Individual TV Network Apps
Individual TV Network Apps
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Cannot access any of the upgrades that were billed to my account, Disney plus, Hulu, ESPN,
can someone please help me every time I log onto Disney and or Hulu and try to stream it says I need to add a payment plan and select a bundle. I verified that the email being the same I entered in on the spectrum app when upgrading from the basic package to the premium package without . I’ve been working on this for two days now can someone from spectrum or this community help please!!!!! 😬
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Hi @jbgarrett77, welcome to our community!
I'm sorry for the difficulty signing in. Have you already been to Spectrum.net/services/tv to complete the activation? Did you already have a Disney+ or Hulu account prior to signing up? If you did and the email was the same, you should have received a prompt to manage those accounts before you could activate any offers.1 -
Thank you @jbgarrett77 for posting. Having the same issue with Disney only, can log into the other apps no problem. Have communicated with both Spectrum and Disney, still no resolve, as both refer me back to the other.
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Sorry for the issues signing in. Have you already been to Spectrum.net/services/tv to complete the activation?
Did you already have a Disney+ account prior to signing up? If you did and the email was the same, you should have received a prompt to manage those accounts before you could activate any offers.
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James, thank you for responding. Yes, it is activated, it shows on my second tv but not the main tv, only the main tv has the issue. I did not have a Disney account prior to Spectrum proviiding.
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Thanks. It sounds like it might be an issue with the TV, rather than accessing the app since you can access it on a different TV. Can you try deleting the app from the main tv and then re-add it and try logging in with the credentials that work for the second tv?
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Thank you, just did it, deleted app, cleared cache and data, reloaded, entered login same as second tv, but still getting the same isse.
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What are the models of the tv's (the one that works and one that doesn't)?
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James, made the mistake of logging out of the second tv, now I can't login, due to the same issue as the main.
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Is this only impacting Disney+ ?
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Neither working now, both are Samsung.
Main model: UN50TU7000FXZA
Second model: UN32N5300AFXZA
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Yes, only impacting Disney+, the other apps you have to select from list of providers, Disney+ does not.
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I went on my laptop, google, logged in with email and password, it went right to the pay plans.
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Are you getting an error message? Can you provide a screenshot?
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Guys,
Want to add something here. Although I am not interested in activating Disney+, the customer is correct. I went to Spectrum.net and under the TV streaming tab, clicked on the Disney+ thing to "Start Streaming." (The streaming services included with all Spectrum Select TV plans.) I have a Spectrum Select TV Plan.
(Fig 1)
But when customers click on "Start Streaming" there is no "Log in with your Spectrum account credentials like all the other apps. Select "Start Streaming" and you get a "Log in to Disney+ with your My Disney account. There should be something at least in the Fig 2 illustration that says "Select Your Provider" (Spectrum) and "log in with your Spectrum account credentials to start enjoying Disney+" It's not there.
Fig 2:
Satch
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Like it says: 🔗 https://www.spectrum.net/page/disney-spectrum-tv ↳ Activate your Disney+ Basic Subscription ↳ … 2. Scroll to Your Streaming Apps. Select the arrow next to Disney+ Basic, then follow the prompts to set up your Disney+ account. You'll need to create separate credentials for use with Disney+. …
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Satch, thank you so much for confirmimg and providing screenshots.
James_M, providing my screenshots also.
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Hi @EmmyS
I am sorry that you are still experiencing a concern accessing the Disney + option. I was able to locate your account using your registration information. I forwarded an email with instructions and troubleshooting suggestions with this streaming option. If this email does not help, please let us know. ~Lyn
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Helllo, Have not received the email yet.
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Here is some information from the Disney+ Help Center:
Scroll down to, "How do I activate Disney+ Basic through Spectrum" and follow the prompts:
If you get stuck, let us know where you get stuck.
Satch
PS. I have also added a direct image of the instructions on how to get Disney+ Basic through Spectrum. Yes, it is a little more involved that the other apps included with Spectrum Select TV plans.
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Satch, Thank you, unfortunately did not work for me as my plan is already activated.
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Hello @EmmyS,
By staying the screenshots and the circumstances, it appears that no matter what you do, you can't get past the "Pick a Disney" bundle screen. Did this ever work, or did you just sign up and activate this today?
Customer needs to get to the screen that subscribers should be seeing just before they start streaming Disney+ basic through Spectrum. Login through Spectrum, even after creating a Disney+ account, should be over-riding "Pick a Package." The Package is already any TV Select plan through Spectrum, this should over-ride Disney "Pick a package" plan,
This is confusing.
Satch
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OK! I just signed up! Just as a test!
1.) Sign up through Spectrum. Log in to My account@ Spectrum.net and the TV/streaming Services you see on the tab
2.) Go down to your streaming services and select Disney+
3.) When you get to the "My Disney Enter Your Email to Continue" screen , where you enter your email and password…..You must enter the exact same email and password that you use to log into Spectrum.net Services and the forum!!! This is how Disney knows you are going through Spectrum. You will have to enter your My Services forum email and password for all devices in which you use Disney+ This is Disney+'s way of "Logging in through a provider."
4.) You will be asked to create a profile, I don't know why they want your birthday, but if you are apprehensive about putting that in there, just make up a date/year (Format XX/XX/XXXX) A few other things.
5.) Click to save your changes and you will be taken to your profile page. Bookmark it or add it to your Smart Device Home Screen for quick reference.
Satch
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Hi Satch, Thank you, it worked before, but one day when I went into the app, it asked to login again, that's when it stopped, for some reason it still worked on my second tv. Yesterday when I was going through the steps recommended by Spectrum, I made the "stupid" mistake of logging off the second tv to log back in and then that didn't work either.
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Hey there @EmmyS! I am sorry you are experiencing an issue with the Disney+ app, and I can confirm the subscription was activated. Have you tried the forgot my password option on the log in screen? If this does not work, I would encourage you to reach out to Disney directly here, https://help.disneyplus.com/contact-us.
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Hello Jilliana_M, yes tried that also, but no luck. I did reach out previously when this occured a few months ago but they referred me back to Spectrum.
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Our scope of support is to provide the link and verify activation. We have partnered with Disney to provide the app with your service, but we do not have access to the tools to repair authentication issues with the Disney app, you will need to contact Disney again for further assistance. Thanks!
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