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Deleting and reinstalling the app usually resolves most issues. For assistance with the app, including creating a username and sign-in help, see this link: My Spectrum App: Download and Get Started Some customers may see an alert message regarding a "Customized Device Agreement" The message alerts the user that one of the…
Use this category to share your feedback about the My Spectrum App for Apple and Android devices. Please include a description of any issues you are experiencing as well as the OS and type of device. You can also use this category to provide positive feedback. To get started, select "Ask a Question". Thanks!
My 1-star review on Google Play store: Alert threshold for data usage not reported correctly in app (app is inaccurate). Called customer service, they are, of course, helpless to explain discrepancy or to report bug in backend DB. Impossible to see which line is excessive data plan use. I joined beta now, let's see if your…
The compatibility got changed to Android 10 and above, which I have, but I am unable to update the app to the latest version because it somehow isn't compatible. Is this an issue with spectrum or Google play mislabeling my device as incompatible, when it clearly is
im trying to pay my bill and I can’t acces the app anymore because I have an older phone. Why can’t you guys warn people about this kind of stuff?
I have a Samsung TV and it has multiple apps. The spectrum app always (and I’m not exaggerating) has a sound delay. I can change the channel and switch it back, which will fix the issue momentarily, but it soon goes back out. I have tried to reset the tv, modem, router, reinstalled the app, changed the audio function on…
Amazingly, you cannot set up two different pause times for a device or group in the Spectrum App (e.g. one for a week day night and one for a weekend night). When I call Spectrum they seem surprised that I find it annoying to have to change the time every weekend on my daughter's device group (or leave the weekend days…
I would like to add my wife's email address and cell phone number to my account so that either of us can access the account. How do I do this?
For whatever reason, when I open the app I am unable to scroll any of the tabs. I only have Internet, and would like to set up parental controls from my phone, as I'm supposed to be able to, and it won't let me scroll in the internet tab, or any tab for that matter. I can see the content, but can't scroll I have…
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