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Today I spoke with two incredibly helpful employees. Michael and Letty. They were able to save me a lot of money on an existing account, add a phone line and upgrade to a new phone. I have been with Spectrum for 9 years and today was a reminder on why I am loyal. Great job Mike and Letty, you both are outstanding with…
I recently switched from Cox to Spectrum and had questions about my existing service and pricing, especially since another local fiber provider had also come into our area. After a few online chats that didn’t fully resolve things, I called the retention department and spoke with Drew. He understood my situation right away…
My call today with Sharif from Tampa not only lived up to the name he was given (Noble, Honorable) with such a positive, upbeat vibe- able to go off script and match my sense of humor- kept it light, fun and a 100% positive experience (once I got past the bots) - He keeps the service in customer service and that man needs…
I want to share my excellent experience with a technician named Ivan who handled my service appointment today (October 16, 2026) at 3:00 PM in Queens, New York. Ivan was extremely courteous, professional, and kind throughout the entire visit. He set up everything for me and very quickly, but still took extra time to ensure…
Dear Spectrum Customer Service Leadership, I am writing to express my sincere appreciation for the exceptional customer service I received from Victoria in your Customer Solutions Department in Austin, Texas. I understand she works the 3:00 p.m. to 12:00 a.m. shift, and I hope this information helps identify her so that…
I called in today after some Spectrum folks knocking on doors a little too enthusiastically interrupted my meeting. Christopher was such a joy to talk to while he worked diligently with another team to sort out my situation, and he even helped sort out a few other loose ends while he was at it! He was kind, transparent,…
In mid September, I had a problem with HBOMax and my call was routed to Jackie for help. She was absolutely wonderful. She contacted HBO and tried to resolve the issue. When that did not work, she continued to follow up until I was finally able to log back into my HBOMax account. This took several days and she stayed in…
Dominic was fantastic. He arrived on time and worked diligently for over 2 hours fixing our TV service and internet service. He was a ball of fire and he was very Knowledgeable. Spectrum has an awesome employee in Dominic. I hope this reaches his supervisor and Dominic is recognized. He deserves it!! He has only been…
Today I had the JOY of working with Darby, who helped me instantly with two separate issues. She was knowledgeable, helpful, polite, and cheerful. She's a gem and I hope she gets a big Christmas bonus and a promotion. Thank you Darby, and thank you Spectrum for hiring lovely Texans like Darby to help your customers.
I have never liked calling Spectrum because lack of communication and understanding from the staff on the problem. But, today I was SUPER impressed. Caprecia was not only super helpful but she had the best attitude and personality!! I not only got my mobile phone added, but she help me upgrade to repair/lost coverage for…
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