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Customer Service
Discussion List
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Customer Feedback Contact InfoMy family has had very serious issues with our internet as there is quite a bit of construction aro… -
Customer CatastropheHello! I’ve been a loyal Spectrum customer since 2020. I currently have multiple phone lines, a li…
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Recognizing Taylor for outstanding customer service/tech supportI hope you will forward to Taylor's manager this compliment: I work with people all day, have had a…
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Employee Recognition - Reynaldo R @ Montclair Place, CA storeI'd like to shout out Reynaldo Romero at the Montclair, CA store for his stellar customer service. …
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Positive FeedbackChristopher was an amazing technician that did everything he possibly could to help fix my issue to…
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Kudos to KiaraHi! I'm a long-time Spectrum customer, but I've been experiencing a LOT of frustration lately with …
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Persistent 100–120 ms Spikes at Spectrum Node (Hop 2) — Williamsburg 11211TL;DR: clean LAN; spikes begin at Spectrum hop 2 (CMTS/gateway), reproducible 24/7 and even when id…
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Why did I have to go to a Spectrum store to talk to a person?I am a 7 woman who has just returned home from back surgery. I called Spectrum to get a wi-fi netw…Answered Closed Sharonjroth2025 21 views 1 comment 0 points Most recent by Jaleesa_F Suggestions and Feedback
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Auto sign in not workinghello, on my new spectrum account auto sign in is not working. In the past I could automatically si…Answered ✓ Closed beinhorn2 86 views 1 comment 0 points Most recent by Renee_T Managing and Using your Spectrum Account
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Having Trouble Self-Selecting TV Choice Lineup.I am a new subscriber to TV Choice and was informed that, within the first 30 days, I can change my…
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Google review responseI submitted a review of what I thought about spectrum Mobile which basically says that it sucks if …
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Amazing customer service from rep. JeriCall center representative Jeri gave me amazing customer service via the customer support phone lin…
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Why has my account number changed & what is the $40.65 charge transfered from my old account number?Answered Closed sandbag 137 views 1 comment 0 points Most recent by James_M Managing and Using your Spectrum Account
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Kudos to KodiKodi was amazing and very helpful. Great customer service hope to get her again the next time I cal…
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Amazing Customer ServiceTLDR; Jasmine was absolutely unreal as a customer service agent. She spent over an hour on the phon…
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set up email on new outlookI have always had my rr email on outlook, but recently I went to the new outlook and my email did n…
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Disney Duo will not activateI have tried to order the upgrade to Disney Duo several times. The orders accepted and reads you'll…
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High split availability for 75137 zip codeCan you tell me the rollout schedule for high split in my area? Thanks
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Customer Retention Review at Spectrum - For RishiReview for Rishi at Spectrum I just wanted to take a moment to recognize Rishi for the exceptional …