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How do I find where a email from a sender is being blocked
When I place a online order from Lowe's, the notifications regarding the order are getting block to my charter.net email address. If I use my gmail address, I received the emails from Lowe's. If I use my wife's charter.net email address, I receive the emails from Lowe's. I have check my Email Filter Rules for Spectrum and even added the Lowe's email address to the Safe Senders List for Spectrum. I have talked with Spectrum Customer Services twice and they were no help. Then this week another email from the company @surpius was blocked. Is there any way that i can find where the incoming emails from Lowe's or Surpius are being blocked. Very frustrated at this point.
Answers
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Hi @eliscomin
Welcome to our Community Forums! Sorry to hear that you're experiencing issues with emails being blocked, I am happy to help! Are you using a mail client such as Outlook or Apple Mail to send and receive emails for your Spectrum account?
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I use Outlook on my home computer and also my IPhone mail app. I don’t have any rules in Outlook or on my iPhone to block emails.
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Find out the order # from e.g. the packing list or however else and then see if they got it connected with your right email address in the first place right here:
🔗
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Thank you for your response. Lowe’s does have my correct email. I have been on the phone with Lowe’s when they send test emails and the emails don’t get to me.
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Are they receiving any bounce back email?
Have you logged in to webmail to look for it there, and checked your spam/junk mail folder?0 -
@eliscomin I noticed an issue with your usernames, there is a lock due to unusual activity. I recommend changing the password for all of them.
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William M, I have checked webmail folders but the Lowe’s emails are not there. Where would there be a block on incoming emails based on password?
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@eliscomin There would not be a block on incoming emails, this would be affecting you accessing your email. You can check blocked emails by accessing your email via webmail and clicking on settings and then filters and blocked senders.
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Katrina L. Thank you. I have logged into Spectrum webmail and my blocked senders folder is empty. It has the message: You haven't added any blocked email addresses or domain names. I don't know if there is a way for an IT person, on either the sending end (Lowe's) or receiving end (Spectrum) can trace the email through the web (not an IT person so lingo may not be right).
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@eliscomin. Under that setting and blocked tab there is also a spot where you can enter email address for safe senders, you may want to try that.
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Thank you Katrina, I have the emails entered in the safe senders folder but that has not helped. I don't think I am allowed to display the Lowe's email address here or I would show it. Lowe's actually has 3 addresses: 1 for confirmation of the order, 1 for notification the order is ready for pickup, 1 for the purchase receipt. The problem is definitely tied to my email address because I can use my wife's spectrum email on the order and she will get all the Lowe's emails.
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Start by verifying with your own eyes that such of a message was correctly addressed but not received:
- Have Lowe's send a test message to both yours and your wife's charter.net email addresses i.e. both addresses in the "to" field of one and the same test message.
- Open the message as received by your wife's email address and do a "reply all" test message.
- If, to your email address, you receive both of the aforementioned test messages, then you can't rule out the probability that previous unreceived message were simply mis-addressed.
- If, to your email address, you receive neither of the aforementioned test messages, then go back to the message as received by your wife's email address and explore the message source header thereof in order to determine whether anything is out of whack with your email address therein.
- Otherwise share whether, to your email address, you do receive the "reply all" test message from your wife's email address but not the original test message from Lowe's' email address.
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HT, Thank you, I’ll contact Lowe’s and give your suggestions a try.
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