Suggestions & Feedback
Let us know what you like about the community or our services as well as suggestions for improvements. You can also share your experiences and provide feedback.
Discussion List
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When will webpages tell what users need to bring to the storeTo do anything, you must have your PHOTO ID. temp license from the DMV --- is not good enough. The… -
Dreaded single letter column email formattingAnyone else having their statement email show up as a single column of letters? Whole thing is like…
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All 3 of my cable boxes do not work. Is there a service problem in my area?when I attempt to reset, the boxes reflect boot to OPAC (sp?) back to boot and then nothing!
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Spectrum not able to provide monthly usage statisticsI was trying to dig into how much data my household uses per month and was surprised to find that S…
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My Agent Ms. BarbaraHello. I called in today to get assistance with adding a new modem to my account. I was helped by a…
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Xumo Fast ForwardPlease add my comment to the many others. We recently got the Xumo box and I am tremendously disapp…
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Great customer service from Barbara!I am writing this comment so that you as her supervisor can let her know how I felt about her as an…
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Equipment relocationWe have this equipment that needs to be moved out of the right away for a new construction of a sub…
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Feedback-Spectrum Should Put "We are Experiencing Issues With Our Cloud DVR Service" on VoicemailSpectrum Feedback, Since so many customers are having problems with Spectrum Cloud DVR Service, I w…
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Amazing!Just wanted to take a moment to thank the individual who helped me with changing my services today.…
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Kudos to Tony in BillingI want to thank Tony in Billing (located in the Dayton, OH area) for fantastic customer service. He…
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How do I log outHow do I log out
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Bad experienceI just wanna say i had a really bad experience with getting reconnected, Kim would not respect me a…
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Suggestions to improve Spectrum EmailHere are three feature requests/suggestions that would improve usability of the spectrum web mail i…
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Canandaigua storeI had an issue with getting a new phone because of an issue with my enhanced license not being able…
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I’m trying to leave some feedback on one of your employees on the phone.her name is Danielle She works in the residential retention specialist side . I just wanted to f…
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I do not want these channels. NBC, msnbc, cnn. How can I get these removed from my programming?Do we have a choice to remove these channels? CNN, MSNBC.
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Lifeline BenefitDoes Spectrum still accept Lifeline benefits? And if so, how do I go about applying the benefit to …
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Frequent OutagesInternet is out for the 3rd time in the last 5 days. I'm getting tired of paying for this so called…
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Great Phone SupportI started out trying to log into my account and the profile was really screwed up after being a cus…
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Charter Privacy Notice Goes to the Top of the Page In Between Forum BrowsingA Small Bug, I did a log out and log in, no change. The Charter Privacy Notice, at the bottom of th…
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Why is there no setting for dark mode on new updated My Spectrum app?Please add dark mode back. I contacted tech support - they advice it does not have that capability
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Why did I get a letter to return one of my modemsI have two modems one for my computer and one for my phone. Because of the layout of my house the s…
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I have a billing question?My last bill was due 03/02/24. I sent you a text, telling you we are a single income family, just o…
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what to do about 12-14 unwanted calls on cell phone. already block each oneStarted this week getting 10-14 unwanted calls /day. I block each one but tired of getting them. Th…
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HP PrintersWhy are customers not informed that 5G routers don't work with HP Printers? Why did I have to make …
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Why do I get an email for "Service Restore"?WHY do they send a notice that service is restored, when you are sitting in the quiet waiting for t…
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