Channels and Programming
Channels and Programming
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Missing Chinese channels with online apps (ATV, iPhone, & web browser). Old cable STBs R fine.
Still with the old silver TV package, I can watch these Chinese channels (1400[CTIZ], 1401[CCTV4], PHXAM[1403], etc.) fine in the old Arris cable TV boxes (2 DCX3200M P3 non-DVRs & 1 DCX3510M DVR). However, they don't work in Apple TV 4K's Spectrum app ("Channel Unavailable — We're sorry, this channel is unavailable in your area, Reference Code: ACH-1004" and "Call to Upgrade — Your subscription package doesn't include this channel. To add this, call (866) 892-1235. Reference Code: AEN-1008."), iPhone's Spectrum app ("We're sorry. we're unable to find this channel. 114320. Reference Code: ICH-1000.", & W10 Pro. PC's Firefox web browser (doesn't change at all and no messages)).
Why can't I watch them online? I'm in the same home on the same network and cable line. Thank you for reading and hopefully answering soon.
Best Answer
Answers
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Hi @AntDude!
Have you never been able to get the Chinese stations on the newer technology or is this something that happened recently?
My guess is that the owners of the channels never got around to giving Spectrum permission to show those channels on the newer technology. Spectrum has to get consent from the stations for any transmissions. this can be traditional cable box, XUMO streaming, Spectrum App, Internet Streaming. Apple TV.
Speculating that the Chinese channels are grandfather-claused into Spectrum's legacy Silver and Gold plans. so they work fine on the older boxes and packages because of that. But I would say, 80% likely, the stations never got around to giving Spectrum permission to broadcast on the newer hardware. 20% says, someone forgot to flip a switch! LOL!
Satch
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Thank you, Satch and Katrina_L. I guess this is a good reason to keep using the old non-streamable Internet boxes.
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