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You've exceeded the maximum number of attempts. Please try again in 30 minutes. ELI-1025
I can log onto my Watch Spectrum TV app as well as your web site. Why would the authentication break when I try to log onto Gotham Sports app? I'm lucky if I can gain access about 50% of the time. What good is TVE if you can't log in?
And before you ask… I never tried to log on prior to the FIRST attempt when this failure message appeared. I don't want to cast from my phone to my TV. And this wouldn't be as much of an issue Spectrum simply released an Android TV app!
Comments
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Hello @jasondean,
Your Spectrum package must include MSG or YES Network to qualify to download Gotham Sports the app through Spectrum. If you have a qualifying package to watch through Spectrum, I would recommend uninstalling and than reinstalling the Spectrum app. There might be a bad cookie or something of that nature causing that bogus error message. Here are steps:
Gotham Sports isn't a channel on Spectrum but a streaming app that combines content from MSG Networks & YES Network (Yankees, Knicks, Nets, Rangers, Devils, Sabres). If your Spectrum package includes MSG or YES, you link your Spectrum account to the Gotham Sports app (free download) for full access to those channels' games. If not, you must buy subscriptions directly through the app, with options like monthly/annual plans or single-game passes.
How to Get Gotham Sports with Spectrum:
- Check Your Package: Ensure your Spectrum TV plan carries MSG Networks and/or the YES Network.
- Download the App: Get the Gotham Sports app on your smart TV, phone, or device.
- Link Your Account: Open the app, create an account, and use the "Connect with TV Provider" option to sign in with your Spectrum username and password.
- Watch: You'll get access to the games and content from the networks included in your Spectrum subscription.
If this fails, I would suggest contacting the Gotham Sports Help Center. (Link below) Let them know that you have uninstalled and reinstalled the app.
If that fails, it could be a reliability issue with Spectrum TV and the Gotham Sports app, which you would need to mention is still causing error messages after doing the above steps. If this applies to you, post screenshots so that the issue can be escalated appropriately.
Satch
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Hey Satch… I guess I should have stated the obvious rather than have you cut and paste that above. Yes, of course I have the requisite package and Gotham Sports is included in what I'm entitled.
#2 I also tried this on a desktop computer and tried to log onto with the same credentials as when I log onto Spectrum.net. It's not just the app… it's the authentication process between Gotham and Spectrum. As the SPECTRUM dialog is what's failing, I focused on SPECTRUM as the one who can solve it.
#3 - I was able to use Verizon FiOS credentials from a relative's account with absolutely no problem whatsoever.
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Hey Jason!
Thanks for the update! Yea, often we have to go through the obvious to make sure something is not overlooked because we don't know the background knowledge of the user. But it is clear that you have experience and have done the obvious basic things already.
Post your State, City, and Zip so that Spectrum can begin to investigate this obvious reliability communication-relay problem, which needs to be escalated. A Spectrum employee in a market with those channels would need to download and investigate the log in issues on applicable devices. Sounds like you are only getting about a 30% reliability rate when you log in to Gotham Sports through Spectrum. This is a communication relay problem between Spectrum and Gotham's Sports servers.
These things might take a while to fix. But getting a Spectrum rep in New York to test this issue with Gotham Sports, and see the problem on their end should get a troubleshooting ticket open.
Satch
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Hey @jasondean ,
Thank you for bringing this to our attention. I am sorry to hear that you are experiencing an issue when attempting to login to our Spectrum TV app and we are more than happy to assist. Having said that, I was able to access your account using the information you provided during registration, and I am not showing any related issues in our system at this time. The error code ELI-1025 you are receiving, indicates that the associated username to the account is temporarily locked due to many failed attempts at logging in. This lock will typically lift after about 15 minutes. Once lifted, we strongly encourage you to select the forgot password option and reset your password. If the account locks again, the elapsed time will increase by 15 minutes. Please let us know if further assistance is needed. We are here for you 24/7.
@Satch, Thank you so much for sharing that information. We truly appreciate you!
We are unable to assist with the access to third party streaming apps. Should anyone require assistance with logging in, we encourage them to reach out to the network directly for assistance.
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Service is in Brooklyn, NY 11209. As I've stated, I don't have the same issues when using other provider credentials but my experience with Spectrum and Gotham is probably about the 30% you indicated. The problem is that I'm successful when it's not "urgent" (not specifically trying to watch a game) but can't get in when the game has started.
I was able to successfully log in right now (8:36 am on a Sunday). I can understand if there's a brute force attempt to login with my account but there's no information available to indicate where these failed attempts are located. It's even more frustrating when I'm actually at the service address and simply trying to watch a secondary game on a non-TV device (Android TV, PC, tablet, etc.). You know the IP address and the infrastructure it's tied to. It should be easier to identify a legitimate account. The funny thing is the error message doesn't indicate "Bad password" so I'll assume the credentials are valid. If that's the case, this is exactly why MFA/2FA should fix the situation. How about something like my e-mail provider has a page where I can view all my logins and determine if there's an issue?
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Service is in Brooklyn, NY 11209. As I've stated, I don't have the same issues when using other provider credentials but my experience with Spectrum and Gotham is probably about the 30% you indicated. The problem is that I'm successful when it's not "urgent" (not specifically trying to watch a game) but can't get in when the game has started.
I was able to successfully log in right now (8:36 am on a Sunday). I can understand if there's a brute force attempt to login with my account but there's no information available to indicate where these failed attempts are located. It's even more frustrating when I'm actually at the service address and simply trying to watch a secondary game on a non-TV device (Android TV, PC, tablet, etc.). You know the IP address and the infrastructure it's tied to. It should be easier to identify a legitimate account. The funny thing is the error message doesn't indicate "Bad password" so I'll assume the credentials are valid. If that's the case, this is exactly why MFA/2FA should fix the situation. How about something like my e-mail provider has a page where I can view all my logins and determine if there's an issue?
Good points Jason,
I quoted your above post for reference so that it is not lost My guess is that an exact log in details page may not be provided for email on the basis of the MAC address potentially being visible on a public PC. I think the kink in the chain is that Spectrum can't do the troubleshoots for a third-party provider.
What I would do is reach out to Gotham Sports and say, "I can only log in to your website through Spectrum's ISP only about 30% of the time. And Spectrum can't help because they don't support third-party Internet systems. Mention that other times, you are getting "You've exceeded the maximum log in's message, try again in 15-30 minutes (ect.) Make Gotham aware of the log in issues with Spectrum, because there is obviously some kind of bottleneck in the system. Please mention to them the importance that when there is no game on the network, that log in is fine, but you are getting the messages when there is a big game.
I think Gotham Sports needs to escalate this, and give your city, state, and zip to them. I suspect a bandwidth traffic issue between Gotham Sports and Spectrum, but it is an issue which Gotham needs to solve.
I wonder if someone else got your password to the site where you are getting that exceeded log in message? I would try the password change/reset as @Jilliana_M suggested and than reboot. Little things like this when you don't think they can make a difference can make a difference. I just Googled Gotham Sports log in problems. Tons of results! I would research those results and see of there is a common theme here.
Satch
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having this same exact issue with Spectum login for Gotham Sports Apple TV app. Has persisted all season long when trying to watch Rangers and Knicks games.
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🔗 ↳ "[…] We are available for support from 2pm to 11pm EST Monday thru Friday and 12pm to 12am EST Saturday and Sunday. […]"
🔗
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Been having the same problem for weeks. I've waited and re-entered credentials. Worked before via the gotham app and online and now i just get the error
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Hi, I'm having this exact same issue, I've contacted Gotham and they gave me the runaround about how it's on the spectrum sign in page and not an issue on their end, and now they're just telling me to do standard troubleshooting, sign out of everything, disconnect everything, and try signing in again. This wouldn't be nearly as bad of an issue if they didn't force you to verify every time you sign into the app.
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Hi @Ryanemaloney, @David G, @mcwillster, welcome to our community!
It definitely looks like something is going on, with so many having the same problem. Will you all please confirm if you've tried changing your password? Are you able to sign in to other TV networks using your Spectrum login? What types of devices are you using (PC, Phone, Tablet, Roku, Xumo, etc?)1 -
Yeah I've changed my password and other apps have no problems whatsoever, just gotham. I've tried on Fire TV, Android, and on my laptop and all of them have the same issue
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Satch, the error message is specifically a Spectrum dialog and has nothing to do with Gotham. I can log onto Gotham without issues but when I try to authenticate my provider (Spectrum), I run into the issue.
I would see this as a Spectrum failure but realistically both sides should be working to correct the issue without having customers having to put as much effort in a resolution. Is this an authentication API issue? Is it something ridiculous like an expired certificate? (I've seen this happen…)
Can anyone confirm they successfully logged into Gotham with Spectrum credentials?
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Satch, the error message is specifically a Spectrum dialog and has nothing to do with Gotham. I can log onto Gotham without issues but when I try to authenticate my provider (Spectrum), I run into the issue.
I would see this as a Spectrum failure but realistically both sides should be working to correct the issue without having customers having to put as much effort in a resolution. Is this an authentication API issue? Is it something ridiculous like an expired certificate? (I've seen this happen…)
Can anyone confirm they successfully logged into Gotham with Spectrum credentials?
Hello Everyone!
I would recommend that the next time there is a huge game on Gotham Sports in the New York area, that Spectrum users with Gotham Sports make a note of date of the game, the start time, (include proper Time Zone) and forum mods note that information and escalate this to Spectrum New York Markets for testing within say ten days of the event.
Agents in Spectrum New York Markets will need to subscribe to Gotham Sports and be logged in during the big game in question so that they can see the connection failure issues in real time. That's the only way they can begin proper testing and get relay information from Gotham Sports.
Here is how Spectrum agents can get Gotham Sports to begin testing of this issue in the New York area:
Gotham Sports" refers to a streaming app for New York-area teams (Yankees, Knicks, Nets, Rangers, Devils, etc.), offering schedules within the app or on their website, but if you're looking for the
For the Gotham Sports Streaming App (YES/MSG Networks)
- Teams Covered: Yankees, Knicks, Nets, Rangers, Devils, Islanders, Sabres.
- How to Get Schedules: Download the Gotham Sports app or visit their website to view team schedules, set alerts, and find game times.
- Access: Requires a subscription or linking an eligible TV provider (YES/MSG).
During the process of trying to log in to the game, Spectrum agents will need to monitor the strength of Spectrum Internet during the game on Gotham's app and check for issues like lag and packet loss. To resolve this as a see it, and start relay communication with Gotham Sports, Spectrum agents themselves are going to have to observe Gotham Sports log in failures during a big New York game with high traffic.
What is the date and time and the name of the next game with high traffic that is expected to cause problems for Spectrum Internet subscribers connecting to Gotham Sports? When connecting, it has been reported that both the traditional Gotham website and the Spectrum app have problems with Gotham Sports in high Internet traffic for a big New York game on Gotham Sports. Somebody, or several somebodys are going to have to observe bandwidth activity and log in problems between Spectrum Internet and Gotham Sports in real time during a big game with a lot of traffic.
Satch
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- Apparently not peculiar to Spectrum.
- Can't find any assertions of Gotham Sports support dis-owning the issue.
- Whether piracy mitigation overkill or not, it does sound like it's pretty much all Gotham Sports's bag.
🔗 https://www.reddit.com/r/GothamSports/comments/1hf8baq/why_does_your_app_suck_on_appletv/
🔗 https://www.reddit.com/r/devils/comments/1pr3b6y/yet_another_game_i_cant_watch_because_gotham/
↳ 🔗 https://www.reddit.com/r/devils/comments/1pr3b6y/comment/nv7pes0/ : "[…] Ultimately I had to log out of Gotham completely and the re log in. And then Reconnect to Fios. Annoying but it solved the problem for me. […]"
🔗https://www.reddit.com/r/rangers/comments/1nmhry7/does_the_gotham_sports_app_work_for_you_on_any/
↳ 🔗 https://www.reddit.com/r/rangers/comments/1nmhry7/comment/nnss49t/ : "I had luck by going into Apple TV device settings, I found my fios login credentials tied somehow in the device settings itself. I can't find the exact steps right now but search through the Apple TV device settings, look for some sort of tv service link, unlink your FiOS account from there. Then try again. You might have to reset/reinstall the app too. […]"
🔗 https://www.reddit.com/r/NYKnicks/comments/1pq78vp/wtf_is_up_with_the_gotham_sports_app/
↳ 🔗 https://www.reddit.com/r/NYKnicks/comments/1pq78vp/comment/nus7rrx/ : "Was happening to me and I called. They had to reconnect or something, and were able to fix it right away"
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