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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
Connectivity
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Discussion List
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My Comedy Show Ticketing Site was Blocked and my shows are on Friday/Saturday (8/14-8/15)I joined Spectrum last week and this week they blocked my comedy show ticket website so now everyon… -
Security Shield false positive — trunkspacestorage.com blocked as suspicious (recategorization requeI'm writing on behalf of Trunk Space Storage to request review and recategorization of our dom…
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Should these lines be buried?The power company recently removed an old power line pole, but the Spectrum wires were connected to…
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Using Eero from old internet service as Thread routerI've just signed up for Spectrum internet and have the new modem and router. As I understand, …
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Wifimy WiFi is not working
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Routing issues with Spectrum network resulting in significant packet loss. (Texas area)I know enough about networking to understand there is a problem here, but I do not fully know the l… -
internet service.I need reactive my Internet service
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Our domain and subdomains are being blocked by CUJO/Security Shield for no reasonHi, our domain and subdomains are being blocked by CUJO for no reason, and every other reputation f…
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Security Shield falsely blocking rpstrength.com — HTTPS users get no block page, just an SSL errorI'm a Spectrum residential customer, and I also work for the company whose site is being block…
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I've had spectrum business for over a yearI've had static IP for over a year, as soon as I had them upgrade the router, I can't po…
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Power outage require power cycle of UPS-connected cable modemI have an UPS to which my router, my switch, and my cable modem are all connected. We just lost pow…
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DiscountWith all the times we are without service we should be entitled to a discount on our bill for the d…
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No route to Google 216.239.0.0/16 since node outage (packets die at 172.29.152.1)My connection cannot reach anything in Google's 216.239.0.0/16, while the other ranges I teste…
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Troubleshootinginternet service issue
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turning my internet back onI had to return to Florida for a week to take care of a few things and I would like to have my inte…
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Another extended outage?Anyone know the reason why Spectrum internet is offline all of the time? Outage after outage afte…
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Phone not onlinemy computer is ok, however, I am unable to access anything on my phone and my wifi is on
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Security Shield falsely blocking legitimate website — recategorization requestI'm a Spectrum customer trying to read a review on https://www.criticschronicle.com/, an arts …
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Internet outageis there anyway to use spectrum TV via another internet provider during an outage?
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My network is not workingMy network is not working
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Internet outage for over 24 hoursHello here on a community program with spectrum. Our internet's been out for over 24 hours We …
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Security Shield falsely blocking my legitimate website — recategorization requestI'm the owner of the domain waxdigger.ai. Spectrum's Security Shield(CUJO AI) is blocking…
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Why has there been so many area outages?We have had 3 outages in two weeks. I haven’t received any notifications about there being an outag…
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How to prevent loss of security cameras as our Spectrum drops every morning beteeen 5 and 8 am.We're losing our internet services every morning now for a couple of weeks. It's happenin…
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Internet ServiceTerrible support from Spectrum. My internet has been out for over 40 hours. Spectrum can not tell…
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