Customer Service
Discussion List
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Kudos to Tony in BillingI want to thank Tony in Billing (located in the Dayton, OH area) for fantastic customer service. He… -
Am I the only person who is consistently having their DVR erased overnight??Twice in the last couple of months, (and other times throughout the years I have been with Spectrum…
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Bad experienceI just wanna say i had a really bad experience with getting reconnected, Kim would not respect me a…Question Jimmy_buffet21 13 views 0 comments 0 points Started by Jimmy_buffet21 Suggestions & Feedback
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Outage 04345Good morning - down for 24 hours and counting. What is the prognosis - when can we expect the serv…
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I’m trying to leave some feedback on one of your employees on the phone.her name is Danielle She works in the residential retention specialist side . I just wanted to f…
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unable to send emailsI’m unable to send emails from my pc and can’t remember the password for my roadrunner account. My …
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I added the xumo cloud DVR.I have added the xumo cloud DVR and can’t figure out how to find my recordings then how do I pause,…Answered ✓ Randy_chiefs_fan 175 views 1 comment 0 points Most recent by Tyleen_Z Spectrum TV App Feedback - XUMO
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FeedbackMy first comment is that I was completely disgusted with Spectrum's "policy" when a famil…
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My phone number consistently associated with wrong addressIntermittently for years, when I have had a problem and offer my phone number, it gives the operato…Answered Closed Metro 67 views 1 comment 0 points Most recent by Lyn_T Managing & Using your Spectrum Account
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How can I provide suggestions and feedback???I have looked longer than I should need to for ways to provide suggestions and feedback to Spectrum…
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Can not sign into my chartermi.net account I have had for 20 yearsI lost the ability to send email on 1-25-24 and the whole account on 1-26-24 while using chat to fi…
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Thank you Jim!I was deciding between AT&T and Spectrum Internet for my new house. AT&T was rude but I was…
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Why am I receiving these test messages from 87598 (Spectrum)?Why did I receive these texts from 87598? These texts seem to indicate I have a problem, or I am go…Answered Closed Nhayes13 251 views 2 comments 0 points Most recent by Nhayes13 Managing & Using your Spectrum Account
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I have enrolled in the notifcations on my account, yet don't recieve anyI'm currently in an outage, My account has notificaitons for service issues indicated, yet I am not…Closed leatherlips 104 views 1 comment 0 points Most recent by James_M Managing & Using your Spectrum Account
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Customer service person on 8/2/23I wanted to thank the really kind gentleman who helped me on 8/2/2023. We were on for almost 30 mi…
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Unable to change wifi name and password due to unavailable statusI just activated my spectrum provided modem and router yesterday. The wifi works and I want to chan…Answered ✓ Closed b_moore 941 views 3 comments 0 points Most recent by Steph_S Managing & Using your Spectrum Account
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Is it possible to reconnect to a specific agent on Spectrum Mobile customer service?I believe it is unlikely that they will read it but thank you so much to the agent Alex(?) that sen…