Mo_S

Mo_S

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Mo_S ✅ Verified Employee Moderator

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  • Re: Add Wife to Account

    Hello, Were you trying to add an authorized user to the account or create a user ID for online account access?
  • Re: How to retrieve my Trash folder with emails

    Good afternoon and welcome @Betty4857, Were you accessing email through our webmail site or the email link on spectrum.net? The trash folder should be in the list on the left and would keep items for…
  • Re: Amazing customer service from rep. Jeri

    Good afternoon and welcome @Maisietf, Thank you for taking the time to provide your feedback about your interaction with Jeri. I have forwarded your comments to her leadership. Have a safe move!
  • Re: Old Account Merge or Delete?

    Good afternoon and welcome @eprogland, The ID associated with the former account will be deactivated after 60 days. We can also manually deactivate it at any point, but the user names are different b…
  • Re: Need Mobile Info

    Good morning @2blind2see, You can find your mobile account number and security code as well as generate a transfer pin if you'll be moving your number to another carrier within the My Spectrum app, o…
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