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Closed Caption Problem

Erlang21
Erlang21 Posts: 3 Spectator
edited November 30 in Spectrum TV App Feedback - XUMO

what the the problem with closed caption.
After navigating to the settings, accessibility, and scrolling down to close captions, making sure it is on. Then then selecting customized caption style and scroll over to manage., I I select a size being large and the color to be yellow. Then I back out to the screen to watch spectrum TV and the caption letters are small and white.
I have tried this numerous times.

What options do we have?

Best Answer

  • Lyn_T
    Lyn_T Posts: 703 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Erlang21 and Welcome to our Community Forums

    Thank you for reaching out to us about the Closed Captioning on our Xumo Box. I am very sorry that this is happening. The link provided will provide additional information on using this option. If this doesn't help, I would recommend resetting the box by unplugging the power for a couple of minutes from the box and then plugging it back in. Please let us know if you have any other questions -Lyn

Answers

  • Erlang21
    Erlang21 Posts: 3 Spectator

    Thank you Lyn for responding quickly.

    That link was not helpful. It only provided the path to the Closed Caption ON/OFF and the feature management tab. I have gone there multiple times to change the CC to be Large Yellow Text with Blue background. Then I back out to the 'HOME' screen. Problem: the text is still small and white with a back background. I did not 'take' my changes.

    Next day the changes I made were there.

    It appears the box needs to be 'powered-cycled'. *** not very user friendly***.

    === Erlang21 ===

  • HT_Greenfield
    HT_Greenfield Posts: 1,170 Contributor

    @Erlang21 : Just curious if disabling and re-enabling closed captions with nav pad up (rather than the options/quick-access-menu button) and/or closing and reopening the app does anything at that point.

    🔗 https://community.spectrum.net/discussion/177844/what-causes-xumo-closed-caption-size-to-reset-to-small#latest ↳

    https://community.spectrum.net/discussion/comment/196893#Comment_196893
  • Satch
    Satch Posts: 6,157 Contributor

    Regarding the below information found:

    This question was never answered by Spectrum, but I have stumbled across a quirk of my XUMO box controls. If I use the Quick Access button (three dots) to toggle CC off, the size resets to small. Always. If I use the up button of the navigator pad to toggle CC off, then it remains large when I toggle it back on. It should not matter which way you toggle CC, but it apparently does.

    I would encourage Spectrum to attempt to reproduce this issue on XUMO Boxes in their testing labs:

    Closed Captioning- Selected through Quick Access= Size always reverts to small.

    Closed Captioning Selected through Navigation Pad up button=Size stays the same.

    If testing always produces the above results, notification to the XUMO developers may request a software update.

    Satch

  • Erlang21
    Erlang21 Posts: 3 Spectator

    BrendaH1 and Satch,

    Thank you very much for that insight !! I had not done that amount of testing. So I did not pay attention to the path I took to get there. Agreed It should not make a difference.

    I normally leave CC on all the time (when available). But setting it up was a nightmare. My wife was blaming it on the 'gremlins' starting early this Halloween.

    Thanks again.

    === erlang21 ===

This discussion has been closed.

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