Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Hurricane Ian Update
Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.
Community Instructions
Tips and How to's for new members to review before posting a question or comment
Discussion List
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Advanced Search OptionsWe recently updated the search bar and added an advanced search feature. You can still perform a s…
How to flag a post that needs attention from a moderatorWhile we strongly encourage peer-to-peer support within the Spectrum community, there may be times …
Welcome MessageWelcome to the new Spectrum Community! If you are new to the Spectrum Community, we are glad you a…
Looking for other instructions?If there is something else you would like to see added to the Community Instructions, please leave …
Navigating the CommunityThese are a quick reference guidelines for navigation in the Community Discussions – Lists the mos…
How to Post a QuestionIf you have a question to ask the Community, you need to be a registered member and logged in. Ste…
Private MessagesIf we need to reach you directly for additional information or to investigate an issue, we will sen…
A few notes about postingNow that the community has been up for a few weeks, I wanted to add some tips on posting. The inte…
Username GuidelinesA note on usernames: Usernames can be any combination of text or numbers, including first names…