William_M ✅ Verified Employee Moderator

Hi @hanshotfirst1138, welcome to our community! Some problems might arise for devices that don't have their own interface and instead connect through other devices, if they are 2.4Ghz only and the ot…

Hi @kelleyvanscyoc, welcome to our community! I'm sorry to see our internet service hasn't been consistent. It is not required to use our modem or router. You can use any router you want, but you wou…

Hi @thyroid22, welcome to our community! The following information will help you learn how to view and pay your bill on Spectrum.net or the My Spectrum App. Having trouble with your Spectrum billing …

Hi @JohnnyM98 Our Cloud DVR platform is experiencing much higher usage than expected resulting from some recent technical difficulties with recordings. In order to optimize the viewing experience for…

After you reconnect to the router, how long of a while is it fine for? If you leave your device connected straight to the modem for that long or longer, does it stay fine? Will you please run a ping …