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On Friday, October 2nd I called spectrum after visiting the Seminole, FL location because the agent there could not help me. I got to speak to Victoria from North Carolina. She was very pleasant and went out of her way to help me, which took almost an hour to get my plan straightened out. There had been a hold on my…
Wren, a service tech from Flagler County area , very courteous and professional and Sabrina, CSR- we had a hard battle but stuck it out and she helped us save $100 off bill earlier this summer, great maturity and patience We have a few choices here but it's employees like these that keep us together, Keep up the good work-…
James just came out to my house to fix that had running a little spotty. Even though James was supposed to be done with work, he picked up our house. The job turned out to be a little more than expected and he had to re-run a wire to the road. He also helped start a maintenance ticket for the fallen trees along our wires.…
I was considering switching my plan to another carrier, but after speaking with David in customer solutions, I changed my mind. He was super chill and explained all of my options really clearly, and I felt like he genuinely wanted to help me rather than sell me on something I may not want. I hope he can see this, I was too…
I just wanted to say thank you publicly on this forum for the professional and patient help provided by manager Braxton and Lloyd in the Boone, NC Spectrum office. I had a difficult transfer from a business line to a personal one and they stuck it out and made it happen. Great prices and customer service. I love Spectrum.
I am writing this review to highlight the excellent assistance I received from Kimani from Reliability at Spectrum. She was incredibly patient, knowledgeable, and professional throughout the entire interaction. Instead of rushing through standard scripts, she took the time to truly listen to my issue, troubleshoot it…
I spoke with Cacedra idk if I spelled that right but she is so sweet and helpful she kindly explained what offers suit me and my life best and makes a connection with the Coustmer it feels like one of my friends are helping me get set up and takes the anxiety out of the phone call that girl needs a raise thank you sweetie…
A BIG thank you to Howard in Kentucky! There was an outage for hours in my area and my son’s camera and monitoring system was offline the whole time. No one got any sleep and I was an anxious mama bear all night. I called in to check on the outage timeframe and he was able to get me back online within 5min. He was so kind…
Bekah, in the Spectrum store at the Greene, in Beavercreek, is the perfect example of great customer service. She is patient, explained everything, pointed out various features of the different phones. I’ve had the opportunity to experience her wonderful customer service a few times.
I wanted to acknowledge the two individuals that spent almost 2 hours helping me setup autopay. First Lore in billing customer service - kind, knowledgeable, and patient. She took the challenge I was facing as far as she could and then transferred me to technical services. Jacob in technical services stayed with me, trying…
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