Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Suggestions and Feedback
Let us know what you like about the community or our services as well as suggestions for improvements. You can also share your experiences and provide feedback.
Discussion List
-
There wasn't anywhere to post this...but there should be!!To whom it may concern: Tbh...my experience thus far with spectrum has been BEYOND UNSATISFACTORY!!… -
Customer service complimentI just wanted to thank Rob from the store at the Independence Mall in Wilmington NC for helping me …
-
Support Feedback from todayI insist that a supervisor be informed that TRINITY helped me today with my new cable modem and w…
-
Spectrum NewsI just wanted to drop a line and add a thanks for the Spectrum News app. Especially when you give p…
-
Positive FeedbackI want to express my appreciation for my recent experience with Jessica from Spectrum while canceli…
-
Customer Retention Review at Spectrum - For RishiReview for Rishi at Spectrum I just wanted to take a moment to recognize Rishi for the exceptional …
-
Please add Max, Paramount+, Disney Basic, and Peacock to World "No Clock" BoxesGood Evening This is a request to consider adding Max, Paramount+, Disney Basic, and Peacock stream…
-
Positive feedbackHello, I just had an incredibly positive experience with a phone rep named Sekayi. Is there a way f…
-
My Choice ChannelsI have followed every instruction on every forum on how to change my 15 channels and there is no op…
-
Excellent customer supportJust leaving some kudos for Rishi who helped me over the phone. Very helpful and friendly.
-
Just saying thank you.I'm sure this isn't the place for a comment, but I have to say this. Brand new customer here, due …
-
-
On-Demand Clock Issues with and without CommercialsEver since I first started with Spectrum (a couple years ago), my On-Demand streaming of any progra…
-
New Cable BoxesWe recently had an appointment with Spectrum and they replaced both of the cable boxes. It's always…
-
Great Service!Yesterday my cable/Internet went out. An appointment was made for the next day, before the day was …
-
Kudos Kudos KudosI was assisted today by an agent by the name of Amber operator# 3773 she did a phenomenal job and s…
-
Lifeline ProgramI live in Connecticut, and I qualify for the Lifeline program. When I called customer service to gi…
-
Great service by Tom GHad to call out Spectrum service, 2nd time in two days. thought first visit issue was resolved, bu…
-
Device name change and pause schedulehi i noticed when i have a pause schedule defined on the app for certain devices, if the user chang…
-
Great Service techsGreat customer service today from Garrett. Spectrum sent him over to get our internet back up after…
-
Great staff at Spectrum officeOn Dec. 8, I was at the Chillicothe (Ohio) Spectrum office to pick up a self-installation kit. Ther…
-
Excellent Customer Support!On Dec. 8, I had one of the BEST customer support experiences with Tanitra. She got me all set up f…
-
Great service from DianaHad a puzzling issue with logging into an app on me tv. Diana patiently stayed with me on a chat f…
-
fantastic customer serviceI recently had an interaction with customer service to resolve a few billing issues. Anastasia help…
-
Thank you for your prompt and knowledgable service!I called on November 2nd to have a repair man come and fix my TV and computer. I was told it might …
-
Not a question, just some good customer serviceMy wife and I had a lot of poor experiences with customer service, internet, and somehow our accoun…
-
how do I leave a good report on recent service?Yesterday's technician,Adam,arrived at my house at the agreed upon time and was polite, knowledgeab…
-
Compliment to StevenI’d like to post this feedback and big compliment to Steven who have helped me resolve the issue I …
-
Thanks!I’d like to leave a compliment for the technician that came to help me this evening. Matthew, in th…
Categories
Popular Tags
- Internet 228
- Customer Service 113
- Troubleshooting 110
- Spectrum Mobile 104
- Channels and Programming 99
- Spectrum TV App Feedback 95
- My Spectrum App 85
- Modem 68
- Feedback 68
- cDVR / Cloud DVR 64
- email 63
- Error Codes 56
- Slow Speeds 46
- Roku 41
- Outage 39
- Set Top Box 34
- Xumo 32
- billing 23
- Apple Watch 22
- Resolved 18
- Spectrum 17
- IPv6 14
- Voicemail 12
- High Split 12
- On Demand 12