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Roadrunner email did not transition to Spectrum email

pcassist
pcassist Posts: 2 Spectator
edited January 29 in Email

This morning (January 29, 2026) I went to login to webmail.rr.com portal and was directed to the Spectrum Portal. I created the spectrum email per the instructions but none of my Roadrunner email @wi.rr.com is there. I thought it was going to be transitioned over.

Help.

Best Answer

  • Mo_S
    Mo_S Posts: 389 ✅ Verified Employee Moderator
    edited January 29 Answer ✓

    Good morning and welcome @pcassist,

    To access your email, you would log into spectrum.net with the email account you're trying to view email for. Each email account associated with your account has it's own login. I see you have 5 ID's active with wi.rr.com domains and one with a spectrum.net domain that is also your primary ID. Each one you'd access separately, the email accounts would not be accessible from any other profile but their own.

Answers

  • decker720
    decker720 Posts: 1 Newcomer

    I don't see a place to input my email from roadrunner.com, it seems to be only allowing me to create a new one.

  • James_M
    James_M Posts: 5,433 ✅ Verified Employee Moderator

    @decker720

    Are you logging in using the email and password you are trying to access if they are different from the original account credentials?

  • pcassist
    pcassist Posts: 2 Spectator

    Let the system log you in to the default email (@spectrum.net) then Log Off and it will give you a sign in screen that you can put your @wi.rr.com (RoadRunner) email and password.

  • Mo_S
    Mo_S Posts: 389 ✅ Verified Employee Moderator
    edited January 29

    @pcassist,

    To confirm, you were able to log into the correct email account via spectrum.net? You should not need to sign into any other profile before accessing the one with your email, but if you're logged into any other profile, you would need to log out first.

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