Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Connectivity
Get help regarding your internet service. including IPv6 & WiFi Hotspots
Discussion List
-
Activating 3rd party modem, how to switch back if it fails?Silly question probably. So I have a modem of my own I want to use. I see activating page etc. …
Spectrum Support says Spectrum doesn't use DNS?This is randomly occurring. It’s not site specific but happens on some sights more frequently than …
Slow SpeedToday I spent over two hours on chat who passed me to three different techs. My internet speed is a…
Slow upstream speed in LAHi all, I upgraded to 400/20 last year and it has been solid until about 2 weeks ago. The upstream…
Why does internet drop out daily at same time everyday?For past few weeks at 4:30 PM (give or take) my internet service drops out. I am in the Knightdale…
How turn off wifi and keep LANI want to disable the WiFi cloud but keep the LAN ports active, therefore, I don't want to unplug p…
Randomly High Ping in GamesHey Guys, Recently my ping in games have gone up by about 30 across the board. Was playing league …
Horrible ConnectivityNot one day goes by that either my internet or cable experiences some sort of interuption in servic…
T3 timeouts and other errorsFor the past several months I have been receiving messages like - started unicast maintenance rangi…
What can I do to stop having to reset my router several times a day?I have been resetting my modem several times a day for a few weeks now. I’ve called customer servic…
Internet Speed never exceeds 25 MbpsI’m paying for internet speeds of 200 Mbps but the actual speed has never been above 25 mbps. On av…
Helium Miner Port ForwardingI live in a Spectrum Community Solutions offered apartment complex, how do I gain access to my rout…
Modem and/or router issues?Good evening. Over the past several months, when looking at the logs on my router, there are hundre…
Want to use my own modem, but I have voice ?Looking at the instructions for activating my own modem, I see: " If you have Spectrum Voice s…
Lots of problems going from 400 to 1gbSo I recently upgraded my service, and got the self install kit yesterday. Did all the connection…
Is anyone else having trouble connecting to PSN?For the past couple of days, i haven't been able to play on any games server even tho my console is…Closed Mrjuandissimo_99 27 views 0 comments 0 pointsStarted By Mrjuandissimo_99Started by Mrjuandissimo_99
Community Wifi & Ring DoorbellHi all! I hope you are well! I am community wifi via Spectrum and have been unable to connect my R…
Out of Home WiFi Issues at 2 LocationsTrying to report an issue with Spectrum Out of Home WiFi at 2 locations. Authentication Error At: S…
Intermittent Latency Issues While GamingI am experiencing intermittent latency issues during online gaming sessions, specifically while pla…
What does it mean to “remove a trap”?A Spectrum technician just showed up at my house (it’s 6 PM on a Sunday) and said he was here “to r…
Anyone having problems with Hitron modem?I upgraded to 1 gig service and was provided a new hitron en2251. Ive had multiple modem desync wi…
Model SAC2V2S Router Port ForwardingI am trying to get port forwarding on a pc but the app's checkmark submit button is unresponsive on…
Expiring ECA Certificates in Customer Owned ModemsAll, I understand that customer owned equipment is allowed on the Spectrum network, and that list i…
How many solid lights should be on my modem?I have two questions: 1). How many solid lights should be lighted on my modem if it is operating co…
No Ranging Response received - T3 on new modemI just replaced my modem with a Motorola MB7621. Prior to this, I had a Surfboard SB6121. I have …
How to troubleshoot livestreaming to Twitch.tvI occasionally livestream to Twitch.tv and have done so for over a year now without any major issue…
Port forwarding sac2v1aHow do you port forward? I know the incoming TCP udp for cod warzone . Start by Clicking on router …
How can I get Spectrum to upload the updated firmware to my MB-8600 modem?In December I purchased a new Spectrum approved Motorola MB-8600 modem. It came with two year old …Accepted Answer Closed wbell1 1.1K views 4 comments 0 pointsStarted By wbell1Most recent by karlbeckman
