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legacy rr email account

Frankillustr8s
Frankillustr8s Posts: 1 Newcomer
in Email

I keep trying to access my nc.rr.com email. Whenever it sends me a text with a recovery coes to reset my password it transfers me to a new email address for my newer spectrum account.

how do I get out of this loop and get to log into my old emai

Answers

  • James_M
    James_M Posts: 5,445 ✅ Verified Employee Moderator

    Hi & welcome!

    I am not seeing a nc.rr.com email associated with your account. I am also seeing that your current account was opened in 2023, well after we started issuing spectrum.net emails. Was the nc.rr.com email associated with a different or an older, closed account? When was the last time you were able to access the email?

  • Wdgpcfrg
    Wdgpcfrg Posts: 1 Newcomer

    I am having the same problem. Keeps telling me to reset the password then says the feature is unavailable. On line chat said to delete cookies but that doesn’t help

  • Jaleesa_F
    Jaleesa_F Posts: 656 ✅ Verified Employee Moderator

    @Wdgpcfrg

    What is the domain name of the email address that you're trying to access?

  • dparker12
    dparker12 Posts: 2 Spectator

    what happened to my Roadrunner email ?

  • William_M
    William_M Posts: 1,582 ✅ Verified Employee Moderator

    Hi @dparker12, welcome to our community. I've located your account and show you still have one active rr.com email and one spectrum.net. Please make sure you are signing in at Spectrum.net using the email address as the username. If you can't log in try resetting your password using the "Forgot username or password?" option.

  • dparker12
    dparker12 Posts: 2 Spectator

    Hi William, I tried using my email address of (dparker12) at Spectrum.net but it will not let me into the the rr.com email . I can log into the spectrum.net account but none of my emails are there. I have years of emails on rr.com and I really need access to them. I tried chasing with customer support last night but they could not help.

  • Edward_T
    Edward_T Posts: 435 ✅ Verified Employee Moderator

    Hello @dparker12;

    I can confirm that the email account is linked properly and still does have email messages. Did you try resetting the password for the email account? Once you reset it, make sure to log out of your main Spectrum account and log in with the old rr.com email address.

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