Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
How to flag a post that needs attention from a moderator
While we strongly encourage peer-to-peer support within the Spectrum community, there may be times when a customer posts an issue that needs moderator attention. Examples may include a service issue where customer account information is required, recognition that a community member needs an issue escalated, or violation of the Community Guidelines. We are always appreciative of any help in identifying any customer issue that may need additional assistance..
Our moderators have the tools and resources available to troubleshoot, escalate and resolve any customer issue.
In these situations, any logged in member can select the "Flag" icon (located in the lower left corner of the post, a screen shot example is included below) to report an issue. You will be given the option to "Report", which will launch pop up window with the original post. From there you will be asked to give a reason for flagging the post. In the “Reason” field, please detail the reason why you are flagging the post. Select the "Send Report" button and the moderator team will be alerted.