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why can't I pay my bill online I have had to change my password twice

se1119
se1119 Posts: 1 Newcomer
edited March 21 in Managing and Using your Spectrum Account

Best Answers

  • James_M
    James_M Posts: 5,227 ✅ Verified Employee Moderator
    Answer ✓

    Hi & welcome!

    Are you getting an error message? Have you tried using the My Spectrum app?

  • Jaleesa_F
    Jaleesa_F Posts: 591 ✅ Verified Employee Moderator
    Answer ✓

    @MKusuplos

    Below are instructions on how to pay your bill online. Should you need further assistance, please don't hesitate to reach out. We're here 24/7, always happy to help!

    How to Pay Your Bill - Quick and Easy

    Showing Content for 63033 ZIP Code Edit

    You can pay your Spectrum bill online, by phone, by mail or in person at Spectrum stores and third-party payment centers. 

    To pay your bill using your online account, follow the instructions below:

    Pay on Spectrum.net or the My Spectrum App

    1. Sign in as the Primary or Admin user.
    2. Select Billing.
    3. Select Make a Payment.
    4. ​From here, you can adjust the Payment Amount, Payment Date and Payment Method. 
    5. Once you've set your preferences and checked that your info is correct, select Make Payment.

    When you’ve made or scheduled a payment, a notice will appear in the Billing section of your account with the payment amount and status. You can also access your past billing statements.

    Payment methods include:

    • Checking or savings account
    • Debit card
    • Credit card

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