsHow do I fix a blurry image with the Spectrum TV app on Apple TV ?I have been using Spectrum for about 6 months with an Apple TV box and while using the Spectrum app…Answered Swarlie 28 views 7 comments 0 pointsHaving issues with the app on AndroidI have been having alot of problems with the app going on several months. I have to constantly be u…Answered ✓ Vanessarae777 31 views 1 comment 0 pointsWhy is CNBC not working in my select channel package ?CNBC channel is not working and cannot find Bloomberg channel, please help.Answered gucky73 16 views 1 comment 0 pointsMy Spectrum App won’t open on iPhone or iPadI’m running ios 15.4.1 on both. I deleted the app, and downloaded a new one from the App Store. No …Answered pbgdmg 21 views 7 comments 0 pointsInternet connection dropping since December 2021I have been spectrum customer since summer of 2021, but I started to have issues since December 202…Answered ee1170 47 views 12 comments 0 pointsAnswered carlosordonez 41 views 3 comments 0 pointsWhy am I getting super high ping bursts?Hello, I have had awesome service for years up until several weeks ago when I started getting huge …Answered Mmobley77 64 views 9 comments 0 pointsAnswered schoney 62 views 4 comments 0 pointsSince my last Spectrum App update, my last channel viewed is not working at all.So this happened after the mini guide went from the left side of the screen to the right side, and …Answered ✓ chet 91 views 13 comments 1 pointStill getting RCD-1007 errorsHas there been any progress resolving the RCD-1007 errors on the cloud DVR playback? I’ve had this …Answered ✓ Closed dfox 80 views 7 comments 5 pointsSpectrum Login Error Code IDID-3210i was signed in earlier but when trying to sign back into my account, i get prompted this IDID-3210…Answered agumbel14 844 views 1 comment 0 pointsCan't manage my dvr from watch.spectrum.netWhen I go to watch.spectrum.com and click on DVR I get the following error message. DVR Info Unavai…Answered rforeman 23 views 2 comments 0 pointsMotorola DVR DCX3501MHD-DVR Defaults to Channel 1 no way to change itWithin that last few weeks, Spectrum pushed an update to my DVR, and now, instead of remaining on t…Answered Cube 27 views 2 comments 0 pointsAdded Actor To Watchlist, But Episodes Don't AppearI searched for HOLMES and selected HOLMES ON HOMES from the search results. From there I added MIKE…Answered smm2221 41 views 4 comments 0 points