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If Spectrum is paperless, then provide the complete paperless PDF billing statement online.

thantz77
thantz77 Posts: 1 Newcomer
edited April 18 in Managing and Using your Spectrum Account

The billing summary online is not the same thing as an actual statement you get in the mail. When you go to "Billing," then "Statements," select a MOBILE statement, then click "Print," this doesn't provide an actual billing statement DATE! Yes there is the month and day, but doesn't include anywhere the YEAR. How can I use these statements for tax deduction purposes if it lacks so much information including the YEAR?

Other online billing statements from my city's utilities or electricity shows more detailed information.

If this is supposed to be paperless billing, why isn't the actual PDF statement available online, in the same format it would be mailed??

And why can't I see more than 12 months? This means I have missing statements by the time I need these statements to do taxes….

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Best Answer

  • William_M
    William_M Posts: 1,396 ✅ Verified Employee Moderator
    Answer ✓

    Hi @thantz77, welcome to our community!

    We don't mail statements for mobile service, what you can see online and print is the full statement. I can forward your feedback about them not showing a year and only the past 12 being available but cannot guarantee any changes. If you have unique tax needs which requires you to have more than the past 12 months of statements I'd recommend saving your own copies 1-2 times per year. The download/print date including year will be shown in the header of the statement which can be deduce the full bill date, or you can cross reference your bank/card statements.

Answers

  • HT_Greenfield
    HT_Greenfield Posts: 1,004 Contributor
    edited April 13

    The "View Printable Statement" hyperlink at the bottom of each statement summary is coded to pop-up rather than to download. Since some kinds of file downloads can furthermore be coded to open in another tab or window, a pop-up might not be what you're used to. If it doesn't pop-up in another tab or window when you click on it, look for the pop-up symbol in the address bar and click on that. Do that on the fly or else set pop-ups to be allowed for spectrum.net in the browser settings.

  • Satch
    Satch Posts: 5,906 Contributor
    edited April 13

    Good Evening,

    The "View Printable Statements" when printed should be exactly what Spectrum mails. The year is included under the "Printable"Statements" It resembles exactly the paper bill you get, right down to the promos and advertising. Look at the top of the "paper" page in the left hand corner. It has the format:

    Date: Month, Date, Year:

    Account #:

    Security Code:

    Service at: Your Service Address

    Most likely Spectrum can't do more than 12-months of billing because system bandwidth limitations on the website don't go back that far. If you need tax help with expenses, I would consult a tax advisor or tax attorney.

    Satch

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