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Spectrum Security Shield protects you from malware and scams by preventing you from visiting potentially harmful websites. When a website is blocked, you may see the Spectrum Security Shield icon (see below) appear on your browser. If you think a website has been blocked incorrectly, please use this form to check if the…
The older Router use to have two sign on 2.4 and 5G now it is one and it keeps automatically switching my printer to 2.4 does anyone have a suggestion to fix this?
I am the owner of KC Bee Lady (www.kcbeelady.com), an established Missouri business that has been operating for nearly 11 years. Spectrum Security Shield is displaying a "Suspicious Site Blocked" warning to customers attempting to access my website. To be absolutely clear, I am NOT reporting that I personally cannot access…
I have a site that I am 100% sure is clean and not harmful to anyone. I have rebuilt the site, moved to a new sever and added additional security software to triple confirm there is no issues. I get daily updates to make sure there is no malware. After multiple unblock requests im really struggling to figure out how to fix…
Please escalate this directly to Tier 3 Network Operations. Thank you! Issue Summary: Severe return-path impairment / CMTS uncorrectables resulting in complete loss of upstream OFDMA carriers. Upload speeds dropping from provisioned 40+ Mbps down to ~500 Kbps/1 Mbps. Event Log Alarms: Continuous repeating "UCD invalid or…
I have an SD WAN with both a business and home account. The Business WAN is a Spectrum modem, the home WAN is a new Arris modem. On Saturday 3-Oct-2026 at approximately 10am EST, both lines show % packet loss data increasing from near 0% to a sustained 2-7%. Attached are graphs of LibraNMS data from Performance SLAs I…
I’ve been troubleshooting some intermittent connectivity issues and I’m hoping someone can check whether these modem events line up with a known Spectrum issue or something affecting other customers in the area. A technician came out on 10/3 and found an old filter/attenuator on my line that was no longer appropriate for…
part of the internet outage is at my location. Tree limb has fallen on the line and it is broken.
I need remote reboot of our router/Modem
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