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Frequently Asked Questions
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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Spectrum Archives: 2020 - Present
Archived content from July 2020 - Present
Discussion List
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Spectrum TV App Down? (getting error RBF-2512 / IBF -2512)i’ve been having problems with the spectrum tv app since last night now, i’ve already tried all the…Answered ✓ Announcement Closed skumm909 123 views 2 comments 0 points
Peacock Premium Free Trial for Spectrum CustomersEffective 12/8/21: Spectrum TV customers except Limited Basic and TV Essentials customers became el…
V8.8 cannot connect over WiFi IGE-9000Had this issue on 8.7 , I upgraded to latest version wen I launch the app it errors out unable to c…Answered ✓ Announcement Mtfuji 1.6K views 5 comments 0 pointsStarted By MtfujiMost recent by Community_Help
Apple TV ACF-9000 error codeI am getting ACF-9000 error. I have unplugged the modem and router twice, restarted the Apple TV de…Answered ✓ Announcement Closed C_Kurdt 23.8K views 9 comments 1 point
One specific channel constantly freezing and giving STLP-999 errorsSo on my Spectrum TV App on my Samsung smart TV, there is one channel - SNY - which I watch frequen…Answered ✓ Announcement Closed gaelrond 20.2K views 1 comment 0 points
Why is the Spectrum App blocked on Firestick and Fire TV?I am an Amazon customer and a Spectrum customer. I do not want to use Roku. I cannot understand why…Answered Announcement Closed jeccleston 16.6K views 5 comments 9 pointsStarted By jecclestonMost recent by dstoffa
Android TV STBDFE-1012 We’re sorry, the app is unavailable on this device. I keep getting the above error after i…Answered ✓ Announcement Closed LT88 741 views 4 comments 0 points
Is HBO Go no longer supported? SOLVED, now it's HBO MAXI can no longer see spectrum as a provider when trying to log in to HBO Go? Did something happen?Answered ✓ Announcement cdb2001 431 views 2 comments 6 points
On Demand missing Episodes- why?Watching On Demand of Below Deck from the first season and there are many episodes missing. I open …
Samsung tv and Spectrum App Not workingSpectrum is not working on smart smasung tv. Picture keeps breaking up. Other tvs in house with u…Announcement Closed daquila416 3.5K views 3 comments 0 pointsStarted By daquila416Most recent by AJ4
Spectrum TV App buffing and re-buffering constantlyWhat's up with the Spectrum TV App buffing and re-buffering on Roku every 10 - 20 seconds, consista…Announcement Closed Cjbavaro1960 26K views 1 comment 3 pointsStarted By Cjbavaro1960Most recent by James_M
How can I change my public IP address?I'm wondering if it's possible to change the ip address that shows up when I type "whats my IP…Announcement Closed charlie750 25.5K views 2 comments 0 pointsStarted By charlie750Most recent by egk
Spectrum TV on iOS issues and error IOD-9000"xxx-9000" is an error code that the channel is unavailable We see frequent questions on…
How to increase my WiFi signal?I recently moved into a newer larger home with lots of stone and granite. My router is a Ubee DVW…
Explore the Spectrum TV App for Samsung Smart TVThe Spectrum TV app for Samsung Smart TV® allows you to watch Live TV, browse Guide listings and vi…
How do you download the Spectrum TV Ap on an LG Smart TV?I cannot find a way to add ap's in LG Content. If I try the webbrowser it takes forever to load an…Answered ✓ Announcement Closed DM60 11.3K views 2 comments 0 points
Why has Spectrum removed MASN & MASN2 from the line upWe were led to believe these channels disappeared because they are now only available via streaming…Answered ✓ Closed Cat_in_the_Hat 1.8K views 11 comments 2 pointsStarted By Cat_in_the_HatMost recent by Community_Help
GDVR-2007What is message GDVR-2007
Spectrum TV app constant buffering and error ALP-1999About 3 days ago I started to have issues with the Spectrum TV app on both of my Apple TV's 4K (1s…
error code of IBF-2125 on my phone and RBF-2512 on my Roku appThis seems to keep popping up as an issue once a month or so and now even my phone app won’t work. …Answered Closed Alliemarie46_ 58 views 3 comments 0 pointsStarted By Alliemarie46_Most recent by Renee_T
Error RBF-2512On multiple ROKU devices I am unable to connect to Spectrum I get message RBF-2512. I have tried …
Why did I receive this message from Spectrum ?“We found an issue affecting your services while performing routine network maintenance. Schedule a…
Spectrum App Audio Sync is Way off!I've had nothing but problems since switching to the Spectrum cloud DVR. I have both Apple TV and R…Answered ✓ AppProblems 1.3K views 55 comments 0 pointsStarted By AppProblemsMost recent by AppProblems
Error Code ALP-999 and ALP-1001I am using an Apple TV 4k and recently there have been numerous issues with the Spectrum app. I h…Answered Closed PuckOTG22 790 views 14 comments 0 points
How can I unblock desired texts?After switching from ATT to Spectrum (keeping my phone number), some (but not all) of my texts are …
DVR fast forwardUnable to ff or rewind on most recorded programs. I was sent a replacement DVR last month. I tried …Answered ✓ Closed cincychaz 473 views 12 comments 0 pointsStarted By cincychazMost recent by HT_Greenfield
Anyone else get a text re: Maintenance Update?Hi - I received a text from 49674 this am that said "Spectrum Mobile: We've performed a mainte…Answered Closed mpprice25 1.2K views 4 comments 0 points
What's with all the BUFFERING??Running on multiple devices, I can prove that the problem is not my devices or my Macs. It is Spect…
Home Phone Readable Voicemail Stopped WorkingA few days ago, our Home Phone Readable Voicemail stopped working. I've rebooted the modem, turned…Answered Closed catchtwentytwo 432 views 35 comments 1 pointStarted By catchtwentytwoMost recent by James_M
Unable to Stream on Apple Devices and watch.spectrum.netI am a Spectrum cable subscriber and services through my TiVo with CableCard are working just fine.…
Spectrum TV app manage DVR feature is not workingSpectrum TV app DVR is not working and keeps giving me an error. I've googled what to do to try and…
Why am I being contacted about 'Proactive Maintenance'?Spectrum keeps contacting me about some unknown issue they’re having with my equipment. I have thre…
Hisense U8H TV with lip sync issues when using SpectrumHave a new Hisense 65U8H and I am having issues with the sound not matching peoples lips with Spect…
Spectrum TV and Apple HDMI to Lightning connector not working?Hello, I have spoke to Apple tech support and there is no issue with IOS 16. As they told me the i…Answered ✓ Closed Scott137 1.3K views 26 comments 5 points
Need to Sign-In FrequentlyI have a Roku Ultra and latest version of Spectrum App installed. Quite frequently i need to sign-…Answered ✓ Closed rarmenti 387 views 8 comments 0 points
Self-Registration Unexpected ErrorHello, I opened my Spectrum Internet account last weekend and cannot self-activate to save my lif…Answered ✓ Closed mwells3214 422 views 8 comments 0 pointsStarted By mwells3214Most recent by William_M
How can I copy movies from my Spectrum 200 DVR to another device?I have some children's movies that will probably never be broadcast on TV again. Now the Spectrum t…Answered Closed TheNewAlchemist 82 views 1 comment 0 pointsStarted By TheNewAlchemistMost recent by William_M
Digi Tier 1 & 2?What are the channels in the Digi Tier 1 and Digi Tier 2 packages? Is there a list somewhere? I'm i…
Answered ✓ Closed stewybaby 131 views 7 comments 1 point
When will the Spectrum TV app be available on LG TVs?When will the Spectrum TV app be available on LG TVs? We just purchased a very expensive LG TV and…Answered ✓ Closed RickBon 2.1K views 6 comments 2 points
Discontinuing Cable Card support for TiVO?I keep getting these letters about discontinuing cable card support. I have a new TiVO Bolt with a …
Info & Cost on Cloud DVR ServiceLooking for information on Spectrums cloud dvr service. Where can I find things like... How does it…
Why am I blocked from my b2b.verizonwireless.com?I have a business account with verizon wireless. I can login at my office with my laptop, but when…
IFE-1002 and IFE-1003 Errors when trying to use app for the first timeI have seen other mentions of these errors but no resolution to them so apologies for asking. Previ…Answered Closed Hamburgler03 1.1K views 5 comments 0 pointsStarted By Hamburgler03Most recent by William_M
300 Mbps service Speed Randomly Limited to 100 Mbps (Ethernet network)2 Computers on Ethernet Connection to Router both loose speed at the same time. First 2 months of …
