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Login using Firefox

For several weeks I have been getting this message when logging into my Spectrum account using Firefox:

This feature is currently unavailable. Please try again from home or contact us for assistance. IDID-4000.

The login works fine using Microsoft Edge. Can this be fixed from the Spectrum end?

Best Answer

  • Mo_S
    Mo_S Posts: 147 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome @JAAdler,

    The error you're receiving is due to a security check failure. When you can, please make sure Firefox is version 63 or newer and please clear any history/cache/cookies and attempt login again with this browser.