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until today i was able to watch turner classic movies, syfy etc. now i get a message...

milo3pyne
milo3pyne Posts: 1 Newcomer
edited August 24 in Channels and Programming

until today i was able to watch turner classic movies, syfy etc. now i get a message saying i need to upgrade… ! what is going on? thanks

Comments

  • Jilliana_M
    Jilliana_M Posts: 228 ✅ Verified Employee Moderator
    Answer ✓

    Hey there @milo3pyne,

    Welcome to our community page and thank you for bringing this to our attention. I was able to access your account based on the email provided during the registration process. I can confirm that you are subscribed to those channels and should be able to view them. Are you able to reboot your cable box by holding down the reset button in the lower right-hand corner, for 30 seconds?

  • sbarrantes
    sbarrantes Posts: 1 Newcomer

    I have the same issue. I have a zumo box.Do I do the same thing?

  • Jilliana_M
    Jilliana_M Posts: 228 ✅ Verified Employee Moderator

    Hey @sbarrantes! Thank you for bringing this to our attention and we apologize for any inconvenience these missing channels have caused you. I'd be happy to look into this a little further for you. Having said that, I was able to access your account using the email provided in the registration process. Upon review, I can confirm that those channels are not included. If you would like to have them added, please give us a call directly at 1-855-707-7328​​​, so we can assist.

This discussion has been closed.

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