Join the conversation in our public space to share knowledge, ask questions and get answers
Welcome! Feel free to look around, post a new question or comment on an existing question or post. Use the Spectrum Community to: Ask questions about your Spectrum services or you can review answers from others Provide feedback and suggestions about your services or experiences Share best practices, helpful tips and…
If your services are currently impacted, you can check for known issues impacting your local service area by logging in to your account at Spectrum.net, downloading the My Spectrum App for Android or Apple devices, or visiting Outage Information and Troubleshooting.
We recently updated the search bar and added an advanced search feature. You can still perform a standard search using the search bar, but now you can drill down and filter the results on a more granular level. Simply click on the search term in the gray area below the search bar and a new window will open. In the new…
While we strongly encourage peer-to-peer support within the Spectrum community, there may be times when a customer posts an issue that needs moderator attention. Examples may include a service issue where customer account information is required, recognition that a community member needs an issue escalated, or violation of…
Welcome to the new Spectrum Community! If you are new to the Spectrum Community, we are glad you are here! If you’ve visited us before, welcome back! We have some exciting changes to talk about and we wanted to take a couple minutes to go over the highlights: We had a vision for how we wanted the new community to look and…
If there is something else you would like to see added to the Community Instructions, please leave a comment here so we can improve our content.
These are a quick reference guidelines for navigation in the Community Discussions – Lists the most recent discussions with announcements at the top. Categories – Lists the individual categories, you can also select Category tiles (10). Notifications – Lets you know if there is new activity on a post you authored,…
If you have a question to ask the Community, you need to be a registered member and logged in. Step by step: Start by selecting the “Ask a Question” button Select the category where you want the question to be place (ie. Connectivity for internet related questions) Create a question title, please be as specific as…
If we need to reach you directly for additional information or to investigate an issue, we will send you a private message from a Spectrum employee moderator or the profile "Community_Help". Private messages are secure and can only be viewed by you and the employee moderator(s). Members can only reply to private messages…
Now that the community has been up for a few weeks, I wanted to add some tips on posting. The intention is to maintain a positive experience for all who participate and also provide a bit of guidance and clarity to members that may not be familiar with this format. The Community is intended to be peer to peer support.…
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