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Trade in issue
Hi, i recently upgraded my and my wife’s phones from 2 16 pro max to 2 17 pro maxes , i shipped both of them with UPS… they got delivered.. and two days ago i got an email saying that one of them was a iphone 14 pro and they are adjusting the trade in value which is gonna be 500$ less . i tried to escalate the case with no result i really don’t know what to do , i feel frustrated and robbed…i know its assurant not spectrum…but still the fact that spectrum chose to beleive the assurant company instead of a valued customer for many years its very frustrating!
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I take it that you mean "The Signal" aka "SIGNAL" rather than "assurant." It's all here. Don't overlook § 12 & § 13:
🔗 https://www.spectrum.com/policies/spectrum-mobile-protection-plan-trade-in-terms
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it says assurant on the top right
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also …i never owned an iphone 14 pro 512 gb in my life…never,,,
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My bad! I'm a moron. They're the same company per se: 🔗 https://thesignal.com = 🔗
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Good evening @Driverrr and Welcome to our Community Forums,
Thank you for reaching out to us about the concerns you encountered with your mobile phone trade in. I am very sorry for any alarm/concern this must have caused you. I have escalated your concerns to our Mobile Support team for further investigation. I have requested that someone reach out to you about this. Please allow up to 72 hours for someone to reply to the escalation. -Lyn
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