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iphone wi-fi calling does not enable

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Posts: 4 Spectator

I have an apple phone model "SE 3rdGen" on ios 18.5. For two years I had Spectrum router and verizone for the antenna service (mobile carrier), and wifi calling worked perfectly. last week I switched the carrier to Spectrum Mobile and took out the sim card and I received and installed a new modem from Spectrum. Now the phone does not allow wi-fi calling (VOIP) to be enabled. It says that I must contact Spectrum. I've called and the only thing they offered to do was to reset the mobile service, and reboot the phone. I also tried "resetting the network settings" but no help. I called Apple support and they said they have no idea on this and it is up to Spectrum to allow it. I do not want to throw away the hardware, but I need the service for most of the time since I may be underground and can't reach any antennas. I presume that while on verison the wifi calls still went exactly to the same server as it would now: over the Spectrum router and service pointing to the same server a day before. Why would it change?

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  • Posts: 620 ✅ Verified Employee Moderator
    Answer ✓

    Hello @Rahzan

    Welcome to our Community Forums! Sorry to hear that you're unable to enable wifi-calling on your iPhone with our Mobile service, I'm happy to look into this for you! What error are you getting specifically when trying to enable the wifi-calling? Are you able to post a screenshot of the error?

  • Unknown
    Answer ✓
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  • Posts: 955 ✅ Verified Employee Moderator
    Answer ✓

    I appreciate the additional information. All phones that are capable of wifi calling should be able to have it enabled without activating it through us.

    You can go to this link here to get details on how to make sure it's enabled and go through the proper steps needed.

    -Tyleen

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