Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Spectrum Archives: 2020 - Present
Archived content from July 2020 - Present
Discussion List
-
Peacock Premium Free Trial for Spectrum CustomersEffective 12/8/21: Spectrum TV customers except Limited Basic and TV Essentials customers became el…Apple TV ACF-9000 error codeI am getting ACF-9000 error. I have unplugged the modem and router twice, restarted the Apple TV de…Answered ✓ Announcement Closed C_Kurdt 22.7K views 9 comments 1 pointOne specific channel constantly freezing and giving STLP-999 errorsSo on my Spectrum TV App on my Samsung smart TV, there is one channel - SNY - which I watch frequen…Answered ✓ Announcement Closed gaelrond 16.9K views 1 comment 0 pointsWhy is the Spectrum App blocked on Firestick and Fire TV?I am an Amazon customer and a Spectrum customer. I do not want to use Roku. I cannot understand why…Answered Announcement Closed jeccleston 15.8K views 5 comments 9 pointsStarted By jecclestonMost recent by dstoffaIs HBO Go no longer supported? SOLVED, now it's HBO MAXI can no longer see spectrum as a provider when trying to log in to HBO Go? Did something happen?Answered ✓ Announcement cdb2001 412 views 2 comments 6 pointsOn Demand missing Episodes- why?Watching On Demand of Below Deck from the first season and there are many episodes missing. I open …Samsung tv and Spectrum App Not workingSpectrum is not working on smart smasung tv. Picture keeps breaking up. Other tvs in house with u…Announcement Closed daquila416 3.3K views 3 comments 0 pointsStarted By daquila416Most recent by AJ4Spectrum TV App buffing and re-buffering constantlyWhat's up with the Spectrum TV App buffing and re-buffering on Roku every 10 - 20 seconds, consista…Announcement Closed Cjbavaro1960 25.5K views 1 comment 3 pointsStarted By Cjbavaro1960Most recent by James_MHow can I change my public IP address?I'm wondering if it's possible to change the ip address that shows up when I type "whats my IP…Announcement Closed charlie750 23.6K views 2 comments 0 pointsStarted By charlie750Most recent by egkSpectrum TV on iOS issues and error IOD-9000"xxx-9000" is an error code that the channel is unavailable We see frequent questions on…How to increase my WiFi signal?I recently moved into a newer larger home with lots of stone and granite. My router is a Ubee DVW…Explore the Spectrum TV App for Samsung Smart TVThe Spectrum TV app for Samsung Smart TV® allows you to watch Live TV, browse Guide listings and vi…How do you download the Spectrum TV Ap on an LG Smart TV?I cannot find a way to add ap's in LG Content. If I try the webbrowser it takes forever to load an…Answered ✓ Announcement Closed DM60 11.1K views 2 comments 0 pointsHome Phone Readable Voicemail Stopped WorkingA few days ago, our Home Phone Readable Voicemail stopped working. I've rebooted the modem, turned…Answered Closed catchtwentytwo 352 views 35 comments 1 pointStarted By catchtwentytwoMost recent by James_MSpectrum TV and Apple HDMI to Lightning connector not working?Hello, I have spoke to Apple tech support and there is no issue with IOS 16. As they told me the i…Answered ✓ Closed Scott137 814 views 26 comments 5 pointsCan’t install wifi profile because the account button is missing on the app ?Instructions for installing a wifi profile say to select account and then install wifi profile. My …iOS 16 no Audio using iPhone to HDMI adapterI was watching spectrum tv just fine with my iPhone SE (3rd Gen) and the lightning to HDMI adapter.…Answered Closed peteschomaker 3K views 7 comments 0 pointsStarted By peteschomakerMost recent by Tyleen_ZHow do I view my account billing?I would like to view my account billingAPN settings for Spectrum MobileCan we please have the official APN settings for Spectrum Mobile posted by Spectrum? FYI I recently…Equipment ReturnHello! So I’m in a little bit of a pickle I recently moved and my plan was to use my spectrum inter…DNS problemsdns server isn't responding I was getting this often. I replaced router and cable modem. Just reins…Error IDID-3210I'm getting error IDID-3210 when trying to sign in to spectrum account using google chrome. It's on…When did Spectrum change the billing description from "Spectrum" to "Charter Services"?I was out of the USA . My credit card advised me of a non identified charge My Charters.I thought i…Answered ✓ Closed prissybow 701 views 3 comments 0 pointsWill I lose EmailsHello, I have been a long time customer and have TV, Internet and Cell phones with Charter/Spectrum…Security ShieldI have a question about Spectrum Security Shield. Is that's just for customers with Spectrum modems…Report of possible attempted fraudNot sure if this is where this belongs, but felt like I need to report this. Just recieved a tex…Answered Closed mwinaught 3.5K views 2 comments 0 pointsDolby Digital Audio on Spectrum AppWhy does the spectrum app only support stereo sound? When can we expect surround sound avaialbilty…Spectrum TV App Icf-9000I’m in my office building, away from home. I was watching the app and it just stopped, code icf-900…Answered Closed Myappisntworking1122 1.1K views 2 comments 0 pointsStarted By Myappisntworking1122Most recent by Randy_SRecent update that changed Favorites, Locals - Channel Guide Categories - Spectrum app via RokuDid Spectrum change the spectrum app? On Roku when using the Channel Guide I can no longer get to…Answered ✓ Closed scottknight 1.3K views 26 comments 5 pointsStarted By scottknightMost recent by MrBinCCSuspicious site blocked by Spectrum?Under what circumstances is Spectrum blocking certain sites, and is there anything in the Spectrum…Answered ✓ Closed davexnet 9.2K views 14 comments 0 pointsAFE -1004I keep getting error code AFE -1004. I’m using an Apple TV 4K. The device is connected to the inter…Answered Closed Msouth_85 520 views 1 comment 0 pointsWhat is causing intermittent Internet disconnects?We are a new customer since March 2022 and at first all was great. We have the Gigabit plan and I …Answered Closed PatrickInBama 747 views 14 comments 0 pointsStarted By PatrickInBamaMost recent by William_Mwhat is error code WLP-4002?For some reason https://watch.spectrum.net/livetv?sessionOverride=true loading only spins then I ge…A LOT of Unknown “New Devices” connecting to wired networkWhen connecting my laptop via eth/lan connection, I started getting a flood of notifications via th…Spectrum/Charter IPv6 Prefix LengthI am trying to setup IPv6 on my router connected to Spectrum. My router has multiple VLANs to isola…Internet disconnects multiple times a dayHello, I seem to have an issue similar to others here where my internet connection drops out multip…Answered Closed OhioHasCorn 825 views 6 comments 0 pointsStarted By OhioHasCornMost recent by James_MSpam email and phone?I received an email confirmation from "[email protected]" -- this l…Spectrum App displaying error IDID-3210Hello, I have been trying to log into the spectrum app on my mobile device for over a week now. Thi…