June 23, 2025 Guide Data Showing EST in Wisconsin- Update

I rebooted the box.

On the Interactive program guide (Spectrum Guide) sometimes it shows the right CST time. Other times, it's an hour ahead EST The clocks affected are the Guide Time Cell Clock and the Keyboard Screen Clock. I would say that the time is wrong about 70% of the time and right about 30% of the time. Previously, it was wrong all the time.

Interestingly enough,the Channel Banner on the guide shows the correct time. The Info button when finding out more information about a show also gives the correct time. (53045.)

Satch

Hello @William_M,

This was fixed (for now) several days ago and is holding. Interesting background. We had a voicemail message back when I wrote the original message on or about the 21st. As well as an email notification about a power outage that day, and than another message that power was restored. Thing is, we have a whole house generator so if power is lost, that comes on within seconds and you don't even notice that the power was out.

At the time on or about the 21st the guide time grid would be off, ahead by an hour and that was on the 23rd I can't remember if the info data and keyboard clock were out of sync or not. Than it was either the 22nd or 23rd when the clock seemed correct during the day, but during Spectrum's overnight maintenance Window that was when the following would happen:

Spectrum Guide Box

Time Grid sometimes right but often wrong (At percentages indicated above.)

Keyboard clock always wrong

Channel Banner clock right

Info button c;lock right

I just figured that maintenance was working on it, because the next day, (the 25th) everything was back to normal.) I know that people outside of our node in Wisconsin were affected by this. My guess could be that the "power outage" somehow killed syncing with the time clock server, because many people's time grids were off by an hour during this time. I don't think it was a messed up software update. I have read extremely rare cases in our Community about the Guide Time Grid's not being synced. However, I have not heard of multiple people affected at the same time.

I do not know if different model boxes or DVR's were effected. I don't have a XUMO box so don't know if that was affected. I can't say my DVR was affected because I don't remember watching DVR during those affected days or hours. But two different customers in this thread said that there were issues, as well as my relative. This was from June 21-23. As of today, June 27, everything is fine.

Satch