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Many missing incoming emails recently
This past week I've become aware that I am not getting emails from others that I know they sent, some from work, some from friends, from a variety of outside domains (not spectrum). I've checked my spam folders, filters, etc, nothing there. I am reading my email through Thunderbird on my PC, though I've also checked your email webpage and don't see them there either.
It seems to be intermittent, everything comes through for a few days, then it misses several in one day. I just sent myself an email from a gmail account I have, and that did not make it either, though same test came through fine the last few days.
Comments
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Hello @crdr;
I can understand the concern about not receiving email messages. There can be multiple causes to this issue from occurring. It is possible that the messages are being flagged as spam. I know you checked the spam filters in Thunderbird but we also have them in our webmail. I would recommend you check there as well. Another possible cause is the mail is getting stuck on a mail server someplace. This happens rarely but generally will eventually go through. If you end up seeing a message arriving several days behind then please provide us the full headers of the message and we will see where the problem may be.
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I did check through everything on the webmail too, none of them were there. This has been going on for at least a week, none of the old ones have shown up.
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I ran some repairs on your mailbox incase there was some kind of corruption causing the issue. Unfortunately if this was the cause then it would not affect any messages already sent. If it still occurring then we will need to see the headers of a message that shows up late. The information within the headers of the message is necessary to escalate any issues with the email servers.
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Okay, thanks - I'll keep an eye on it and see if the problem persists!
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Well, its better, but not right.
Emails are coming through consistently now, though I notice that it takes an average of a couple hours from when they are sent to when they arrive, which is quite unusual!
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It is good that they are now arriving. I can see why they are coming in behind. Can you get the full headers of the message and post them? You can find instructions on how to find the headers by visiting the following site.
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Here is one that I'm pretty sure arrived hours late, was not keeping track which did and which did not. If this one does not help, I'll track the next set and pick a better one.
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Just sent myself a test from a gmail account, was fairly quick at about 10 minutes, better than most
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Thank you for the headers. I reviewed them and the headers indicate that there was no delays in the delivery. It is possible that Thunderbird is not downloading the messages when they should be. Can you monitor the email in our webmail to see if they are showing in webmail but not Thunderbird?
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No, like I mentioned I wasn't sure if these had been delayed or not, it is intermittent. And when it happens, I check in thunderbird, on the webmail site, and on my tablet that is a completely different mail app, and it shows in none of them. Some emails come through immediately, some in 20 minutes, some have taken 10 to 14 hours, some never arrived at all.
I will keep track on my emails tomorrow, and post headers from one that I know was delayed. Thanks for looking into this for me! In a post earlier, you said you knew why they were being delayed - what was that reason??
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Okay, got the perfect one for you to look at! This email was sent to me yesterday morning 10:02, it JUST arrived here at 8:20pm! It had not shown in the webmail, on my desktop pc in thunderbird, or on my android tablet till now. Attached is a file with the email. I renamed the .eml extension to .txt so I could attach it.
I hope you are able to use this one to track down the source of the problem!
.
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Here is another one, email just arrived - its Friday at 5:43pm, email was sent on Wednesday. And to reiterate - I have been checking the webmail page, it was not there, it was not on my PC with Thunderbird, it was not on my Android tablet with K9. You can see in the header that it took a couple days to get here. Can you help solve this??
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I'm experiencing the same clognosis with messages sent from Gmail and i can tell you for a fact that, in my case, the only common denominator is Gmail, and the effect is not peculiar to Charter Spectrum email nor Internet. ☘️
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Good observation @HT_Greenfield! @crdr have you noticed this issue from senders using anyone other than Gmail?
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I see it from a variety of sources, gmail but also from banks, stores, and my business contacts at vpdcs.com. On the ones from gmail, some emails get delayed, many do not, no pattern, and some days all come through quick, other days most get delayed. As mentioned with the ones I posted headers from in previous messages here, some delayed by days.
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@HT_Greenfield Could you clarify if this is happening with our email or a different email provider? Did it also start this past week?
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I too am having issues receiving emails from gmail accounts to my Spectrum email including emails from my own gmail account to my Spectrum email account. Issue began earlier this week. Some gmail messages make it through hours/days later and some never arrive. Gmail notifications on delivery failure says response from remote server " 452 4.1.0 server temporarily unavailable AUP#In-1390".
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I am having the same problem x about 2 weeks. From gmail, but also non-gmail accounts. Most never arrive. It is only emails where I am the only recipient; not the group emails.
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On mine, its both single recipient (me) and group emails - on the group ones, the other people (not using Spectrum) got the emails quickly, I did not.
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Hi @sickl53, welcome to our community! Thank you and @Twinmom95 for letting us know you're also having this same issue. I'm sorry for the inconvenience, but it's very helpful to have these additional examples for reporting to our engineers. I am forwarding this now for further investigation!
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@William_M : both charter.net email and a different one and just yesterday so i may have jumped the gun and my previous comment may need to be taken with a grain of salt but, with reference to the message source code headers and the date/time stamps therein (whether the time be stylized with colon separators or not, and accounting for different UTC offsets), pretty much all of the delay i was experiencing was from the IPv6-address-identified Google server in the X-Received: by field (with or without a colon) up to the google.com server in the Received: by field. Which seems to me to be all on Google's MX routing heuristics even if they vary from one destination email domain to another but who knows.
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Hey @crdr @Twinmom95 @sickl53 @HT_Greenfield It looks like we were receiving a large volume of spam from Gmail accounts which triggered blocks on that domain, but it should be resolved now. Please let us know if you notice any more missing or delayed emails.
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Glad you found the source, things do seem to be flowing again. Gmail was not the only source that was being delayed/blocked, as mentioned in earlier posts. A common one for me was emails from vpdcs.com which is one I do business with. Can you check on that one too?
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Have you noticed any more delays since Tuesday 6:11 PM EST? If you do, please share the header and I can open a new ticket for it.
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Not yet, but have not had many emails from there back and forth. If it happens again I'll post again. Thanks for your help!
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