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Frequently Asked Questions
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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Welcome to the Spectrum Community
Customer community to exchange ideas, ask questions and create valuable, relevant content for an improved experience with our services
Category List
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Community InformationNew to the community? Start here!
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Community Guidelines New Latest: 07-28-20 Latest: Community Guidelines by James_MNew to the community? Start here!
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Community Instructions 6 New Latest: 02-08-23 Latest: Am I in an outage? (Is my Spectrum service in an outage?) by James_MTips and How to's for new members to review before posting a question or comment
10 posts 4 comments Latest: Am I in an outage? (Is my Spectrum service in an outage?) by James_M February 8
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Suggestions & Feedback 11 New Latest: 03-26-23 Latest: Because the equipment was locked by Spectrum Mobile Company, I have lost contact with my family. I b by AdcleeLet us know what you like about the community or our services as well as suggestions for improvements. You an also share your experiences and provide feedback.
13 posts 21 comments Latest: Because the equipment was locked by Spectrum Mobile Company, I have lost contact with my family. I b by Adclee March 26
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Community Follow Up Latest: 09-25-20 Latest: What is the Community Follow-Up Category? by James_MMove conversations where we asked for private information for a individual issue follow-up
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InternetGet help with topics like internet speed, equipment and troubleshooting issues
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Internet Tips, Resources & FAQs 2 New Latest: 02-27-23 Latest: How to add a WiFi Profile using a browser instead of the app by Myprincess1113Tips & Resources for troubleshooting your Internet Speed and Connections
6 posts 5 comments Latest: How to add a WiFi Profile using a browser instead of the app by Myprincess1113 February 27
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Connectivity 30 New Latest: Today Latest: Has Anyone Been Able to Connect to a Mobile Hotspot Lately with an Android phone? by Ewa808Get help regarding your internet service. including IPv6 & WiFi Hotspots
69 posts 321 comments Latest: Has Anyone Been Able to Connect to a Mobile Hotspot Lately with an Android phone? by Ewa808 2:34AM
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Email 30 New Latest: 03-10-23 Latest: Getting Error Message: AUP#Out-1550 by HT_GreenfieldQuestions about email clients and services, including webmail.
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Home Networking 30 New Latest: Yesterday 5:08am Latest: How Do I Update The Firmware in Spectrum Router and Modem? by Lyn_TSetting up your home network - everything from network security to printers
40 posts 101 comments Latest: How Do I Update The Firmware in Spectrum Router and Modem? by Lyn_T March 27
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Watch TVWatching TV at home or on a connected device
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Watch TV Tips, Resources & FAQs Latest: 04-27-22 Latest: Charter & Comcast are Teaming Up for a New Streaming Platform by James_MTips & Resources for Watch TV
6 posts 1 comment Latest: Charter & Comcast are Teaming Up for a New Streaming Platform by James_M April 2022
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TV Equipment 30 New Latest: Yesterday 3:20am Latest: How can I start to record a show when it has already started? by Lyn_TQuestions about picture quality, set-top boxes & DVRs
56 posts 317 comments Latest: How can I start to record a show when it has already started? by Lyn_T March 27
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Channels & Programming 30 New Latest: Today Latest: Why can't i change the channel on the spectrum TV app with buttons numbered? by Lyn_TQuestions about programming? Post them here.
43 posts 149 comments Latest: Why can't i change the channel on the spectrum TV app with buttons numbered? by Lyn_T 4:04AM
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Individual TV Network Apps 7 New Latest: 02-24-23 Latest: Discovery GO apps are locked out by HT_GreenfieldUsing partner apps like HBO Go, Max Go, Showtime and Watch ESPN
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watch.spectrum.net 11 New Latest: 03-08-23 Latest: iMac 27inch late 2009 will not play (watch tv) on safari 12.1.2 by Randy_SAll about watching live TV from your PC, Mac, or Laptop.
12 posts 53 comments Latest: iMac 27inch late 2009 will not play (watch tv) on safari 12.1.2 by Randy_S March 8
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Spectrum TV AppWatching live tv and on demand content from your favorite device
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Spectrum TV App Tips, Resources & FAQs Latest: 12-06-22 Latest: How do I return Spectrum equipment? by Randy_SSpectrum TV App Tips & Resources
6 posts 11 comments Latest: How do I return Spectrum equipment? by Randy_S December 2022
Child Categories: Troubleshooting the Spectrum TV App -
Spectrum TV App Feedback - Apple Devices & Apple TV 19 New Latest: Today Latest: Older iPad (OS 12 or older) is no longer able to use Spectrum App. by HT_GreenfieldSpectrum TV app feedback for Apple devices
25 posts 235 comments Latest: Older iPad (OS 12 or older) is no longer able to use Spectrum App. by HT_Greenfield 6:51AM
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Spectrum TV App Feedback - Android 8 New Latest: 03-26-23 Latest: Reference Code: WRDV-1009 - DVR Unavailable on Spectrum App or Watch TV Online by Renee_TSpectrum TV App Feedback for Android
9 posts 22 comments Latest: Reference Code: WRDV-1009 - DVR Unavailable on Spectrum App or Watch TV Online by Renee_T March 26
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Spectrum TV App Feedback - ROKU & Other devices 29 New Latest: 03-19-23 Latest: Why can't I record Sail GP? by HT_GreenfieldSpectrum TV app feedback for ROKU & Other devices
43 posts 153 comments Latest: Why can't I record Sail GP? by HT_Greenfield March 19
Child Categories: Spectrum TV for Roku Devices -
Cloud DVR 18 New Latest: 03-26-23 Latest: Cloud DVR "Unable to schedule recording" by HT_GreenfieldQuestions about Cloud DVR (cDVR) services
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Spectrum MobileStay connected by the gig or unlimited
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Spectrum Mobile 16 New Latest: 03-26-23 Latest: My cellular option in my Apple Watch is not working. by Paulosoltoski1Questions & Information about Spectrum Mobile wireless phone service
22 posts 50 comments Latest: My cellular option in my Apple Watch is not working. by Paulosoltoski1 March 26
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VoiceGetting the most out of your landline service
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Digital Phone 22 New Latest: 03-01-23 Latest: Why doesn't Spectrum offer caller screening? by SatchQuestions about home phone equipment and features
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Voicemail 8 New Latest: 01-20-23 Latest: Update: Readable Voicemail Now Working for Me by James_MQuestions about voicemail & features
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My Spectrum AccountManage your account online or using the app
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Managing & Using your Spectrum Account 29 New Latest: 03-21-23 Latest: Billing Trouble - how to understand messages? by DGFTips on managing your account online.
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Troubleshooting the My Spectrum App 2 New Latest: 12-22-22 Latest: Installing Wifi Profile on iPhone XR: Invalid Error by Jaleesa_FHelp specific to the My Spectrum app
4 posts 0 comments Latest: Installing Wifi Profile on iPhone XR: Invalid Error by Jaleesa_F December 2022
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My Spectrum App - My Spectrum App Feedback 12 New Latest: 03-18-23 Latest: Why does my Security Shield show this icon in the app? by HT_GreenfieldFeedback for the My Spectrum app on Apple and Android
13 posts 39 comments Latest: Why does my Security Shield show this icon in the app? by HT_Greenfield March 18
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The ArchivesSpectrum and Legacy TWC Archives
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Spectrum Archives: 2020 - Present 29 New Latest: 03-18-23 Latest: error code of IBF-2125 on my phone and RBF-2512 on my Roku app by Renee_TArchived content from July 2020 - Present
306 posts 1.8K comments Latest: error code of IBF-2125 on my phone and RBF-2512 on my Roku app by Renee_T March 18
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Legacy TWC Archives: 2013- 2020 30 New Latest: 07-21-20 Latest: Is there a reasonable way to change channels? by MadCow333Archived content from the original TWC Forums: 2013-2020