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Missing TV Choice Channels

dman75
dman75 Posts: 15 Participant
edited October 16 in Channels and Programming

I subscribed recently to the TV choice package and and have made several channel changes. I am within the initial 30 day period to make changes. The problem is that the changes I made will not show in the guide but do show up in the mini guide. I have guide filter set to All Channels. HD DVR World Box 210 has been reset several times.

What am I missing here?

Thanks

Best Answer

  • dman75
    dman75 Posts: 15 Participant
    Answer ✓

    Fixed it myself. Located the equipment settings in the menu and selected “Reset Data” and clicked it. All missing channels now work in the guide as they should.

    Thanks for all of your replies!

Answers

  • Satch
    Satch Posts: 6,157 Contributor

    Good evening,

    Can you tune to your changed channels in the guide? How much time elapses between your changes? If these are in mini guide, they should be in the main guide as well.

    Satch

  • dman75
    dman75 Posts: 15 Participant

    Satch, that’s the thing, I can tune to them in the mini guide but they do not show up in the regular guide. Filter is set to ALL. These changes were made yesterday and it’s been screwed up since.

  • dman75
    dman75 Posts: 15 Participant

    @Satch, apologies,, I should rephrase that the channels in question do in fact show up in the main guide but are blocked for upgrade.

  • Satch
    Satch Posts: 6,157 Contributor

    I should rephrase that the channels in question do in fact show up in the main guide but are blocked for upgrade.

    I would call Customer Care and let them know what is happening. They may have to send some refresh signals to the box.

    Satch

  • Mo_S
    Mo_S Posts: 337 ✅ Verified Employee Moderator

    @dman75,

    I see several changes were made recently, which may not have been reflected on the receiver immediately. Can you please check again and let us know which, if any channels aren't working that you chose?

  • dman75
    dman75 Posts: 15 Participant

    @Mo_S The channels that will not work in the Main Guide are; USA, Hallmark Mysteries and Smithsonian.

    Those channels will work if selected through the Mini Guide.

    Thanks

  • dman75
    dman75 Posts: 15 Participant

    I just got off of the phone with Support and unfortunately they weren’t able to fix the issue. Has been escalated.
    On another note, the channels that won’t work within the Main Giide can be selected while on Live TV by inputting the channel number. Go figure.

This discussion has been closed.

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