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    Error code "DCM-1474" on my Samsung Galaxy 24+.

    Posts: 8 Spectator
    edited April 19 in Spectrum TV App Feedback - Android

    getting error code "DCM-1474" on my Samsung Galaxy 24+. "Cannot record on this DVR" getting this through the Spectrum tv app. but will work on my iPhone

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    Answers

    • Posts: 601 ✅ Verified Employee Moderator

      Hello @flarider93

      Welcome to our Community Forums! Sorry to hear that you're experiencing issues with setting recordings via our app from your Samsung phone, I'm happy to help! When did this issue start for you?

    • Posts: 8 Spectator

      It's only on our Samsung galaxe 24 phones

      Works correctly in iPhone

    • Posts: 8 Spectator

      We upgraded to these phone in Jan.25

    • Posts: 8 Spectator
      edited March 16
      Screenshot_20250315_104224_Spectrum TV.jpg

      This is the error

    • Posts: 72 ✅ Verified Employee Moderator

      Thank you for letting us know @flarider93.

      For the behavior, just to confirm we're not misunderstanding, this is occurring on more than one Samsung 24+?

      And has the app been uninstalled and reinstalled yet to see if the behavior changes?

    • Posts: 8 Spectator

      yes on 2 phones. we upgraded our phones in January, both phones get the same error. my old phone an iPhone 13 still works with the app. we have deleted and reinstalled several times with the same result.

    • Posts: 901 ✅ Verified Employee Moderator

      Thank you. Do you get this message with any channel you try to record content on or is it just a specific channel/channels?

    • Posts: 8 Spectator

      yes, any channel, And I can do the same channel at the same time on my iPhone.

    • Posts: 1,023 Contributor
      edited March 18

      What kind of a device is the one named "main", and is it the same one selected in the app on the iPhone for recording purposes, and are you able to find the "Watch Live" and "Watch Live on TV" functions, and do they work????

    • Posts: 8 Spectator
      edited March 19

      Thanks for helping,

      The main is the DVR and selected as the one i want to use. it also matches the iPhone which works.

      I also tried to select one of the other 3 boxes i have and no recording option is allowed.

      I can watch live with the Samsung 24+. everything works right up until i get the DCM-1474 error code.

      image.png
    • Posts: 1,409 ✅ Verified Employee Moderator

      Have you tried rebooting the DVR by removing the power cord for 30 seconds?

    • Posts: 8 Spectator

      I have not, but i will try it tonight.

      Thanks,

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