Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Suggestions and Feedback

Let us know what you like about the community or our services as well as suggestions for improvements. You can also share your experiences and provide feedback.
 

Discussion List

  • Golf25Radioman
    Great Service!
    Yesterday my cable/Internet went out. An appointment was made for the next day, before the day was …
    Closed Golf25Radioman 14 views 1 comment Most recent by Edward_T
  • rgarcia4032
    Kudos Kudos Kudos
    I was assisted today by an agent by the name of Amber operator# 3773 she did a phenomenal job and s…
    Answered ✓ Closed rgarcia4032 16 views 1 comment Most recent by Edward_T
  • dukesman2000
    Lifeline Program
    I live in Connecticut, and I qualify for the Lifeline program. When I called customer service to gi…
    Answered ✓ Closed dukesman2000 148 views 1 comment Most recent by William_M
  • Helen_G
    Great service by Tom G
    Had to call out Spectrum service, 2nd time in two days. thought first visit issue was resolved, bu…
    Closed Helen_G 15 views 1 comment Most recent by Tyleen_Z
  • masghar2
    Device name change and pause schedule
    hi i noticed when i have a pause schedule defined on the app for certain devices, if the user chang…
    Question Closed masghar2 46 views 0 comments Started by masghar2
  • CaseyBronn
    Great Service techs
    Great customer service today from Garrett. Spectrum sent him over to get our internet back up after…
    Answered ✓ Closed CaseyBronn 13 views 1 comment Most recent by Edward_T
  • NW71
    Great staff at Spectrum office
    On Dec. 8, I was at the Chillicothe (Ohio) Spectrum office to pick up a self-installation kit. Ther…
    Answered ✓ Closed NW71 12 views 1 comment Most recent by Mo_S
  • NW71
    Excellent Customer Support!
    On Dec. 8, I had one of the BEST customer support experiences with Tanitra. She got me all set up f…
    Answered ✓ Closed NW71 29 views 1 comment Most recent by Mo_S
  • AndrewL
    Great service from Diana
    Had a puzzling issue with logging into an app on me tv. Diana patiently stayed with me on a chat f…
    Closed AndrewL 10 views 1 comment Most recent by James_L
  • megang09
    fantastic customer service
    I recently had an interaction with customer service to resolve a few billing issues. Anastasia help…
    Closed megang09 52 views 2 comments Most recent by jcan3600
  • Simonnancy30
    Thank you for your prompt and knowledgable service!
    I called on November 2nd to have a repair man come and fix my TV and computer. I was told it might …
    Answered ✓ Closed Simonnancy30 13 views 1 comment Most recent by Edward_T
  • Chris_C
    Not a question, just some good customer service
    My wife and I had a lot of poor experiences with customer service, internet, and somehow our accoun…
    Answered ✓ Closed Chris_C 37 views 1 comment Most recent by Edward_T
  • Grandy2338
    how do I leave a good report on recent service?
    Yesterday's technician,Adam,arrived at my house at the agreed upon time and was polite, knowledgeab…
    Answered ✓ Closed Grandy2338 187 views 1 comment Most recent by Jilliana_M
  • Msandiego
    Compliment to Steven
    I’d like to post this feedback and big compliment to Steven who have helped me resolve the issue I …
    Closed Msandiego 15 views 1 comment Most recent by Jaleesa_F
  • Cheeto
    Thanks!
    I’d like to leave a compliment for the technician that came to help me this evening. Matthew, in th…
    Answered ✓ Closed Cheeto 32 views 1 comment Most recent by Jilliana_M