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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
Connectivity
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Discussion List
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How to Unblock a Website with Security ShieldSpectrum Security Shield protects you from malware and scams by preventing you from visiting potent… -
Security Shield false positive - jjellyfish.com blocked as "Suspicious Site"Subject: Security Shield false positive - jjellyfish.com blocked as "Suspicious Site"Our … -
Intermittent Internet ConnectionMy internet keeps going in and out. I am in 90293, is there something going on?
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My modem went offline overnight for 4 nightsWe woke up Thursday Friday Saturday and Monday mornings to find out that our modem was offline. I u…
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Intermittent Internet / Possible Damage to Outside Cable DropMy Spectrum 500 Mbps internet has become extremely unstable. Speeds that used to be ~400 Mbps over …
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No connectivity to Apple MailI have been having problems for days in having emails updated on my apple mail account. When I try…
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Security Shield blocking our 16-year-old business domain — false positive, recategorization requestHi — Security Shield is blocking multiple hostnames on our company domain, affecting both our emplo…
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I am having packet loss when connecting to certain serversAbout a week ago, Spectrum did a some kind of upgrade in the neighborhood (I did not purchase a new…
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Security Shield False Positive(Disclaimer- written by AI. Every words backed up by myself, Emily, just didnt write it) Hi — I own…
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Security Shield is blocking a domainSecurity Shield is blocking a domain for our company. I along with multiple other Spectrum users wh…
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Why did I manually have to reboot the Router and Cable Box after an upgrade outage?During the night, there was a scheduled upgrade. During that time, the router blinked red and the m… -
Should these lines be buried?The power company recently removed an old power line pole, but the Spectrum wires were connected to…
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Internet really slow/High Latency/ Packet lossMy area got a network upgrade on 8/12 zipcode 90640 Montebello. After the upgrade the internet beca…
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Why Is Spectrum Internet Connectivity Not Working Properly?Hello. I am very distraught with my North Hollywood internet connection lately. I work on my comput…
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Wrong IP address locationI live in colorado and recently my ip address would show up as the correct town in Colorado. About …
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Intermittent Buzz on TVWhere do I report a problem with an intermittent buzz on the tv no matter the channel?
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Security Shield falsely blocking comfiqmfg.com - recategorization requestI am the owner of comfiqmfg.com and a Spectrum internet subscriber. Security Shield (CUJO AI) is bl…
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Security Shield false positive — yourlifespathway.com blocked as suspiciousI manage yourlifespathway.com on behalf of the owner and I'm requesting review and recategoriz…
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Our website seems to be blocked by SpectrumHi! Our new website https://bot.12leversbook.com/ (https://bot.12leversbook.com) is getting blocke…
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False positive — noirmusic.shop blocked by Security Shield (CUJO AI)I'm the owner of noirmusic.shop. Spectrum's Security Shield is blocking the domain for al…
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Cmts T3 TimeoutsMy modem on both a spectrum provided modem and my current new modem both keep getting: No Ranging R…
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Request review of business domain being blocked: app.poolpilot.app (Security Shield false positive)Hello. I'm the owner/operator of PoolPilot, a B2B software application for vacation rental pro…
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Security Shield false positive -Our office (Spectrum internet customer in California) cannot reach arriveestateplan.com ; browsers …
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No internet connectionI haven’t had wifi for the last couple of days. My WiFi router has had a blinking red light that no…
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Security Shield falsely blocking legitimate website (workoutadvise.com) - unblock requestMy website, workoutadvise.com, is currently being falsely flagged and blocked by Spectrum Security …
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Website (plushlaser.com) wrongly blocked by Security Shield, unblock form is also erroring outHi there - my business website, https://www.plushlaser.com, is being blocked by Security Shield on …
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Security Shield falsely blocking legitimate Squarespace website — recategorization requestHello — Spectrum Security Shield is falsely blocking my legitimate personal portfolio website: Dom…
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Security Shield false positive — trunkspacestorage.com blocked as suspicious (recategorization requeI'm writing on behalf of Trunk Space Storage to request review and recategorization of our dom…
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Recurring intermittent Internet outages lasting 1-4 minutes - Charlotte, NCIntermittent Spectrum Internet Outages – Technical SummaryBeginning Jul 16, 7:33:17 AM, I started e…
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Using Eero from old internet service as Thread routerI've just signed up for Spectrum internet and have the new modem and router. As I understand, …
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