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Troubleshooting
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intermittent internet connection in hot weatherWhenever the weather gets hot, my internet disconnects several times a day. During cold weather, th…Answered Closed HJSimpson 45 views 3 comments 0 points
When to expect a Netgear Firmware update?Does anyone know the latest firmware Spectrum has released for the AC1900 WiFi Cable Modem Router (…Answered ✓ Closed Brocodd24 134 views 2 comments 5 points
Why do I see “Playing on Your TV” on every channel on the app instead of the program itself?ive restarted the spectrum tv app, hard booted my iPad, and still the app will not display the sho…Answered Closed Umrk 12 views 1 comment 0 points
Ever hear 'you have entered a restricted code' when trying to dial out from landline?For the last 3 months on my landline every time we try to dial out we get an error message stating …Answered ✓ Closed Coolncute 703 views 6 comments 1 point
Problem with Buffering and Dropping ConnectionGood Afternoon Everyone, I do a lot of streaming and I've been having issues with buffering and the…Answered Closed steven8579 135 views 5 comments 1 point
Best Setting for Apple TV with Spectrum AppI am having a terrible problem with all of my Apple TVs that have the spectrum app on them. While …Answered Closed smc048 103 views 1 comment 0 points
Troubleshooting: Missing BP Configuration Setting TLV typeI'm trying to research the many daily drops I receive from Spectrum Internet. I've already had a t…Answered Closed baradanikto 405 views 4 comments 0 points
SOLVED! Channel up/dn problem on spectrum101 STBA problem showed up weeks ago on my Spectrum101 STB: Pressing channel up or down would jump to a On…Answered ✓ Closed jsgaglione 82 views 1 comment 2 points
Internet connection dropping?A few months ago, our internet kept dropping, so we made an appointment for a technician to come ou…Answered ✓ Closed MLGemz 274 views 1 comment 0 points
The Spectrum App on my Apple TV most times doesn't work, how do I fix it?I use the Apple TV and Spectrum App that is part of our Spectrum package but often times the Spectr…Answered Closed sss4 112 views 1 comment 0 points
Sagemon Wifi router jumps to the weakest channelI use a wifi analyzer to check the signal and channel strength for both the 2.4 G and 5.0 G. The an…Answered ✓ Closed JLingenfelder 60 views 1 comment 0 points
Connecting 2 or more routers to the internet through my Spectrum modemI am having trouble connecting 2 or more routers to the internet through my Spectrum modem. I am ab…Answered Closed Leland57WSW 439 views 6 comments 0 points
Community Wifi & Ring DoorbellHi all! I hope you are well! I am community wifi via Spectrum and have been unable to connect my R…Answered Closed Sorento17 210 views 1 comment 0 points
IP Goes to Router UI even when Port Forwarding is ConfiguredAfter Numerous Issues with our old router, Spectrum "upgraded" us to the Sercomm SAX1V1R …Closed 865user 172 views 0 comments 1 point
Non-existent Web interface for the commscope SAC2V1A 192.168.1.1??Here is the "manual" for the SAC2V1A https://d15yx0mnc9teae.cloudfront.net/sites/default…Answered Closed roofus_doofus 520 views 1 comment 0 points
How do I port forward my virtual IP?Hi! I have an issue with the My Spectrum app / SAC2V1A router where when I try to port-forward an I…Answered Closed shouja 41 views 1 comment 0 points
Troubleshooting issues with the My Spectrum AppDeleting and reinstalling the app usually resolves most issues. For assistance with the app, inclu…Announcement Closed James_M 1.5K views 0 comments 0 points
Troubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…Announcement Closed James_M 9.2K views 0 comments 1 point
Why is my Spectrum Internet intermittent, slow or drops? Internet and WiFi Speeds TroubleshootingWe put together this post to outline troubleshooting steps to resolve internet issues including int…Announcement Closed James_M 13.7K views 0 comments 1 point
How can i fix internet dropping issues? Internet TroubleshootingThis post has moved. Please see Why is my Spectrum Internet intermittent, experiencing slow speeds …Answered ✓ Closed James_M 3.8K views 0 comments 1 point
Spectrum 400mbps Network Keeps Dropping Out - SOLVED (required tech visit)This original post has been archived. For internet troubleshooting, please see Why is my Spectrum …Closed James_M 8.3K views 0 comments 0 points
