Advanced Search Options
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Frequently Asked Questions
(Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Hurricane Ian Update
Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.
Troubleshooting issues with the My Spectrum App
Deleting and reinstalling the app usually resolves most issues.
For assistance with the app, including creating a username and sign-in help, see this link:
Some customers may see an alert message regarding a "Customized Device Agreement" The message alerts the user that one of the following conditions was detected
If USB debugging is enabled, you can disable USB debugging and try making a payment again.
If your device is rooted or jailbroken, the message is letting you know that you may be open to security vulnerabilities when using a jailbroken or rooted device, or a device where USB debugging is enabled to make payments. The message is meant to inform you of the risk of using bill pay on a rooted or jailbroken device. You can accept the agreement, or you can try using another device.
If you are getting a different message, error message or are unable to use the app to make a payment, please visit How to Pay Your Bill, which outlines other ways to pay your bill and provides answers to frequently asked questions.
If you need direct assistance, please post a new question (select "Ask a Question"). Please include helpful information, such as if you are getting an error code. Please do not include private information in your public post.