Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

How to reboot modem remotely?

Options
MeryJS
MeryJS Posts: 1 Newcomer
in Connectivity

I want to be able to reboot the modem when I am out of the house on vacation.

The instructions I've found say to log into Spectrum, go to Services > Internet tab, choose your modem/router and click on "Experiencing Issues?" to reset the equipment.
Alternatively, you can use the My Spectrum app or the hard reset button on the router to perform a factory reset.

However, both on a standard PC browser and on the Spectrum app (since it also uses a browser) it says "Your internet status is unavailable".

I know the internet is working, since I can see my cameras are online. It is when the cameras are not online, that I want to be able to reboot the modem myself without having to call Spectrum to do it from their side.

Tagged:

Answers

  • Jaleesa_F
    Jaleesa_F Posts: 619 ✅ Verified Employee Moderator

    Hello @MeryJS

    Welcome to our Community Forums! Sorry to hear that you're experiencing issues with remotely troubleshooting our modem. Typically, if there's an "unavailable" error in the app or on the website that usually indicates a connection issue with the modem. A manual reboot usually resolves the issue if there's nothing deeper going on. Are you near the modem and router now and able to reboot them? If not, may I send some signals to the equipment to reboot it?

Categories