Massive Pixelation Every Night at 10:30

Hello @TBarclay,

What devices do you have that are pixilating between 10:30-11:30pm? You said you can watch on XUMO fine. Now, that is surprising, because XUMO's are totally Internet dependent. How long has this been happening?

If you watch on Spectrum.net during that time, are things OK there? Have you rebooted the device(s) that are pixilating during that one hour time slot? I would do that. Turn off the devices, Unplug whatever is doing it for several minutes and than plug them back in, and see what happens the next night.

I wonder if they are doing maintenance in your area during that time? High Split prep? What is your city, state, and zip code?

The Spectrum techs are correct that when they come out, unless they can see something negative happening at that time there's not much they can do here. If this is a signal related issue, what you would have to have to investigate would be a field tech or bucket crew up on your main drop between 10:30-11:30pm! This doesn't sound like a box related issue either. And the thing is, if you reboot the equipment on where this is happening, if it is signal related and has not been corrected, it will come back anywhere between hours to days until the new line or whatever is doing this is installed or the issue corrected. Equipment reboots, clear out bad data, but if the issue comes back the next step is to investigate signals and lines.

Are any of your neighbors with Spectrum also having this issue? What you can do is call Spectrum and tell your story, and say you have had multiple techs out and they can't find anything wrong. Ask them to set up signal monitoring on your network. It is free, and it is used to troubleshoot issues like this.

Satch

Seeing as how so many of the 6-MHz-bandwidth TV RF channels are all being disaffected the same way at the same time with such peculiar periodicity tells me that the root cause could be thermal temperature-related as in marginal to begin with and then beyond marginal when the TiVo Bolt is, say, downloading/updating the guide or whatever.

@HT_Greenfield ,

I'll bet that other people in @TBarclay 's node are having the same issues. But as this clears up in an hour, there probably aren't enough people calling in to report it, or going on social media to report it. To prioritize this, Spectrum needs three people in @TBarclay's node to escalate this issue. And six or more for automatic dispatch.

Story Time!

About six years ago, every night, our cable TV would go dark at about 7:20pm and be restored by 9:00 PM.This went on for a about five days About 650-800 houses houses were effected. (The whole node) Everyone was reporting it and after about five days it got fixed. There was some transmitter or something that kept dying in the node during that time and they had to send out bucket crews, but it took about three days of reporting. I think around the forth day, they had someone on-sight and we called and got something like a $30 credit.

Only difference is that @TBarclay isn't getting a complete disruption of service just ingress on popular channels every night between 10:30-11:30 PM. Might have to contact other neighbors and see if this is happening with them and get them to report the issue and that it only happens around 10:30 every night on specific channels, and clears up by 11:30. The more people who report this, the higher the escalation goes.

Satch