Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Managing & Using your Spectrum Account
Tips on managing your account online.
Discussion List
-
How do I pay my bill?How do I pay my bill?Answered ✓ Announcement Closed Tommbley 215 views 1 comment 6 points
Popular Manage Account TopicsCreating a Spectrum Username How to Pay Your Bill How to Retrieve Your Username or Password…
How can I make my program fill my screen on my 6.8" Samsung galaxy s21?When watching TV using the spectrum tv app my picture does not fill my android phone screen. Is the…
Will someone at Spectrum please understand seasonal hold?Seasonal need -- #1 -- to be able to forward phone calls to summer location #2 -- really low/afford…
I am returning three receivers.I am returning three receivers. Do I need to return the cables and remotes as well
Is logged in Spectrum's web site & app having issues right now?Hello, My logged in https://www.spectrum.net/account-summary , https://www.spectrum.net/services , …
How can I allow a download that is being blocked by the Spectrum security suite?The F secure in the Spectrum security suite is blocking a file that I need to download. How do I al…
How, exactly to return equipment?I received my new modem and am wanting to send the rest back, can you give step by step instruction…
Is the message really from Spectrum?I received a message and email saying Your service may be interrupted. To fix the issue, or avoid a…Answered ✓ Closed stabilize 201 views 1 comment 0 points
Parental Control Loginhow to login to the parent control to mange
Name corrupted in 'People' sectionI recently added my wife to the 'People' section under user settings. Then I gave her the Primary …
Welcome Text Msg from 87598- Spectrum Notification alert.Received the following text to my Primary Ph# attached to my Spectrum Cable account: "Spectrum…
Is there an issue with bill pay?I am trying to pay my past due balance and have tried using both the app on my phone as well as on …
I need to complete step 2 for the affordable connectivity program. How do I get to it?Where can I find step 2 to the affordable connectivity program?Answered ✓ Closed ANGELAMARIE 95 views 2 comments 0 pointsStarted By ANGELAMARIEMost recent by Jaleesa_F
Answered Closed EddieBrown 147 views 1 comment 0 pointsStarted By EddieBrownMost recent by Tyleen_Z
ACP Program Benefit discount question!?I have a Spectrum account, and my wife receives the ACP Program Benefit Discount from LifeLine. Can…
Equipment Unavailable and Unassociated Equipment?I'm just hoping someone can explain what this means. Our service is working fine, I'm just curious.…Answered ✓ Closed FusionScott 92 views 2 comments 0 pointsStarted By FusionScottMost recent by FusionScott
I don’t remember which store location I picked to pick up my modem from.I made an account yesterday and subscribed to wifi. I picked to have my modem picked up instead of …
Why am I receiving unsolicited generalized (non-customer) mail?For the second time I have received 12 pieces of mail, all on the same day, from Spectrum addressed…Answered ✓ Closed RagDoll01 168 views 2 comments 5 points
Answered ✓ Closed SpanishDuplex8th 314 views 1 comment 0 pointsStarted By SpanishDuplex8thMost recent by Lyn_T
Spectrum's Snail Mail Address?Hey Guys, When we get our bills, there is a PO box number to remit payments. However, I am inquirin…
Paperless BillingI’d selected paperless and autopay years ago and confirmed those selections are still in place, but…Answered ✓ Closed surferchick2 287 views 1 comment 0 pointsStarted By surferchick2Most recent by Satch
Answered ✓ Closed pedalmama 124 views 1 comment 0 points
Is Wi-Fi FREE?I've connected Spectrum approved Wi-Fi router to my laptop and turned ON in settings of laptop. Sin…
Change caller id name using my spectrum appHow do I change caller id name in the my spectrum app.Answered ✓ Closed Steveg127 823 views 4 comments 0 points
Account Sign In Issue IDID-3107I've had my spectrum for years with no trouble signing in, this week I started to get failures when…Answered Closed wickerberry 1.3K views 2 comments 0 pointsStarted By wickerberryMost recent by wickerberry
November payment questionReceived e-mail stating November was not paid by the bank. October was paid. Nothing changed at t…
Suspicious Text MessageJust got a text message that says: "Spectrum: We have upgdraded our billing system. Your acc…
Answered Closed JoanCady815_138 385 views 1 comment 0 pointsStarted By JoanCady815_138Most recent by William_M
