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Live TV via Browser has its GUIDE listing AND live timeline off by an hour... (PDT)

Posts: 5 Spectator
edited May 30 in watch.spectrum.net
Spectrum WATCH-TV CNN -Wrong Timeline and Guide on PC -Screenshot 2025-05-29 214435.jpg

For the past 2-3 months (or maybe longer), the TV guide on the LIVE TV web browser version of Spectrum cable is an hour off (at least in Southern CA).

It is not only on the guide, but also on the timeline as you watch TV.  For example, if on BET, it says "2025 American Music Awards," when you tune in the timeline at the bottom for 9:13pm, and that timeline (and the GUIDE on its separate tab) says what is airing NOW is the AMAs, but it is actually showing the program from an hour earlier.  Thus, the live timeline superimposure and the GUIDE are both off. 

I am surprised NO ONE has yet corrected this for months.  It could be that those in the Pacific (PDT) zone are getting the MOUNTAIN time zone GUIDE superimposed, as all the network split feeds for West Coast are LIVE off satellite/fiber from the various networks and TV stations' Master Control feed.

Hopefully, someone in Engineering can look into this.

Follow-up: On a Mac laptop, the GUIDE and live TV timeline at the bottom of screen are correct; CNN at 9:43pm is showing Anderson Cooper and it is that show on-air.
But on a PC/Windows, the same channel says I am watching ERIN BURNETT's OUTFRONT show. (Both Mac and Windows were re-booted; and have current/updated OS and browsers; and the system's clock is set by Internet to PDT.

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Answers

  • Posts: 1,437 ✅ Verified Employee Moderator

    Hi @VideoFriend, welcome to our community!

    Is it only the one Windows PC you have this issue with? Can you try clearing your cookies and cache, and test a different web browser?

  • Posts: 5 Spectator
    edited May 31

    Thanks, William!

    I cleared the cache and everything else (of all history) and the problem still exists! Uninstalled browser, re-installed. Same.

    Did another screen grab of tests for you in the 4am hour.

    Here is the screengrab off that PC. You can see the time is correct, 4:03 am, but the program guide is showing what is an hour later: "Eyewitness News 5am" (local KABC-7-DT, LA) – it should say Good Morning America (ABC Network feed 7am EDT; Weekend Edition with Whit Johnson)

    When you click on the GUIDE tab, you can scroll »RIGHT to see all programs from 5am throughout the program Log's day, which the Traffic Departments of all networks and TV stations feeds to Spectrum far in advance – but all the shows are an hour off.

    SPECTRUM -News 5am Screenshot 2025-05-31 040327.jpg SPECTRUM GUIDE IS 1 HR OFF.jpg

    And the GUIDE gives the clue (above):

    The show listed at 4am PDT is wrong – it should be GMA, but it says Eyewitness 5am is on at 4am;

    and Eyewitness 6am is on at 5am.

    *** On a different PC (a laptop):

    In GUIDE mode, it shows correctly the 4am PDT hour:

    4am -ABC Network Master Control NY Feed, "Good Morning America"

    5am -Local KABC-7 Los Angeles, Eyewitness News @ 5

    Screen Shot 2025-05-31 at 4.23.54 AM.png

    and the LIVE feed's lower-third TIMELINE graphic is correct:

    Screen Shot 2025-05-31 at 4.31.08 AM.png

    I hope this helps Engineering figure this out.

    ***

    SIDEBAR: I've asked for years, but when in GUIDE mode, it sure would be great to just click in a program's listing within the GRID and have it jump to LIVE TV mode to that channel and show! Such a hassle to peruse the GUIDE, then escape to LIVE TV mode; then scroll through to find the network/station channel, then CLICK to get it to the stream. For that in user experience, the interface gets a thumbs down.

    It would also help if in the INFO section, the YEAR of original airing/release is shown, which each network/station can feed to Spectrum in their program log transmissions.

    Other than these quirks, the WATCH TV is great!

  • Posts: 1,437 ✅ Verified Employee Moderator
    edited May 31

    What web browser is your Mac Windows PC using? Can you test a different one on that computer?

    Edit: I meant the Windows PC with the issue thanks for catching that.

  • Posts: 5 Spectator
    edited May 31

    I have tried both Firefox and Chrome. On the Mac (where there are no problems on FIrefox or Chrome), I will try Apple's Safari, too.

    Will circle back with you after trying a 3rd Windows PC (laptop).

    Thanks – and have a good weekend!

  • Posts: 1,437 ✅ Verified Employee Moderator
    edited May 31

    You're welcome! It would definitely be useful to test a different Windows PC, I haven't been able to recreate this problem nor have I seen other customers complaining about it (but it could be subtle enough they just haven't noticed or spoken up yet!)

  • Posts: 5 Spectator
    edited May 31

    This problem only came up about 1-2 months ago; have been on the same subscription for 4 years and this is the first time I have noticed it.

    And on that particular Windows PC, I primarily leave it on MusicChoice so you are right – I may have not noticed the issue because it was subtle.

    *** Multiple Episodes of the Same Series – Another reason it could slip other viewers' radar

    Also consider: Watching a network that repeatedly shows the same series but different episodes – no one would notice the episode titles are wrong (last night, CNBC had several hours of American Greed, and I thought the issue was gone, until I realized that the episode title did not fit the description of what I was watching. Ditto networks like CNN, MSNBC, etc, where all their separate show titles are similar in theme and on-camera anchors cross visit other anchors (a viewer could see Anderson Cooper on Erin Burnett's show as he is reporting from the field, and then a substitute anchor taking his place at home base in NY on "Anderson Cooper 360."

    Last Night: "Charity Begins at Home" showed a scammer who ran fake Rehab centers for drug addicts who were abused and never got better; all while billing families and the government for services. Some digging revealed this was really S12 E10: "Florida Rehab Gone Wild" – an episode from 2018. Sure enough, the next hour had "Charity Begins at Home" (S9 E7), but the Timeline incorrectly labeled it as "The Home Invaders; Nashville's Predator" (S8 E13). My point is that if the network has scheduled 6 hours of American Greed, most viewers would not notice the incorrect episode name. Ditto MTV playing 24 hours of "Ridiculousness."

    American Greed -Spectrum Watch LIVE TV -Timeline and Guide Issue.jpg

    *** Could this be isolated to my subscription area?

    Obviously Spectrum has to do a massive sort/parsing of all the program Log data submitted to them by the Traffic Departments of all the national networks, and each local TV station, in addition to the On Demand schedule which requires the air window license restrictions placed by the program owners/distributors. And then there is each city's boundaries in the lineup for PEGs municipal contracts (the small City of Carson would not get the exact same GUIDE as its neighbor City of Torrance – both in L.A. County).

    Therefore, could you not be seeing this issue because you are not seeing my municipal boundary's exact feed?

    I am watching in Orange County (CA) in the Disneyland area, and thus when I travel, I see the same lineup (including municipal PEGs) for my home area – and not the area I am accessing while on the road (to wit, when in LA 2 hours away, I don't get to watch CH 35 CityView showing the LA City Council GOVERNMENT feed or CH 36 LA EDUCATIONAL feed Access (the "E" and "G" of PEGs); instead, the channel lineup and channel numbers remain the same as if I were at home (I see the city's government access on Ch 3). This lineup boundary tied to my home subscription's municipal boundary access point obviously affects what I see on the entire GUIDE – as each local city has jurisdiction of legacy cable companies wires.

    I do not know how the guide is specifically coded, and I don't know where you are – but you may not be seeing the problem for this reason. If Engineering could 'program' you to see what I see in the Disneyland area, would it show this bug? All depends.

    I will ask a neighbor a few doors down who also uses Spectrum Watch TV and see if I can replicate the problem from a different subscriber's access point.

    American Greed -INFO Charity Begins at Home.jpg
  • Posts: 5 Spectator
  • Posts: 1,044 Contributor
    edited June 1

    Hit 🔗 https://www.randymajors.org/what-time-zone-am-i-in with the subject browser on the subject machine:

    1. Once you immediately get a pop-up asking if you want to allow access to your location, dis-allow that and take note of the estimated time zone and the UTC offset and confirm that the sub-title ends with the phrase "(estimated)".
    2. Then refresh the page (or delete the web data for "randymajors.org" from the browser cache and then hit it up again if needs be) and, this time, allow location access and again see what it comes up with and confirm that the sub-title doesn't include "(estimated)".
    3. Are the results correct both ways or is there a one-hour discrepancy between them or what?
  • Posts: 1,437 ✅ Verified Employee Moderator

    @VideoFriend We do have the ability to view the feed for your specific area and it looks fine to me. Your other computer not having the issue is another strong indication it's not a problem with the feed or guide data itself. It's far more likely isolated to just your one computer, or limited to certain factors such as make, model, OS, browser, antivirus, other software, or settings.

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