Spectrum TV App Feedback - Android
Spectrum TV App Feedback - Android
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Error code "DCM-1474" on my Samsung Galaxy 24+.
getting error code "DCM-1474" on my Samsung Galaxy 24+. "Cannot record on this DVR" getting this through the Spectrum tv app. but will work on my iPhone
Answers
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Hello @flarider93
Welcome to our Community Forums! Sorry to hear that you're experiencing issues with setting recordings via our app from your Samsung phone, I'm happy to help! When did this issue start for you?
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It's only on our Samsung galaxe 24 phones
Works correctly in iPhone
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We upgraded to these phone in Jan.25
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This is the error
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Thank you for letting us know @flarider93.
For the behavior, just to confirm we're not misunderstanding, this is occurring on more than one Samsung 24+?
And has the app been uninstalled and reinstalled yet to see if the behavior changes?
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yes on 2 phones. we upgraded our phones in January, both phones get the same error. my old phone an iPhone 13 still works with the app. we have deleted and reinstalled several times with the same result.
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Thank you. Do you get this message with any channel you try to record content on or is it just a specific channel/channels?
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yes, any channel, And I can do the same channel at the same time on my iPhone.
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What kind of a device is the one named "main", and is it the same one selected in the app on the iPhone for recording purposes, and are you able to find the "Watch Live" and "Watch Live on TV" functions, and do they work????
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