Cloud DVR
Cloud DVR
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cDVR not working on TV & Laptop not on Spectrum internet suddenly
Did something change recently with the cDVR service as up until about a week ago I was able to watch recorded shows on my phone, TV & laptop on the Spectrum app or website while not connected to Spectrum internet. Now I am being told this is a requirement so to test I turned off the WiFi on my phone and I can watch recording on my phone. We travel all summer but pay for the cDVR service all year for this reason.
Best Answers
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We do have Wifi, just not Spectrum WiFi. But on the phone if I turn off Wifi and just use my cell service it works fine, just like it used to away from home and yes there are some channels I do not get even on the phone if I am away from home.
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Hello @23RanchoVista,
There haven't been any recent changes to stop Cloud DVR content from being viewed when using a different internet network. I do it myself most days. I did also test your recordings off our network and they played fine.
Does the app still let you watch the limited available live content using the same internet connection? Does your connection register as outside the US at all? You may also see an error if there are more than 3 concurrent streams from outside the home network. Do you get any error messages?
If DVR content is available on your mobile network or other out of home networks, but one in particular, the issue may be with that connection.
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Just curious, which carrier provides your cell phone service? And which provides your home internet?
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We have Spectrum for internet at the home address, we have Verizon for mobile carrier. Also when away from the home internet now we cannot even see any live channels, even Spectrum 1 news channel. We are in central Minnesota, so I would say Starlink does not show us as out of the country. There is only 1 or two active connections to the service on the road, mostly just the TV. Error message is: "Channel Unavailable, We're sorry, the channel is currently unavailable. Please try again later. Reference Code: STLP-4005" on the Samsung Smart TV.
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Mo_S, I just switched over from my internet to the RV park WiFi on my phone and same error message as before, DCD-1002.
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Is this with any recording, or anything specific? If it's not something we can replicate also off network with the same recordings, then it would still be related to the internet connection or devices being used. If the same device can view the same recording on mobile data, but not on wifi, then it would be something with the wifi connection.
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All recordings or any live channel. None of them work.
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@23RanchoVista
Are you within the US, or would your connection show up as outside the US?0 -
We are on Starlink in central MN, so I doubt I would be considered out of the US. I also tried the RV park WiFi, same error messages but that is Starlink also.
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With both connections being from the same network, that is likely where the issue would come from since the mobile data connection didn't have the same issue and our testing didn't either. You can use an to see where your connection has you placed, otherwise Starlink may not be allowing the connection to work if it works otherwise.
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I will have to reach out to Starlink since the IP address shows Minneapolis (see attached).
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