Troubleshooting
Discussion List
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Twitch Dropping Thousands of Frames and Unable to Stream on $103 Spectrum Ultra ConnectionHello, I've been struggling with dropped frames and connection issues with Twitch since I started s… -
Spectrum 300Mbs internet will not stop dropping while streaming (outbound content)I have had this problem since April and it has gotten progressively worse over the last few months … -
Can I get trade in credit in store?I’m trying to lower the initial payment of a new phone. Does spectrum do same day credit for trade …
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Netgear C7800 Firmware UpdateI have contacted Spectrum support multiple times about receiving an updated firmware for my owned m…
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Picture Displays Distorted or Pixelated ImagesI am seeing distorted, blurred, or pixelated screens on my digital TV. I have tried resetting and r…
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Why is my dvr saying it’s 99% full and deleting programs?I currently have one 2hr movie on my dvr. Recorded a 3 hr sports event and it deleted the unwatche…Answered Closed Canesman 294 views 4 comments 0 points Most recent by HT_Greenfield Watch TV 2024 Archive
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WiFi router interfacehelp me access advance WiFi router interface without pc or app. New to this configuration stuff so…Answered ✓ Closed Prtgnetmon1___ 303 views 3 comments 0 points Most recent by Renee_T Internet 2024 Archive
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Internet Routing problem (not internal routing)For the last week (written 3/18/2024) I've suddenly been unable to get past Battle.net screen. When…
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Problems with appThere are several problems I'm having with the Spectrum app: 1) When I turn on my Apple TV, the app…
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How to I get an internet connection using IPv6 ?I'm fiber customer, obviously using spectrums modem but I am using a wifi mesh system and I have ip…Answered ✓ Closed JohnnyM98 651 views 9 comments 0 points Most recent by JohnnyM98 Internet 2024 Archive -
Spectrum App not staying loaded.I see from many web sites, that a lot of other people have same problem. Spectrum tech advised me t…Answered Closed jeffersoncp 152 views 1 comment 0 points Most recent by James_M Spectrum TV App 2024 Archive
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Can not sign into my chartermi.net account I have had for 20 yearsI lost the ability to send email on 1-25-24 and the whole account on 1-26-24 while using chat to fi…
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Am I in an outage?I live in Kansas City, Missouri with my family and our service is down. The TV, internet, and phone…Answered ✓ Closed Mideko 1.2K views 5 comments 0 points Most recent by James_M Internet 2024 Archive
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Upgraded to Gig Internet, quite disappointed for gamingI recently upgraded my spectrum Internet plan from the base plan of 250 MB down to gig Internet and…
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Xbox Series X screen cutoff on hallmark channelsThe screen is cutoff when watching the hallmark channels on the Xbox series x. I know this channel …Closed Masked_Bandit 693 views 8 comments 0 points Most recent by HT_Greenfield Spectrum Archives: 2020 - Present
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I am trying to pay my bill, but I keep getting the error "We're sorry, something on our end didn't."I tried on both the app itself and the website but the error still shows up whenever I press the Ma…Answered ✓ Closed PrinceJeewani 1.4K views 1 comment 0 points Most recent by William_M Spectrum Archives: 2020 - Present