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Error code "DCM-1474" on my Samsung Galaxy 24+.

flarider93
flarider93 Posts: 8 Spectator
edited April 19 in Spectrum TV App Feedback - Android

getting error code "DCM-1474" on my Samsung Galaxy 24+. "Cannot record on this DVR" getting this through the Spectrum tv app. but will work on my iPhone

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Answers

  • Jaleesa_F
    Jaleesa_F Posts: 598 ✅ Verified Employee Moderator

    Hello @flarider93

    Welcome to our Community Forums! Sorry to hear that you're experiencing issues with setting recordings via our app from your Samsung phone, I'm happy to help! When did this issue start for you?

  • flarider93
    flarider93 Posts: 8 Spectator

    It's only on our Samsung galaxe 24 phones

    Works correctly in iPhone

  • flarider93
    flarider93 Posts: 8 Spectator

    We upgraded to these phone in Jan.25

  • flarider93
    flarider93 Posts: 8 Spectator
    edited March 16
    Screenshot_20250315_104224_Spectrum TV.jpg

    This is the error

  • Kelly_M
    Kelly_M Posts: 68 ✅ Verified Employee Moderator

    Thank you for letting us know @flarider93.

    For the behavior, just to confirm we're not misunderstanding, this is occurring on more than one Samsung 24+?

    And has the app been uninstalled and reinstalled yet to see if the behavior changes?

  • flarider93
    flarider93 Posts: 8 Spectator

    yes on 2 phones. we upgraded our phones in January, both phones get the same error. my old phone an iPhone 13 still works with the app. we have deleted and reinstalled several times with the same result.

  • Renee_T
    Renee_T Posts: 891 ✅ Verified Employee Moderator

    Thank you. Do you get this message with any channel you try to record content on or is it just a specific channel/channels?

  • flarider93
    flarider93 Posts: 8 Spectator

    yes, any channel, And I can do the same channel at the same time on my iPhone.

  • HT_Greenfield
    HT_Greenfield Posts: 1,004 Contributor
    edited March 18

    What kind of a device is the one named "main", and is it the same one selected in the app on the iPhone for recording purposes, and are you able to find the "Watch Live" and "Watch Live on TV" functions, and do they work????

  • flarider93
    flarider93 Posts: 8 Spectator
    edited March 19

    Thanks for helping,

    The main is the DVR and selected as the one i want to use. it also matches the iPhone which works.

    I also tried to select one of the other 3 boxes i have and no recording option is allowed.

    I can watch live with the Samsung 24+. everything works right up until i get the DCM-1474 error code.

    image.png
  • William_M
    William_M Posts: 1,396 ✅ Verified Employee Moderator

    Have you tried rebooting the DVR by removing the power cord for 30 seconds?

  • flarider93
    flarider93 Posts: 8 Spectator

    I have not, but i will try it tonight.

    Thanks,

This discussion has been closed.

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