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Troubleshooting
Discussion List
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"All Dropped Packets" Interrupting Someone's GameHi, I have someone in my household who says he's getting all packets dropped on his game and that p…Answered fmaroglio 37 views 1 comment 0 points
2 Xbox Series (X & S) are being kicked from Multiplayer Lobbies on my home network. What can I do?So, my Xbox's on my Spectrum network keep kicking me out of in-game lobbies with the error "un…Answered ✓ Ashley0729 97 views 3 comments 0 points
Tech support and JitterHow do I get actual tech or network support? Is this the best place? Trying to get a jitter issue a…
Unable to login to "Out-of-Home" Public WiFi HotspotsI am a Spectrum customer with home Internet. As such, I am supposed to be able to access Spectrum's…Answered ✓ Closed bscivolette 137 views 4 comments 5 points
ERROR CODE STBH-3305I've been having a consistent problem with my DVR and the Error Code STBH-3305 for the past few wee…Answered ✓ Closed Technical 228 views 12 comments 0 points
SIM Card Lock PINThis setting on my factory unlocked Galaxy S21 is toggled OFF. I wanted to enable this feature so I…Closed TopgunTechnology 113 views 0 comments 0 points
Getting high upload MS but speeds are fine, causing excruciating lag on multiple devices.Processor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70 GHz Installed RAM 16.0 GB System type 64-bi…Answered Closed yaboytcell 51 views 3 comments 0 points
Nightly Disconnects, Hudson Valley, NYEvery night for the past couple of weeks, between 5:30PM and 7PM my internet starts slowing down an…Closed apdebecker 82 views 6 comments 0 points
Can no longer reboot cable modem with My Spectrum appThis is the iOS version. Probably not a coincidence, but this seemed to start when Spectrum changed…Answered ✓ Closed Jeff_H 66 views 1 comment 0 points
Waypoint TV via RokuI have an Internet/TV/Phone account with Spectrum and use Roku devices on our TVs as well. Nearly e…Answered Closed BobC40 71 views 1 comment 0 points
TV plan pricing on website?Hi, I am a current spectrum internet customer. Any time I choose any option on your site relating t…Answered ✓ Closed lgarmo 73 views 2 comments 0 points
When to expect a Netgear Firmware update?Does anyone know the latest firmware Spectrum has released for the AC1900 WiFi Cable Modem Router (…Answered ✓ Closed Brocodd24 817 views 9 comments 5 points
Hitron EN2251 connects at 100Mbps when plugged into 1000 Mbps WAN port on routerI recently had to replace a failed Spectrum modem (Arris TM1602) which worked fine with my Linksys …Answered ✓ Closed MrVivona 425 views 5 comments 0 points
Ever hear 'you have entered a restricted code' when trying to dial out from landline?For the last 3 months on my landline every time we try to dial out we get an error message stating …Answered ✓ Closed Coolncute 2.6K views 6 comments 2 points
