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With the spectrum email upgrade, some of my subaccounts at socal.rr.com did not transfer

celchats0484
celchats0484 Posts: 1 Newcomer
in Email

When I try to log into three of my subaccounts with correct full email address @socal.rr.com, it says no match found. Am I supposed to create a new username? I don't want a black email account as I need the original emails received in those subaccounts. I also need to update the contact telephone number and email address for each of the subaccounts. I can see on the master account all the subuser roles, but they are not identified by the original subaccount and I cannot update the phone number and email address on those accounts so that I can log in with correct credentials. What to do?

Answers

  • Jilliana_M
    Jilliana_M Posts: 269 ✅ Verified Employee Moderator

    Hey there @celchats0484,

    Welcome to our community page. We appreciate you bringing this to our attention and apologize for any inconvenience this may have caused. I was able to access the account using the information provided during the registrations process and can confirm the email is still active. To confirm, if you're sure the email addresses are correct, have you tried resetting the passwords for those subaccounts. You can do this by using the Forgot Password option on the login page. If you are still experiencing an issue, please know that proper authentication would be required for additional troubleshooting. Having said that, if further assistance is needed, please consider reaching out to Charter Support at 1-855-707-7328, for further assistance. They can guide you through the process of recovering access and updating information. Should you need our assistance in the future, please let us know that we are available 24/7 on all social media platforms and on Reddit, reddit.com/r/Spectrum_Off….

     

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