Managing & Using your Spectrum Account
Tips on managing your account online.
Discussion List
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Internet installationI need to schedule to have a tech to come out and install my Internet. I’m not able to do it on my …
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Forgot my spectrum nameSpectrum name
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How do I cancel a movie ordered accidentally?I ordered a movie by accident please cancel Lawrence of Arabia we are not watching and credit my ac…
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How do I cancel services?How do I cancel services?
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equipment unavailableI want to be able to update my Wi-Fi password from the Spectrum website but I think I need to click…
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Where can I find Security Shield to toggle on/off when accessing Spectrum on my computer?Where can I find Security Shield to toggle on/off when accessing Spectrum on my computer?
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Need to cancelI need to cancel my spectrum after years of usage due to my apartment forcing me to use their compa…
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My phone number consistently associated with wrong addressIntermittently for years, when I have had a problem and offer my phone number, it gives the operato…
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I keep getting an error trying to create a new user.When I fill in the information on the add new user page, and select 'send invite', I keep getting t…
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How do I get a Copy of my Original Deal with Spectrum?How do i get a Copy of my Original Deal with Spectrum
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How to remove TV service from my accountI'm unable to find a link to remove the Spectrum TV service from my account.
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Why do I need to keep resetting my password?I can't sign in. Its asking me to reset my password. Reference code: RLI-1301
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Forced to reset password AGAINI’m getting extremely annoyed that I continue to be forced to Reset my password. I work from my pri…
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I have been trying to do an account take over online and it keeps going me an error."It looks like something went wrong. Please try again."
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Why are the security codes printed on monthly bills?Every page of my statement has, at the top, my account number, security code, service address. With…
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My Spectrum App not complete - troubleshootingHaving a problem with trying to find the toggle for security shield to turn it off. Security shield…
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Equipment SwapGood Day: There was a question posted on the Spectrum SubReddit about an email a subscriber receiv…
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Cannot record from Mobile deviceI wanted to record a TV show on my home TV from my mobile device. It will not let me. I called and …
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About EmailMy username and my husband's username which I added him to my account (Settings,Under add people) a…
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Why am I receiving these test messages from 87598 (Spectrum)?Why did I receive these texts from 87598? These texts seem to indicate I have a problem, or I am go…
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Need ability to view billing statementHas it been brought to the attention of the Spectrum IT team that the ability to view a printable b…
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Two Step Verification is not working properly=Anyone else have this problem?Why do we have to go through two step verification every single time we log in from the same browse…
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Why does spectrum keep asking to reset my password to sign in?We experienced this a few weeks ago when trying to sign in through ESPN. Now it asking to reset the…
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Prices vs CompetitionNow that there is finally comparable internet competition in Lancaster, Ohio, are there any plans t…
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Spectrum.net web site's billing issues?On logged in https://www.spectrum.net/billing web page: Its Statement Details' View Printable Stat…
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Can I change my Community username or delete my community accountCan I change my Community username or delete my community account
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Terms and ConditionsI never received a copy of the terms and conditions I signed and the price is different than the do…
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Seasonal hold?I would like to put our account on seasonal hold from Nov 6, 2023 to May 31, 2024. Please advise.
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Viewing the billi want to view my bill
Categories
Popular Tags
- Internet 152
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- Channels and Programming 65
- My Spectrum App 61
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- email 45
- cDVR / Cloud DVR 45
- Roku 34
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- Slow Speeds 30
- Resolved 17
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