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I am missing emails
I am missing emails that I usually get for monthly billing and statements including my spectrum bill. I talked to tech and they said that they rest something but still missing email. All these that are missing are on my safe senders list. Last time this happened I had to delete all my filter rules, Do I have to do that again?
Best Answers
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@CornPop,
Checking your email, I'm showing extensive filtered and blocked items. On filter #24, I see you have a filter to reject email if the sender has ".co" in their address (Condition 2). This would also pick up ".com" as it includes the keyword you filtered out. Testing this, I removed that single filtered item and resent a Spectrum Statement notification, which was immediately received, when it wasn't prior to removing that line item. I did place the ".co" back into filter #24 to restore your original setting, and also tested sending statement notifications again, which were not received with that filter enabled. If you remove that single item, this should resolve the issue you're seeing.1 -
For the filters you have set up, it basically rejects anything based on the selected keywords in either the from or subject field. If you have a filter for the word state in the subject line, any word that contains state would be filtered as well, such as statement, statesman, etc., just as an example. For all of your filters, they're set to delete, which prevents them from reaching the inbox and may also send back a bounced/rejected message to the sender. You can narrow it down for a filter to have to meet multiple conditions for filtering to apply, or for any one of them. You can also filter items to a specific folder, helpful if you want all emails from someone, like Spectrum, to be sent to a dedicated folder, or if you'd want to review the filtered items before deleting, such as the ".co" filter you had. Filter rules can also be set by priority, so for example a rule to move an item to a folder can be applied before a rule to delete that may include the same email.
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I am logging in and using the standard Spectrum home page. A side note, I did not receive an email about getting your reply either.
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Wow, just moments ago I received my Spectrum statement with a due date of July 6th. I have been using the Spectrum home page to let me know when my statement is due. I have not gotten a Spectrum statement due notice by email for about 2 months.
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So, it does involve the rules. I can remove it, but then I wonder about the others. Any suggestions?
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Do the other emails also come from an email address with ".com", or otherwise blocked by one of your filters for senders and subject line keywords? Most of your safe senders list are ".com" addresses that would all be filtered out with current settings. The couple ".gov" addresses should still work.
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I have gone through them all, deleting some and modifying others. I wish I did not need them, but without them I have a loaded in box every day. Spammers using google servers are the worst. Google does nothing about spam abuse. Their report abuse email is a dead end.
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I also wish I knew exactly how the rules operate.
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I am starting to get missing emails now!
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I will try the folder method and see how it works out, thanks!
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