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Troubleshooting issues with the Spectrum TV App
James_M
Posts: 5,509 ✅ Verified Employee Moderator
We put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV App. This post is closed to comments, if you need direct assistance, please Ask a Question (you will need to Sign In or Register with the Community).
When posting a question or providing feedback, please post in the category matching the device you are using:
Spectrum TV App Feedback - Android
Spectrum TV App Feedback - Apple
Spectrum TV App Feedback - Roku
Spectrum TV App Troubleshooting:
- Have your tried deleting and reinstalling the app?
- Are you getting an error code or error message?
- Have you tried restarting the modem and/or router?
- Are you using the current version of the app and is your device's OS updated?
- Have you tried restarting the device? (Mobile device, Roku, Apple TV)
Error Codes
- Search Common Error Codes
Your Location Matters
- All the channels you’re subscribed to are available only if you’re on your home network. If you’re away from home, some channels are disabled.
- If the location permissions on your device are disabled for the My Spectrum app, you won’t get access to all your channels.
- Find out how to enable location services for your Apple device.
- Find out how to manage your Android’s location settings.
- You won’t be able to access the Spectrum TV app or SpectrumTV.com if you are outside the United States.
I can’t sign in
- Have you changed your Spectrum password? If you changed it when paying your bill, for example, you’ll need to update it for the Spectrum TV app and SpectrumTV.com.
- If you’ve forgotten your login info, visit spectrum.net and select Forgot Username or Password?
New Customer Help
- If you’re new to Spectrum, you need to create a Spectrum username to sign in to the Spectrum TV app or Spectrum.TV.com.
- You’ll need to allow 24 to 72 hours for your new username to work with the Spectrum TV app or on SpectrumTV.com.
More Information:
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