Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Customer Service
Discussion List
-
Kudos for Lecole – Outstanding Customer ServiceI want to recognize Lecole from your Florida team for her outstanding customer service. She goes ab… -
Why Is Spectrum Internet Connectivity Not Working Properly?Hello. I am very distraught with my North Hollywood internet connection lately. I work on my comput…
-
Employee Kudo!Over three years I've called to try to lower my bill and finally Kenya from Tampa, FL did it. …
-
How does Spectrum handle tree limbs on cable lines?After a storm came through, a small tree is now leaning on my cable line (not the electric line), s…hdeifell 104 views 1 comment 0 points Most recent by James_M Managing and Using your Spectrum Account
-
Top of the line customer serviceI talked to Damien today in the chat and he went above and beyond. He was very respectful polite e…Answered Anthony9690 37 views 1 comment 0 points Most recent by Renee_T Employee Kudos from Customers
-
Cesar Chat AssociateI thank you. You were patient, kind, and unfortunately my Internet came back on with your guidance …Closed 4696857716 78 views 1 comment 0 points Most recent by Jilliana_M Employee Kudos from Customers
-
Kudos to DARIUS!! He is wonderful.I would like to give a huge thank-you and kudos to Darius. He was absolutely amazing. He was kind, …
-
Support Tech MariaI was just assisted by a Customer Support person named Maria who is incredibly helpful and extremel…Answered Closed DillonK 67 views 1 comment 0 points Most recent by Tyleen_Z Employee Kudos from Customers
-
Ashieya is the GOAT (Customer Service Orlando)I spoke with Ashieya in Customer Service in Orlando today and she was hands down the absolute best …Closed James_from_Orlando 39 views 1 comment 1 point Most recent by William_M Employee Kudos from Customers
-
Peter - 66th st St Pete FloridaPeter helped me for the second time today. He changed my service, and updated me on all the options…
-
Request to whitelist business domain tryswiftlaw.com being blocked on Spectrum InternetHi all, I'm trying to reach my own business website, www.tryswiftlaw.com, but it appears to be…
-
Above and beyond customer service received!!!Natasha C. (FL rep), who assisted with adjusting my spectrum service and billing, is a GEM of an in…
-
Why is the service unreliable?The service goes out random and I dont get a text half of the time. We ran internet speed checks an…
-
employee five star review--Tech Carl Winter Haven,FLCarl the service tech( Winter Haven/Lakeland Spectrum Tech) that went out of his way to assure that…
-
Kudos to Jesse - Customer Solutions DepartmentI want to recognize Jesse for the exceptional support he provided today. He is the sole reason I ch…
-
Kudos to Smiley in Wesley Chapel!We had to visit a Spectrum store this morning to replace my husband’s phone. Smiley was so helpful!…Answered ✓ Closed aecalder 14 views 1 comment 1 point Most recent by Mo_S Employee Kudos from Customers
-
Thank you, Kevin in Customer Solutions from Orlando / Lake Mary!I'm writing to give a shout-out to Kevin, who just set me up for my move, made sure I had the …
-
Megan from Customer Solutions you are amazingOverspent Didn’t plan Not prepared For unintended events. Got behind Wound tight New expenses …Answered Closed Ranestorms_Poetry14 44 views 1 comment 0 points Most recent by William_M Employee Kudos from Customers
-
Outstanding RepresentativeSean, a phone rep from Ohio, was absolutely amazing! He was so charismatic and really tried to help…