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Customer Service
Discussion List
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Why is the service unreliable?The service goes out random and I dont get a text half of the time. We ran internet speed checks an… -
employee five star review--Tech Carl Winter Haven,FLCarl the service tech( Winter Haven/Lakeland Spectrum Tech) that went out of his way to assure that…
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Kudos to Jesse - Customer Solutions DepartmentI want to recognize Jesse for the exceptional support he provided today. He is the sole reason I ch…
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Kudos to Smiley in Wesley Chapel!We had to visit a Spectrum store this morning to replace my husband’s phone. Smiley was so helpful!…Answered ✓ Closed aecalder 12 views 1 comment 1 point Most recent by Mo_S Employee Kudos from Customers
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Thank you, Kevin in Customer Solutions from Orlando / Lake Mary!I'm writing to give a shout-out to Kevin, who just set me up for my move, made sure I had the …
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Megan from Customer Solutions you are amazingOverspent Didn’t plan Not prepared For unintended events. Got behind Wound tight New expenses …Answered Closed Ranestorms_Poetry14 41 views 1 comment 0 points Most recent by William_M Employee Kudos from Customers
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Outstanding RepresentativeSean, a phone rep from Ohio, was absolutely amazing! He was so charismatic and really tried to help…
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Sean with customer service is the manNot sure how to contact anyone in management but I just had to order service and make changes to pr…Closed LittleDebbie 22 views 1 comment 1 point Most recent by Edward_T Employee Kudos from Customers
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Xiaomi Pad 6 Android tabletHello, recently updated my Spectrum TV app on my tablet, and for some reason, it no longer loads an…Answered ✓ Closed 9565307721 47 views 1 comment 0 points Most recent by Edward_T Spectrum TV App Feedback - Android
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What is causing repeated internet/wifi outages this week in east Bradenton?Over the last few days, wifi service repeatedly has been out for long periods. I'd just like t…
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Kudos to Ricardo from AustinRicardo helped me today. After speaking with 2 other reps giving me the same answer of “nothing we …Answered ✓ Closed Banner4unet 51 views 1 comment 1 point Most recent by Lyn_T Employee Kudos from Customers
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Spectrum for the win!i just want to say thank you spectrum! thank you so very much! youre the very best!!! i will never …Closed lydiamarie 21 views 1 comment 1 point Most recent by Jilliana_M Employee Kudos from Customers -
Want to give kudos for recent customer service experienceI wasn’t sure where to leave this feedback but I hope this can reach the right folks. I called to c…
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Outstanding Tech Keni just wanted to send positive feedback on the outstanding tech named Ken that you sent to my home …Answered ✓ Closed KPyle 31 views 1 comment 0 points Most recent by Mo_S Employee Kudos from Customers
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Kudos to Johnny Miller from TennesseeJohnny showed up with a plethora of ideas, good information, and excellent customer service! He as…Answered Closed Cwheat1201 21 views 2 comments 0 points Most recent by Cwheat1201 Employee Kudos from Customers
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How to I leave positive feedback for a customer support agent?I had to call Spectrum today to speak to a customer service representative in order to get help wit…Answered ✓ Closed zoe13101 88 views 1 comment 0 points Most recent by Mo_S Employee Kudos from Customers
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Five star review!This is the only way I could find to leave a review, but I had such a good experience taking to Mar…Closed Jenna_Warren 45 views 1 comment 0 points Most recent by Melissa_G Employee Kudos from Customers
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Is there no way to give feedback for a technician?Hello, I just wanted to know if there was a proper way to give feedback for technicians. I just wan…Answered Closed AnthonyMooreDevices 64 views 1 comment 0 points Most recent by Lyn_T Employee Kudos from Customers