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How do I view statements or pay my bill?
The following information will help you learn how to view and pay your bill on Spectrum.net or the My Spectrum App. Having trouble with your Spectrum billing statement? Learn more about understanding your bill. Sign in to your account with a Spectrum username with Admin or Primary privileges. Go to the Billing section of…
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Am I in an outage? (Is my Spectrum service in an outage?)
If your services are currently impacted, you can check for known issues impacting your local service area by logging in to your account at Spectrum.net, downloading the My Spectrum App for Android or Apple devices, or visiting Outage Information and Troubleshooting.
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Unable to connect/setup my new internet because of this error signing into the app IDID-3210
Hello, why can I not sign in? The man at the store did tell me I needed to download the app. so I did and made an account. I tried reseting the password. I have everything connected with the router and I can see the connection on my laptop and log into it with the password provided, yet the connection won't work, so it…
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How many Xumo users are satisfied with the device?
I tried the Xumo box in March 2024 to get an idea of what life will be like when Spectrum eventually drops support for the set to DVR. I was completely underwhelmed. Slow response and the well known random shutoff being the most annoying. I've used the Spectrum app on my Roku and found that to be much more pleasing. The…
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How to access advanced settings on the Spectrum App
I've just downloaded the spectrum app and noticed that the advanced settings option is missing. I've seen online that the advanced settings option has been removed for ease of use. I would like to be able to access port forwarding settings for my network to set up a Minecraft server. Is there absolutely any way to bypass…
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Spectrum TV app - cable channels keep getting stuck or skipping/repeating...
When using the Spectrum TV app on a Samsung TV lately, some of the cable channels aren't working well. For example, watching cable news channels the announcer will be talking and it gets stuck on repeating a phrase a few times before continuing on. Doesn't seem to happen with the broadcast channels. Any idea why and how to…
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Troubleshooting issues with the My Spectrum App
Deleting and reinstalling the app usually resolves most issues. For assistance with the app, including creating a username and sign-in help, see this link: My Spectrum App: Download and Get Started Some customers may see an alert message regarding a "Customized Device Agreement" The message alerts the user that one of the…
