Suggestions & Feedback
Let us know what you like about the community or our services as well as suggestions for improvements. You an also share your experiences and provide feedback.
Discussion List
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Returning Equipment: Impossible?Can this be resolved? I received notice my equipment would be upgraded for a faster internet speed.…
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Do you record calls with Customers?whenever I call customer care I hear that this call will be recorded. I had conversation with custo…
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Spectrum app cloud DVR Fast ForwardSuggestion: Can you fix the fast forward feature so when you fast forward you can see where to stop…
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Why has Spectrum gotten so badHello...tried for the third time to discuss cancellation..each time chat unavailable due to outages…
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Spectrum TV PackagesIs anyone having similar issues with delays or lack of channel upgrades or degrades? Back in August…
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I believe I have been contacted by a scammer.I had a voicemail on my cell from a lady claiming she is from Spectrum. Gave me a number to return…
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When is spectrum going to fix the buffering problemIt all happens with spectrum app. All other tv apps work fine
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When is spectrum going to add cññ in español for free on the tv appI wish spectrum would add cññ español to their tv for streaming
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Internet issues 9-15 to 9-17-23I called 9-15-23 to file a complaint because I have been experiencing issues with my internet. 2 da…
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ACP EligibilityI was approved for ACP but spectrum keeps telling me I’m not because their system shows I’m using i…
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TV package optionsAfter another increase in my TV and internet bill, I would appreciate lower cost options besides ba…
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Why do you insert commercials in "On Demand" programming?I rarely watch commercial programming. All of the television platforms have spoiled me. I pay for…
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I am subscribed to the sports package and pay extra for it but it does not include ESPNU and CBSSporPlease add ESPNU and cbs sports net to the sports package. A game I wanted to watch was on ESPNU. …
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I need a tech before my coax cable snaps outsideAre y’all really that cheap to where I can’t chat with a real person? No where is there a way to pu…
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Why Would ESPN+ Be Placed on a Tier (Spectrum Select+)That's Only a Month Old?Guys, A customer just asked me this question and it is a very valid point. Since the Spectrum Selec…
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Spectrum App on FirestickIt amazes me that no one seems to be able to answer the question of why the Spectrum TV app is bloc…
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Current Spectrum Co. TV Commercial needs to be modifiedThe current Spectrum business internet commercial needs to be changed. It has a scene in it that i…
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Is it justme or does Spectrum keep increasing the bill for anyone else????Is it just me or does Spectrum keep increasing the bill for anyone else????
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Workflow in Chat Communications Customer ServicePreface: I know that somewhere in billing there is a warning that my bill will go up after a promot…
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Confusion Over Credit Amount for Disney DisputeI wonder if someone from Spectrum can clarify the credit amount for the Disney Dispute? There are r…
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Mala atención al cliente en la sucursal que se encuentra en 1450 E Belt Line Rd, RichardsonDesde el sábado por la noche no me funciona el internet, llame a servicio técnico y funciono por un…
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Why change the guide ?The previous guide was so much better and it appears everyone agrees. I loved having a bio on the …
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About blocking email addressesWhat is the point of blocking addresses that send spam only to have to delete that list because I a…
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