Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
( Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Spectrum Archives: 2020 - Present
Archived content from July 2020 - Present
Can't access My Spectrum App after update to version 10.6 on iPhone - RESOLVEDWhen I open MySpectrum on my iPhone, after the sign in screen I get a pop up that says there's a ne…Answered ✓ Announcement Closed Confuzzled 213 views 15 comments 6 pointsPeacock Premium Free Trial for Spectrum CustomersEffective 12/8/21: Spectrum TV customers except Limited Basic and TV Essentials customers became el…Announcement Closed James_M 1.5K views 1 comment 6 pointsApple TV ACF-9000 error codeI am getting ACF-9000 error. I have unplugged the modem and router twice, restarted the Apple TV de…Answered ✓ Announcement Closed C_Kurdt 21.6K views 9 comments 1 pointOne specific channel constantly freezing and giving STLP-999 errorsSo on my Spectrum TV App on my Samsung smart TV, there is one channel - SNY - which I watch frequen…Answered ✓ Announcement Closed gaelrond 14.4K views 1 comment 0 pointsWhy is the Spectrum App blocked on Firestick and Fire TV?I am an Amazon customer and a Spectrum customer. I do not want to use Roku. I cannot understand why…Answered Announcement Closed jeccleston 14.8K views 5 comments 8 pointsIs HBO Go no longer supported? SOLVED, now it's HBO MAXI can no longer see spectrum as a provider when trying to log in to HBO Go? Did something happen?Answered ✓ Announcement cdb2001 379 views 2 comments 6 pointsOn Demand missing Episodes- why?Watching On Demand of Below Deck from the first season and there are many episodes missing. I open …Announcement Closed Cireo 4.6K views 1 comment 0 pointsSamsung tv and Spectrum App Not workingSpectrum is not working on smart smasung tv. Picture keeps breaking up. Other tvs in house with u…Announcement Closed daquila416 3.1K views 3 comments 0 pointsSecurity SuiteFor more information > Security Suite Features Security Suite uses advanced real-time cloud-bas…Announcement Closed Julia_R 11.2K views 0 comments 3 pointsSpectrum TV App buffing and re-buffering constantlyWhat's up with the Spectrum TV App buffing and re-buffering on Roku every 10 - 20 seconds, consista…Announcement Closed Cjbavaro1960 24.7K views 1 comment 3 pointsHow can I change my public IP address?I'm wondering if it's possible to change the ip address that shows up when I type "whats my IP…Announcement Closed charlie750 21.5K views 2 comments 0 pointsSpectrum TV on iOS issues and error IOD-9000"xxx-9000" is an error code that the channel is unavailable We see frequent questions on…Announcement Closed James_M 11.3K views 0 comments 2 pointsHow to increase my WiFi signal?I recently moved into a newer larger home with lots of stone and granite. My router is a Ubee DVW…Announcement Closed ron74 17.6K views 7 comments 0 pointsExplore the Spectrum TV App for Samsung Smart TVThe Spectrum TV app for Samsung Smart TV® allows you to watch Live TV, browse Guide listings and vi…Announcement Closed Julia_R 19.1K views 0 comments 0 pointsHow do you download the Spectrum TV Ap on an LG Smart TV?I cannot find a way to add ap's in LG Content. If I try the webbrowser it takes forever to load an…Answered ✓ Announcement Closed DM60 10.9K views 2 comments 0 pointsOngoing - Unable to activate Apple Watch cellular planIt appears this issue has been ongoing for several months for all new Apple Watch customers. I’ve t…Closed Customer304129313 563 views 9 comments 1 pointSpectrum customers we got 2 new channels todayCheck the guide for Start TV & Story Television in my area Start TV is ch 155 & Story Telev…Closed Diverdan316 83 views 1 comment 0 pointsAny idea when an app that is actually intended for Xbox series X will be available?Trying to watch hockey playoffs on the app is making me nauseous.Answered Closed Kcjones228 44 views 1 comment 0 pointsHaving issues with the app on AndroidI have been having alot of problems with the app going on several months. I have to constantly be u…Answered ✓ Closed Vanessarae777 106 views 4 comments 0 pointsGetting "App Unavailable" message when trying to login to Spectrum AppWe have a Spectrum Enterprise account and are trying to use the Spectrum App with ROKU. It is a RO…Answered ✓ Closed 0833ravine 1.3K views 4 comments 0 pointsSince my last Spectrum App update, my last channel viewed is not working at allSo this happened after the mini guide went from the left side of the screen to the right side, and …Answered ✓ Closed chet 608 views 31 comments 1 pointSpectrum TV App Unusable on Apple TVNot only am I getting the ALP_1999 error but it's telling me I need to be connected to home interne…Answered Closed michaelpotter1181 225 views 14 comments 0 pointsUpload SpeedHi, I just received a notice that my internet speed had doubled at no additional cost. As nice…Answered ✓ Closed Hawks_Feather 416 views 2 comments 0 pointsUnable to access my email from browserI have been unable to see my email from Sprectrum.net for a number of months. This is happening ac…Answered Closed MDemeran 151 views 7 comments 0 pointsWhy is the new modem I was forced to accept making my internet lag/drop constantly?About a week ago, I started receiving emails and texts that Spectrum was sending me an unsolicited …Answered ✓ Closed emelby 216 views 1 comment 0 pointsSpectrum App Audio QualityThe Spectrum app has the outdated PCM audio format, and it is only 2 channels. For most other strea…Answered ✓ Closed TomFlannery 101 views 1 comment 0 pointsAre Spectrum TV Package Names Changing? (Spectrum Select, Silver, and Gold)Over at DSL Reports, a customer has mentioned that the Gold and Silver Package are gone. When I log…Answered ✓ Closed Satch 3K views 12 comments 6 pointsPacket loss today after months of solid connectionHi, I am getting severe packet loss today, nothing has changed my end. Was good for months. Had p…Answered Closed PowellT 116 views 5 comments 0 pointsSpectrum Needs to add NASA TV to its lineup!Guys, It would be a great channel to have! In the legacy days TWC/BHN had it, but Charter/Spectrum …Answered Closed Satch 131 views 4 comments 0 pointsI would like GAC Living added to my Spectrum lineupPlease add GAC Living to our list of channels thank youAnswered Closed Diverdan316 112 views 3 comments 1 pointCannot seem to play some DVR recordings on my iPadI have been a long time customer and I have been successfully watching the programs I have recorded…Answered ✓ Closed Rtfd515 230 views 1 comment 0 pointsSpectrum TV App won't autorun when feature enabled on Samsung TV.Samsung TVs have an Autorun App feature to run the last app used first when TV is turned back on, h…Answered Closed FQ2022 250 views 5 comments 0 pointsUnable to install WiFi Hotspot profilesHow do I connect to WiFi hotspots around town??? I've used that feature for many years. It stopped…Answered ✓ Closed Michelle073 377 views 13 comments 1 pointWill Fire Stick ever be supported?Hi, are there plans in place to ever support Spectrum App on Fire stick? If so, when? If not, why?Answered ✓ Closed WhatUtlkinbtWillis_1 116 views 3 comments 1 pointWhy is spectrum tv app keep shutting off after 4 hours ?Spectrum TV app keeps asking " are you still watching" on my Roku device even with bandwi…Answered ✓ Closed gamebuster 588 views 3 comments 0 pointsPhishing/SecurityAs I've yet to find someplace/someone to address a security issue and as an Automated "Chat&qu…Answered Closed lco11en1 288 views 3 comments 0 pointsAffordable Connectivity Program benefits?The Affordable Connectivity Program (https://acpbenefit.org/), part of NY Gov. Kathy Hochul's Conne…Answered Closed Ghatanothoa13 363 views 1 comment 0 pointsHow to remove my IP from the RBL (Realtime Black List)??Somehow our Spectrum IP address has been added to the RBL (Realtime Black List). My wife and I us…Answered Closed kstinius 749 views 13 comments 0 pointsSleep timerPlease add a sleep timer to the Spectrum TV appAnswered Closed AmyN 313 views 1 comment 0 pointsLonghorn Network on SpectrumI live outside of Texas & would like the Longhorn Network added to my lineupAnswered Closed Diverdan316 214 views 1 comment 0 pointsOn Demand audio problemsThere is a problem with the On Demand streaming programs. When the commercials pop in, the audio lo…Answered Closed Sodie777 125 views 5 comments 0 pointsWhat happened to the manage recordings section of the Spectrum TV App?I have a DVR as part of my cable package but there isn't a way to access my recordings on the Spect…Answered Closed mengelgrad 507 views 16 comments 0 points