Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Poor service when ordering new devices online

Barbarawhite100
Barbarawhite100 Posts: 1 Newcomer
edited November 3 in Spectrum Mobile

why give me the option to order a new phone online with the app and say two day delivery and after two days you still haven't even shipped the services I ordered? I ordered the devices on Wednesday and now it's Friday and you still haven't shipped the devices. Why not just state that it will take a week to get them to FedEx? I could have gone somewhere else and bought the devices outright and brought them over a lot faster than your two day shipping

Tagged:

Comments

  • Tyleen_Z
    Tyleen_Z Posts: 989 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues. The shipping time is 2 days not 2 days from the date of order. There is time to process the order before it ships. I can certainly forward up feedback for you.

    -Tyleen

This discussion has been closed.

Categories