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Why are my scheduled recordings different from what actually records?
Why are my scheduled recordings different from what actually records? Why do the shows on CBS breakup and lose audio all the time?
Answers
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DVR cable box
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It's been happening on CBS. For the past few weeks all of the FBI's have been something else. Other shows on CBS when they record get pixelated and lose audio periodically throughout a program.
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I don't think it is happening on other channels. However on some channels it randomly only records a minute or two of a show and then ends as if it recorded the whole thing.
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It's been happening for at least 3-5 years. This thing with CBS is fairly new. It's such a pain to get a new DVR that we have tolerated all of it's problems. We would lose all that we have recorded and have to go through reprogramming a new DVR and all-in-one remote that functions my entire audio/video system. The only troubleshooting I have tried is rebooting, both through the menu and by physically unplugging it.
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Hello @Studley! These are two independent issues here and I will discuss them separately:
Scheduled listings- Scheduled listings are put out by an independent company call Neison. They do the program listings for all the channel guide TV vendors. Not just Spectrum, several others. The newer program guides are Internet-based, and get their listings from several areas. If there is a schedule change for things like a DVR recorded series, the DVR's, especially the newer boxes, should be "Smart enough" (Knock on wood) to be able to catch the programing change, and apply the change to the database. Nightly listing data, (after 2AM) gets "pushed" to the boxes and devices. Sometimes though a listing will be changed by the listing company and not get caught, because of any of the following:
1.) A last minute program change by a network was not caught in time to be entered into the database.
2.) Programing data was changed by the database developers, for instance, a show called "Mystery of Life" gets updated in the database to "The Mystery of Life." If that name change happens, than the first instance of the show you recorded called "Mystery of Life" will not get recorded no matter what.
3.) Network special events and programing interruptions will never be picked up by any program schedules or changed by any device- If there is a special report, a late breaking news bulletin, a sporting event that runs overtime. you will get that unexpected programing in that time-slot no matter what type of box or guide you have, or device being used.
Now, for the second issue of missed recordings- Ninety percent of the time this is due to signal problems, drop line problems, wiring inside and outside the home and has absolutely nothing to do with your box. But the only thing that solves these issues is a tech dispatch to your home to update your signals and lines. A new box will never, ever, solve bad signals, or bad lines, or aging wiring. We had this exact issue about five years ago. Tech comes out, our cable lines were about thirty years old. Tech basically had to rewire the house, and that same box that had been missing recordings, went on to work flawlessly for another almost five years.
My guess is that on your missed listings, CR's over the phone are sending you different boxes, when this is not a box problem. You have to get a tech out to check your drop line and other wiring and get that fixed, or this issue will never go away. Bad weather, animal chews, outdated technology in the home, Internet congestion, problems in the node. If this has been going on for years, you should really do what we did, have a tech update your wiring. You don't need another new box. These boxes should last for several years before needing to be replaced. My guess is that if you also have Spectrum Internet or Spectrum Voice (landline) phone, your signals and calls are dropping due to wiring that needs updating. Reboots of equipment will only provide temporary fixes with bad wiring because the ingress, (a.k.a noise on the line or interference) will make its way into the system because your lines and wiring are so old. You need a signal and drop line test, Report to Spectrum that CBS keeps breaking up its signal. Let Spectrum know that you have had many box swaps for the past several years and they have solved nothing. Get a Spectrum tech out to your home, and tune to your CBS station, so that he/she can do a signal test on his/her meter reader.
Cable boxes, and streaming devices should only be replaced as a last resort when the lines and signals are known to be good and documented as such by a technician, or you have a device that simply won't boot any more, or is rebooting all the time and the lines and signals have been verified as in good shape.
Satch
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